Scott Walker

Scott Walker

CEO ethosIQ

Location
Houston, Texas Area
Industry
Executive Office

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Scott Walker's Overview

Current
Past
  • Sales at Genesys
  • SVP of Sales at Clear Communications INC
  • Sales at Avaya
  • Sales at Executone
  • Navy - Supply at Navy
Education
Connections

500+ connections

Websites

Scott Walker's Honors and Awards

  • 2014 Winner of Channel Partners 360 Award

    VIRGO
    • February 2014
  • 2013 Top 100 (#65) of America’s fastest-growing privately held companies

    Inc. Magizine
    • October 2013

    The Inc. 500|5000 Award is an annual list ranking America’s fastest-growing privately held companies.

    ethosIQ was honored to make the Top 100 (#65) within this prestigious ranking of America’s fastest-growing privately held companies. The industry ethosIQ was listed under was Business Products and Services.

    Officially ethosIQ was listed as
    #1 Houston Fastest growing Company
    #10 In Texas
    # 7 in the Business and Products

  • 2013 NICE Partner of the Year Award - Advance Application Sales

    NICE
    • February 2014
  • 2012 Customer Product of the Year Award

    TMC
    • January 2013
  • 2011 Product of the Year Award

    2011 Product of the Year Award from Customer Interaction Solutions
    • January 2012

    ethosIQ was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. The Customer Engagement Platform has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and ethosIQ has earned its place with this distinguished honor.”

    The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine

  • 2011 Innovation Award

    TMC Labs
    • September 2011

    The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those demonstrating raw innovation, uniqueness and representing a significant contribution to the industry.

Scott Walker's Skills & Expertise

  1. SIP
  2. H.323
  3. Business Intelligence
  4. Consultative Selling
  5. Genesys
  6. Avaya
  7. Mobile Applications
  8. Web Services
  9. Call Center
  10. Cisco ICM
  11. Aspect
  12. IVR
  13. Speech Recognition
  14. Workflow
  15. Outbound
  16. Government Contracting
  17. Call Routing
  18. Multimedia
  19. virtual contact center
  20. Unified Communications
  21. Customer Experience
  22. Agent Performance
  23. softphone
  24. Performance Tuning
  25. Inbound Marketing
  26. Contact Centers
  27. Selling
  28. Softphone
  29. Cisco Technologies
  30. Telecommunications
  31. Call Centers
  32. Customer Acquisition
  33. Passion for Helping Others
  34. Solution Selling
  35. Business Development
  36. Building Relationships
  37. Passion for Success
  38. Integrity
  39. Strategy
  40. Analytics
  41. Sales
  42. Leadership
  43. Management
  44. Go-to-market Strategy
  45. Sales Process
  46. Professional Services
  47. SaaS
  48. Workforce Management
  49. Lead Generation
  50. Business Process

View All (50) Skills View Fewer Skills

Scott Walker's Experience

CEO

ethosIQ

Privately Held; 51-200 employees; Information Services industry

April 2009Present (5 years 6 months) Global

Headquarters is located in the United States in the city of Houston, Texas and is staffed with over 125 employees globally. Our client’s range from Fortune 50 to small/medium businesses.

ethosIQ supports several business units and in October 2013 – Inc. Magazine recognized ethosIQ in the Top 100 companies on their annual 500/5000 Fastest Growing Private Companies of 2013. ethosIQ is listed at "65" out of 5,000.

ethosIQ provides Customer Experience Analytics through award winning technology. The Customer Engagement Platform™ (CEP) is a trademark of ethosIQ, LLC and offers proven methods for measuring and managing the customer experience.

ethosAnalytics offers reporting, analytics & insights via a software solution.

ethosphere™ provides managed, hosted & intelligent cloud based solutions.

ethosIQ™ Call Center Practice (CCP) provides superior customer service bringing software applications, communications infrastructure, and client information together in real-time. Leveraging analytics coupled with self-service to bring your end users the ultimate in customer delight

President & CEO

LiVTEL

Privately Held; 51-200 employees; Outsourcing/Offshoring industry

January 2007November 2012 (5 years 11 months) Greater Denver Area

Purchased company in December 2012 and rebranded as ethosIQ Call Center Practice. ethosIQ transformed this once-ailing BPO into a modern day success story by implementing battle-tested strategies for revitalizing sluggish companies. To transform the company’s toxic culture we pressed reset on the organization by having the existing management cycled out. We dealt with dishonest, negatively political, unfair and glaring inconsistencies between word and deed. To improve company’s culture we successfully had to provide for the insertion of great managers with laser focus on People, Process and Technology.

VP of Sales - Western Region

ClickFox

Privately Held; 51-200 employees; Computer Software industry

March 2008April 2009 (1 year 2 months)

Sales

Transera

Privately Held; 51-200 employees; Computer Software industry

June 2007March 2008 (10 months)

Director of Sales

Sales

Genesys

Privately Held; 1001-5000 employees; Computer Software industry

August 2001March 2007 (5 years 8 months)

Sales Call Center Solutions

SVP of Sales

Clear Communications INC

March 2000August 2001 (1 year 6 months)

Sales

Avaya

Privately Held; 10,001+ employees; Telecommunications industry

September 1996March 2000 (3 years 7 months)

Sales

Executone

Public Company; 1001-5000 employees; Telecommunications industry

February 1994September 1996 (2 years 8 months)

Navy - Supply

Navy

Government Agency; 10,001+ employees; Military industry

February 1988February 1994 (6 years 1 month)

Scott Walker's Education

Texas State University

19861990

San Marcos High

19851986

Living Stones

19801986

Scott Walker's Additional Information

Websites:
Interests:

Call Center and Agent Optimization

Groups and Associations:

Twitter Accounts: ethosIQ ethosiqUSA ethosiqAPAC ethosiqIndia ethosiqTX

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