Business Analyst and Consultant
Washington D.C. Metro Area
- Current
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- Consultant/Business Analyst at Acumen Solutions
- Past
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- Recruiting Coordinator at AOL
- Cast Member- Customer Service Representative at Sephora
- Customer Service Clerk at Nortel Government Solutions
- Cast Member/Holiday Help at Sephora
- Education
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- George Mason University
- George Mason University - School of Management
- Florida State University
- Connections
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94
connections
- Industry
- Information Technology and Services
- Websites
Caitlin Sutton’s Summary
Versatile Business Analyst with a vast array of professional experiences, skills and capabilities. Encompasses a strong knowledge base and interest in both the business and technical domains and has proven to possess the eagerness, flexibility and tenacity needed to quickly learn new concepts and thrive in fast-paced dynamic environments.
Caitlin Sutton’s Specialties:
Customer Relationship Management, Salesforce.com, Data Analysis and Migration, Software Application Quality Assurance Testing, Recruiting, Program and Project Management
Caitlin Sutton’s Experience
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Consultant/Business Analyst
Acumen Solutions
(Privately Held; Information Technology and Services industry)
July 2008 — Present (1 year 5 months)
Certified Salesforce.com (on-demand CRM web application) Administrator: proficient in developing, customizing, and deploying Salesforce.com
Spearheaded a Multiple Virtual Network Operator (MVNO) initiative by researching and developing recommendations for how to leverage existing Customer Management tools and capabilities for successful integration with a third-party MVNO partner
Supported quality assurance efforts for the client Customer Service Call Center by monitoring and evaluating representative call performance on a daily basis, tracking and reporting metrics and common customer issues and making recommendations for improvement
Effectively gathered, defined and analyzed business and technical requirements and identified and reported impacts and gaps
Developed a strong understanding of functional, negative, regression, system integration (SIT), user acceptance (UAT) and performance testing
Facilitated effective communication and collaboration between technical, business and executive stakeholders
Efficiently created, maintained, and executed test cases
Identified and recorded defects and ensured defects assigned for retest were tested on a timely basis
Utilized both the Mercury Quality Center and Microsoft SharePoint tools in order to document test results, system defects, and defect resolutions
Assisted in the conversion of over 1,000 Excel documents to pipe-delimited text files
Analyzed raw data in order to identify errors, anomalies and other regulatory compliance issues
Performed data scrubbing and tracked key performance metrics for all non-compliant data
Strategically redesigned an outdated report generation template and instructions in order to facilitate and ensure clean data reporting -
Recruiting Coordinator
AOL
(Public Company; TWX; Internet industry)
May 2007 — July 2008 (1 year 3 months)
Sourced, recruited and filled 39 technical intern requisitions for the 2008 AOL Summer Intern Program
Effectively utilized various resources such as campus recruiting events, job boards, and social networking in order to identify and attract top talent for the AOL intern program
Successfully managed recruiting initiatives such as sourcing for candidates, conducting phone screens, scheduling interviews, facilitating hiring manager/candidate communication and feedback, and process tracking
Effectively consulted with managers in order to understand and identify hiring specifications and needs
Worked with recruiters to maintain and manage EEO Communications and OFCCP compliance
Responsible for real-time maintenance of candidate interview packets, including research and development of recent press releases, product reviews, company news, and benefits information
Project and Program Management
Helped plan, implement and manage weekly events aimed to educate, enrich, and engage 193 interns involved in the 2008 AOL Summer Intern program
Developed and delivered intern orientation presentations in person, as well as virtually for those located at remote locations
Managed the AOL Employee Referral Program: phone screened all incoming referrals, tracked metrics to measure key performance indicators, and provided advocacy for the program throughout the company -
Cast Member- Customer Service Representative
Sephora
(Retail industry)
November 2004 — December 2006 (2 years 2 months)
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Customer Service Clerk
Nortel Government Solutions
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
April 2006 — August 2006 (5 months)
Worked as a contractor as the United States Patent and Trademark Office. Position consisted mainly of data entry and customer service care for patent applicants.
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Cast Member/Holiday Help
Sephora
(Retail industry)
2004 — 2006 (2 years )
Caitlin Sutton’s Education
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George Mason University
B.S. , Managerment , 2004 — 2007
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George Mason University - School of Management
2004 — 2007
- Activities and Societies:
- Alpha Omicron Pi, Deans List
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Florida State University
Undergraduate , 2003 — 2004
Additional Information
Caitlin Sutton’s Websites:
Caitlin Sutton’s Interests:
Business Process Analysis; Creating, Administering and deploying on-demand CRM web applications, specifically Salesforce.com; Participating in the Creation of Business and Technical Solutions; Social Networking; New Technology
Caitlin Sutton’s Groups:
Alpha Omicron Pi, Salesforce.com Certified Administrator
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ModernAnalyst.com - Business Analyst Community -
Consultants Network -
Florida State Alumni -
Links to Jacksonville -
GMU Alumni Association -
North East Florida Women's Networking Group -
Jacksonville Regional Chamber of Commerce -
Networking in Jacksonville -
TweetMyJOBS.com -
Jacksonville Business Exchange
Caitlin Sutton’s Honors:
National Society of Collegiate Scholars at Florida State University 2003-2004, Deans List at Florida State University 2003-2004, Dean's List at George Mason University 2006-2007
Caitlin Sutton’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
