Byron Law

Current

• Support Analyst at Aprimo

Past

• Software Support Specialist/Monitoring Engineer at ExactTarget
• Database Analyst at Duke Realty Corporation
• Technical Consultant at Xerox

• Technical Support at Made2Manage

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1 more...

Education

• Brigham Young University

Connections

68 connections

Industry

Financial Services

Websites

• My Blog
• My Website

Byron Law’s Summary

I am a software support specialist. My specialties are quickly learning new applications, troubleshooting, analyzing needs and recommending solutions. My strength is identifying the customer's needs and providing solutions even in many situations where solutions are not readily apparent. My aspirations lie in product management, software design, and ultimately business development. I am currently revising technical specifications for Flip, a drill and test processor I have been designing for a few years as well as an online test hosting site. You can see the specifications on my blog (www.blawblawblog.com).

Byron Law’s Specialties:

My specialties are quickly learning new applications, troubleshooting, analyzing needs and recommending solutions. My strength is identifying the customer's needs and providing solutions even in many situations where solutions are not readily apparent.

Byron Law’s Experience

• Support Analyst

  Aprimo

  (Privately Held; Computer Software industry)

  June 2009 — Present (6 months)

• Software Support Specialist/Monitoring Engineer

  ExactTarget

  (Privately Held; Computer Software industry)

  December 2004 — October 2008 (3 years 11 months)

  Monitoring Engineer — Monitor Nagios and Solar Wind Alert systems for problems. Troubleshoot using internal tools and SQL. Resolve issues, and create cases in SalesForce. Engage internal resources as necessary. Participate in rollouts of software releases by releasing servers from load balancers and conducting testing. Answer after-hours emergency support calls on a rotational basis.
  
  Software Support — Provide technical support for end-users and internal staff for dedicated online email marketing solution. Log cases and solutions in SalesForce and maintain customer records. Troubleshoot and manage cases using ExactTarget, SQL Query analyzer, SalesForce, API tester, HTML editors, and internal tools. Escalate cases as necessary. Write and maintain procedural documentation in SharePoint. Serve as a dedicated reference point for other specialists on rotational basis. Answer after-hours emergency support calls on a rotational basis.

• Database Analyst

  Duke Realty Corporation

  (Public Company; 1001-5000 employees; DRE; Real Estate industry)

  September 1999 — July 2004 (4 years 11 months)

  SQL Database Analyst (previously a call center rep)
  • Maintain and monitor data integrity in and between AS/400 and MSSQL environments. Used Vision Solutions Symbiator, SQL replication, triggers and stored procedures.
  • Resolve data anomalies and performance issues. Develop Access queries to determine count mismatches, communicate with appropriate departments and resolve the imbalances.
  • Maintenance of MSSQL system documentation.
  • Maintenance of SQL logs, and baselines. Optimize system performance.
  • Assist developers in setting up database and database element structures.
  • Maintain security and logins.
  • Assist network administrators with SQL installations and systems upgrades.
  • Setup ODBC connections for user community.

• Technical Consultant

  Xerox

  (Public Company; 10,001 or more employees; XRX; Information Technology and Services industry)

  April 1996 — August 1999 (3 years 5 months)

  Technical Consultant (various clients)
  • Built systems, maintained and upgraded hardware. Troubleshot and resolved software issues for Thompson Electronics.
  • Provided level two support for a variety of software and hardware issues for both Thompson Electronics and the Anthem group.
  • Upgraded Netware servers and client machines for Anthem Group.
  • Eli Lilly - participated in Mac to PC migration, did NT administration for ISMS dept., and provided desktop and LAN support for pharmaceutical dept.

• Technical Support

  Made2Manage

  (Public Company; 201-500 employees; Computer Software industry)

  January 1996 — April 1996 (4 months)

  Technical Support
  • Fielded support calls for mid-level ERP package.
  • Edited technical documentation.

Byron Law’s Education

• Brigham Young University

  1989 — 1992

Additional Information

Byron Law’s Websites:

• My Blog
• My Website

Byron Law’s Interests:

Education, community education, entrepreneurialism, drill and test processors, online testing, swimming, strengthening families, languages, linguistics, art, music, LDS, BYU, BYU Cougars, life in general

Byron Law’s Groups:

Boone County Learning Network, Boy Scouts, LDS

•    Cougarboard
•    LDS Connect

Byron Law’s Contact Settings

Interested In:

• career opportunities
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch