Tier 2 Technician at CommPartners
Orlando, Florida Area
Tier 2 Technician at CommPartners
Orlando, Florida Area
• CCNA Certified. Currently working on my CCNP certification.
• Network + Certified.
• B.A. in Communications Studies
• 2 years of IT experience in various environments.
• Experience in NOC and help desk tier II support operations.
• Extensive experience with support and implementing VoIP networks, including hosted and IP trunking solutions.
• Proficient in basic PC repair and configuration. Experienced with Windows XP, as well as, other Microsoft legacy OS’s.
• Strong understanding of Windows Server 2003 and Active Directory.
• Detail orientated and highly organized.
Specializing in VoIP and WAN technologies (implementation and maintenance).
(Privately Held; 51-200 employees; Telecommunications industry)
November 2006 — Present (2 years 1 month)
• Responsible for monitoring the company’s network for potential issues and correcting or escalating any issues that effect the network’s functionality. Utilize various monitoring software such as openNMS, Hobbit and Lucent’s Plexview.
• Provide support and pre-design consultation of VAR VoIP networks. This support included various VoIP solutions as well as network design and optimization for VoIP.
• Provided telecommunications support in the discipline of route translations, local number portability (LNP), and account setup, and therefore have a strong telecommunications understanding and background.
• Utilized an array of software to resolve issues. Regularly used Ethereal, Ping Plotter, SmokePing, etc.
(Public Company; 5001-10,000 employees; STN; Gambling & Casinos industry)
May 2006 — November 2006 (7 months)
• Responsible for preventive maintenance and repair of property hardware including workstations, printers, scanners, embossers, POS terminals, player’s club kiosks, etc.
• Responsible for executing company IT projects and implementing new hardware and software.
• Responsible for the follow up and tracking of IT trouble tickets for Sunset Station, Green Valley Ranch, and Barley’s. Utilizing extensive troubleshooting techniques.
• Gained experience in applications such as Acres, Infogenesis, IBM AS\400 systems, Windows 2003 Server, HP print server application, Dameware Utilities, as well as, many unique proprietary gaming industry applications.
(Privately Held; 51-200 employees; Staffing and Recruiting industry)
January 2006 — May 2006 (5 months)
• Working as a contractor for Sprint, responsible for the installation of DSL to residential and commercial customers.
• Responsible for troubleshooting and bringing the customer online, also configuring the customer’s network, which includes installing network interface cards, setting up a wireless access points, and security protocol.
• Required at times to program SOHO routers and modems with static IP’s and bridge them to other devices.
• Responsible for activating existing phone jacks and installing new ones, as well as, running cable from demarc to jack.
BA, Communications Studies, 1996 — 2000
1991 — 1995
The Ocean Conservancy