
Corporate Marketing & Sales Manager at London College of Management Studies
Harrow, United Kingdom

Corporate Marketing & Sales Manager at London College of Management Studies
Harrow, United Kingdom
PROFESSIONAL EXPERIENCE
2009-Today: Education programmes to help others understand the management skills and techniques they can use to support decision making and strategic and tactical choices
2006-2009: Blue Oyster - Actively developing networking skills, developing Product Development skills for SMEs, developing social responsibility programme
2002-2006: BIS - Exploring the development of online programme management tools, mentoring local SMEs start ups & running a property refurbishment company
1981-2001: EMI, Logica (CMG), RBS, CNA Re, Aviva (CU), Sphere Drake, Equitas, O2 (Cellnet), Virgin (NTL) & C&W.
STRENGTHS
Strong blue chip background and a corporate skill set. Able to apply this to small business environments,
Delivering successful business change either in business operations efficiency or quality, or through launching new often ground breaking products. Proven PRINCE2 skillsets.
Fitting new technologies to client needs. Work flow streamlining through automation and role reassignment.
Online business & social networking. Explain how large blue chips or start ups can improve customer contact and media capability and still safeguard against potential brand risk issues.
Outsourcing. Delivered and managed 3 different outsourced business operations models for a UK telco in joint ventures with two of the biggest UK players in the banking services sector, including a world first technology service, SMS bank and credit card balances to mobile phone.
Strengths across the innovation lifecycle include planning, strategy, co-ordinating, framework, progress reporting, issue resolution and risk management.
GOALS
(1) Sharing synergies between trade and education
(2) Business Networking for Large Corporates
(3) Support and influence public service delivery programmes
(4) Low-tech solutions for water and crops
(5) Support renewable energy wave and wind programmes
Business Transformation, Networking & Forum Best Practice, Outsourced Business Operations, Customer Services, Project and Programme Management, Planning & Strategy, Technology Investment, Process Re-engineering, Telesales, Warehousing & Distribution
(Education Management industry)
September 2009 — Present (4 months)
Corporate Training packages and profile in the UK and abroad
Continuous Improvement Programme
Management Studies lectures
(Civic & Social Organization industry)
December 2008 — Present (1 year 1 month)
Setting up charities to address key social responsibility needs:
Education, Employment, Health, Conservation, Social Responsibility
In common with most other charities, donations (through Just Giving) will be distributed as follows:
70% Front line activities
20% Campaign network
10% Campaign design
Please contact Peter Jones of Blue Oyster Product Development pending creation of relevant contact mechanisms.
(Privately Held; Program Development industry)
September 1995 — Present (14 years 4 months)
REVIEW
Assess clients' needs, and whether existing or proposed change programmmes can deliver benefits as described.
RESEARCH
Look for available technologies or parterships that fit purpose. Assess whether e.g. 80% solutions are viable and still provide client a useful step forward.
RECOMMEND
Suggest courses of action to clients, such that their goals are more likely to be achieved.
DELIVER
Work with clients, their employees and partners to deliver genuine advance both internally and with direct customer impact. This is always so that end-customers see advances to cement their loyalty.
POST-IMPLEMENTATION REVIEW
Ensure clients receive perceived value from their financial and time investments, and that they can track and understand deviations from prior benefit perceptions.
(Management Consulting industry)
February 2008 — January 2009 (1 year )
Recruiting, connecting and enabling individuals with a passion in their chosen speciality who understand the benefits of sharing and wish to join with others and learn collectively.
(Privately Held; 1-10 employees; Management Consulting industry)
October 2006 — March 2007 (6 months)
Steered development of a new membership programme with associated legal, communication and operations workstreams. New programme delivered on time and with overall integrity despite time and location constraints.
Recommendation to move them towards a networking and online oriented business operations model currently on hold.
(Privately Held; 1-10 employees; Real Estate industry)
2002 — 2006 (4 years )
Refurbishing and managing 8 flats over 4 years.
(Privately Held; 1-10 employees; Management Consulting industry)
2001 — 2002 (1 year )
Successfully developing a low-tech, affordable online programme management tool.
Building relationships with local SMEs through Local Enterprise Agency.
(Public Company; 5001-10,000 employees; Telecommunications industry)
June 2000 — March 2001 (10 months)
Delivered an internet based centralised pricing mechanism, co-ordinating project sponsors, network providers, IBM consultancy services providers and IBM IT facilities management providers.
(Public Company; 1001-5000 employees; Broadcast Media industry)
March 2000 — June 2000 (4 months)
Project Manager responsible for delivering cross platform customer service support for ntlworld.com, DiTV, Analogue TV platforms, with regard to queries, faults and complaints.
(Public Company; 5001-10,000 employees; Telecommunications industry)
January 1997 — December 1999 (3 years )
Responsible for delivering various programmes aimed at supporting existing joint ventures for banking customer databases and building similar new partnerships.
Outsourced business models supported and delivered included telesales, warehousing and fulfilment and account management functions.
Business management supplied included sales forecasting and customer care for what was in its day a complicated technology product, a WORLD FIRST, delivering bank and credit card balances to mobile phone via SMS.
(Public Company; 1001-5000 employees; Insurance industry)
September 1994 — December 1996 (2 years 4 months)
Various roles, including:
CU (now Aviva) - supporting a strategy proposal
Sphere Drake - implementing new electronic claims and premiums operations
Equitas - supporting operations development
(Public Company; 51-200 employees; Insurance industry)
November 1989 — September 1994 (4 years 11 months)
Project leader responsible for reviving and delivering a stalled implementation, namely the remaining quarter of the 4 mission critical applications in reinsurance, Outwards Claims.
Business performance was improved from 50% to 98%, freeing the operations team from manual clerical duties to concentrate on business analysis. Efficiency improvements of 300% in critical operational elements prevented a potential IT overload from affecting business performance.
Latterly helped migrate operations onto a more up to date and better supported platform, including million dollar reconciliations in USD, CAD and GBP.
Set up chart of accounts for new operations, and then saved face for the IT department by rescuing a failed Year End !!
(Public Company; 5001-10,000 employees; Banking industry)
September 1986 — November 1989 (3 years 3 months)
Lead analyst reducing Global Custody share lifecycle from 5 steps to 3: dealt, settled and vault. Held Abroad response times reduced from 3 months to 3 weeks.
Also worked on implementing new FOREX system.
(Privately Held; 501-1000 employees; Computer Software industry)
March 1983 — September 1986 (3 years 7 months)
Helped deliver applications for Rover forecourt sales, Bayer sales analysis, Food Marketing Board operations, Heerema Oil Rig Sales Analysis, Westminster CC Housing Benefits.
(Public Company; 5001-10,000 employees; Music industry)
September 1981 — March 1983 (1 year 7 months)
Applications included Payroll, small scale Bought and Sold Ledger, Thames TV airtime analyses, Teletext pages.
2:1 , Maths , 1978 — 1981
Squash, Gardening, Armchair Football Pundit - and Cricket, Rugby, Athletics ...., Humour Appreciation - Marx Brothers, Goons, Monty Python, Dave Allen, Victoria Wood, Rory Bremner .... , Chocolate Lover
BSc Hons Mathematics - 2:1