IT Manager at Raymond James
Tampa/St. Petersburg, Florida Area
IT Manager at Raymond James
Tampa/St. Petersburg, Florida Area
(Public Company; 5001-10,000 employees; RJF; Financial Services industry)
July 2004 — Present (5 years 5 months)
Supply technical oversight and strategic direction; defining, developing, and delivering consistent standards and best practices.
Assist in large initiatives by ensuring processes are in place from inception by working with management, project consultants, and infrastructure architects.
Provide management and direction for daily work activities and special projects related to the operation of application servers and associated technical services.
Implement application architecture solutions, considering scalability, cost, reliability, performance and long-term department strategy.
Supervise project planning activities and minimize risk to the corporation by ensuring that backup coverage is available.
Perform management functions such as interviewing, hiring, training, and administering performance appraisals.
Direct reports include 11 Application Administrators and 4 contractors.
(Public Company; 1001-5000 employees; Business Supplies and Equipment industry)
September 2001 — June 2004 (2 years 10 months)
Client Technology Services Manager – North America
Manage IT support for all US employees (7000+). Define desktop standards and procedures, authorize IT related purchases, define and implement corporate-wide projects, develop professional staff, build inter-departmental relationships, streamline processes and IT related tasks, budgetary responsibilities. Other daily activities include developing teams to respond to level 3 and 4 support issues, produce and communicate documentation and standards, executive reporting, statistics and trends analysis. Upgraded 3500+ desktops and laptops in preparation for major Oracle implementation. Direct reports include 12 Sr. Desktop Analysts, 2 contractors and 4 Asset Management positions.
(Privately Held; 1001-5000 employees; Publishing industry)
August 1998 — August 2001 (3 years 1 month)
IT Manager - Western and Central U.S. Regions
Manage all aspects of Information Technology for the company's Western and Central regions. Support 5 major U.S. based locations. Oversee operating budget; co-manage a capital budget. Member of strategic planning committee, infrastructure design; work directly with the executive management team to develop growth strategies. Migrated over 1,700 worldwide end users to web based e-mail solution. Project Lead for many mission critical IT projects. Redesigned all aspects of end user support, dramatically improving customer service levels. Involved in designing, planning and implementing all LAN / WAN / server installations at all U.S. locations. Direct reports include 11 Technical Support / Network Engineers and 4 contractors
(Information Technology and Services industry)
August 1998 — August 2001 (3 years 1 month)
(Privately Held; 51-200 employees; Online Media industry)
February 1993 — July 1998 (5 years 6 months)
Design network based solutions involving groupware, database, office and web applications. Provide network support services using MS BackOffice products and proprietary programming. Assist in the development of new support services, including technical phone support, integration, installation, training, and consulting. Sole network administrator for the company supporting Novell, NT Server and BackOffice products. Automated a vital reporting process, pulling sales information from remote kiosks, nationwide. Merged two separate networks (Novell and NT) into a seamless whole. Worked with CAD, multimedia, video and interactive technologies. Helped sell 3D modeling applications to Disney Corporation, CBS, and Columbia Tri-Star. Direct reports include 6 Application Support Engineers and 3 PC Technicians.