Information industry writer & trainer
London, United Kingdom
Information industry writer & trainer
London, United Kingdom
Independent information industry commentator, with over 35 years’ experience in the information profession. Current activities include...
Writing: News editor on FreePint's VIP magazine; columnist on Information World Review; feature writer for Library & Information Gazette.
Training: Trainer for Aslib, CILIP and private clients, running courses on enquiry handling, abstracting & summarising, basic information skills and information packaging & presentation
Consultancy: Associate consultant with the Tribal Group
Previous career has encompassed information management, writing, editing, training, government policy advice and corporate media & marketing.
Formerly...
Editor of Business Information Review (10 years)
Columnist on Managing Information (4 years)
Columnist on Research: the Journal of the Market Research Society (4 years)
Editor of City Information Group's CiGlet newsletter (12 years)
Contributing editor on FreePint's FUMSI magazine (18 months)
Author of Success at the Enquiry Desk: Successful Enquiry Handling Every Time (Facet Publishing, 5th ed 2006) - the leading basic textbook on enquiry handling
Specialist trainer in all aspects of presentation skills for information professionals - whether face-to-face, one-to-one by phone or email, document summarising, report writing and layout or public presentation using PowerPoint.
Writer and commentator specialising on the economic and social impact of the information profession.
(Privately Held; Information Services industry)
January 2006 — Present (3 years 11 months)
(Non-Profit; 51-200 employees; Information Services industry)
August 2001 — December 2005 (4 years 5 months)
(Government Agency; 51-200 employees; Government Relations industry)
April 2000 — August 2001 (1 year 5 months)
(Government Agency; 1-10 employees; Government Relations industry)
August 1998 — March 2000 (1 year 8 months)
(Government Agency; 51-200 employees; Information Services industry)
April 1986 — August 1998 (12 years 5 months)
(Government Agency; 11-50 employees; Information Services industry)
January 1979 — March 1986 (7 years 3 months)
(Government Agency; 11-50 employees; Information Services industry)
July 1975 — December 1978 (3 years 6 months)
(Government Agency; 51-200 employees; Libraries industry)
January 1974 — June 1975 (1 year 6 months)
Diploma in Library & Information Studies , 1973 — 1973
BA , English, History, Latin , 1967 — 1970
MCLIP , 2002
MIInfSc , 1984