Experience Process Consultant at Progressive
Cleveland/Akron, Ohio Area
Experience Process Consultant at Progressive
Cleveland/Akron, Ohio Area
(Public Company; 10,001 or more employees; PGR; Insurance industry)
July 2006 — Present (2 years 2 months)
(Public Company; 10,001 or more employees; PGR; Insurance industry)
May 2005 — July 2006 (1 year 3 months)
Managed a team of 12-18 Proof of Concept sales and service reps. Responsible for managing pilot behavior and coaching to improve performance. Provided feedback to business groups on outcomes, developed Direct callout pilots and long-term procedures.
(Public Company; 10,001 or more employees; PGR; Insurance industry)
June 2001 — May 2005 (4 years)
Managed 12-18 Direct Sales Reps. Coached to improve performance, provided training, and analyzed behavior and sales activity to look for ways to boost experience and sales volume. Also responsible for leading several cross-functional groups.
(Public Company; 10,001 or more employees; PGR; Insurance industry)
October 2000 — June 2001 (9 months)
Sold auto, motorcycle, boat, and RV insurance for Progressive Direct as a licensed insurance agent in 20+ states. Responsible for conversion and providing an outstanding customer experience.
BA, Public Relations & Marketing Communications, 2008 — 2010 (expected)
Latin, Classical History 1995 — 1999
NEOUPA - Northeast Ohio Usability Professionals Association
Trinity Cathedral - Cathedral Council