Bryan Kunath, ITIL

Application Support Manager, VP at JP Morgan Chase

Greater Chicago Area

Current
Past

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Education
  • DePaul University
  • Rutgers, The State University of New Jersey-New Brunswick
  • Cedar Ridge High School
Recommended
Bryan has 8 recommendations 8 people have recommended Bryan
Connections
207 connections
Industry
Financial Services

Bryan Kunath, ITIL’s Summary

Multifaceted, pragmatic and driven technology professional adept at analyzing and reinvigorating processes to achieve optimal performance. Highly adaptable, with strong planning, evaluation and problem-solving skills as well as expert direction of application development and testing activities. Proactive, customer-focused leader with a thorough knowledge of technology management, including a tactical focus to address immediate needs, demonstrated attention to customer requirements, corporate goals and vision, and a history of delivering results.

ITIL Certified.

Bryan Kunath, ITIL’s Specialties:

Application Development, Integration Testing, User Acceptance Testing, Change Management, Development Lifecycle (SDLC), Offshore Resource Management, Budget Management, Analytical Reporting, Project Management, Project Prioritization, Vendor Management, Client Services, Business Continuity Planning, Team Building, Staff Development, Credit Cards, Payment Networks, Network Client Certification

Bryan Kunath, ITIL’s Experience

  • Application Support Manager, VP

    JP Morgan Chase

    (Public Company; JPM; Banking industry)

    September 2008 — Present (11 months)

  • Manager, Production Assurance

    Discover Financial Services

    (Public Company; 10,001 or more employees; DFS; Financial Services industry)

    December 2004 — May 2008 (3 years 6 months)

    Led development of Websphere Java based test tools, certification of strategic Discover Network partner authorization transactions, and distribution of core test activity statistical reports. Assessed and oversaw productivity of certification staff and availability and functionality of Unix & mainframe based certification environments. Improved certification and test tool development process by eliminating inefficiencies. Devised process growth strategies to strengthen and expand quality of service within Service Level Agreements.

    -Propelled strategic plan to support increase of network client certifications by 34% in 1 year
    -Implemented support structure for test tools to balance delivery of short, mid and long-term enhancement projects; maintained effort based upon technical complexity
    -Innovated use of ColdFusion development platform; trained staff and deployed 3 new tools in 2 months
    -Increased accuracy and reduced test report creation time by 98% through conversion to Cognos

  • Manager, Application Development

    Discover Financial Services

    (Public Company; 10,001 or more employees; DFS; Financial Services industry)

    August 2001 — December 2004 (3 years 5 months)

    Supported Disputes, Adjustments and Merchant Fraud Prevention applications in production. Maintained stability and performance of applications; negotiated requirement enhancements with business partners; delegated development of requested enhancements to programming staff. Cultivated relationship between DFS and software provider to increase functionality of vendor provided application.

    - Protected $5M against potential fraud loss and reduced risk to network by implementing changes to HNC/Eagle to automatically hold settlement from merchants when suspect activity was detected.
    - Partnered with vendor to improve system functionality and increased run-time performance by 66%.
    - Saved $216,000 annual IPF expenses through shutdown of legacy, non-productive system.

  • Manager, Change Management

    Discover Financial Services

    (Public Company; 10,001 or more employees; DFS; Financial Services industry)

    November 1997 — August 2001 (3 years 10 months)

    Manager of production implementation process, test environment maintenance and software version control. Restructured production implementation process to increase efficiency and compliance. Architected configuration of ENDEVOR-MVS to meet needs of the development, testing and production environments. Purchase system to warehouse distributed platform software elements.

    - Accomplished warehousing of over 75,000 production software elements into ENDEVOR-MVS after others tried for 4 years.
    - Chaired Request for Proposal/RFP process for selecting a distributed software and executable build tool for distributed environment software management.
    - Successfully implemented CCC/Harvest and CCC/Openmake, and organized effort to rollout product to entire technology department.
    - Designed and distributed reports to illustrate progress of conversion effort to ENDEVOR-MVS; communicated status to, and collaborated with, senior management to increase performance.

  • Programmer, Application Development

    Discover Financial Services

    (Public Company; 10,001 or more employees; DFS; Financial Services industry)

    May 1995 — November 1997 (2 years 7 months)

    Converted portions of legacy cardmember posting and billing application from mainframe sequential tape-based system to Unix relational database-based solution. Analyzed collections programs and rewrote new, compartmentalized and streamlined programs that produced identical output in less time capable of handling growth in product line. Led efforts to parallel new system against legacy system. Contributed to successful rollout of new application by monitoring execution of new system during and after implementation.

    - Organized and executed parallel test plan, assigned tasks to programmers and ensured same day turnaround.
    - Authored production JCL; tested and installed elements and verified successful execution.
    - Delivered viability of new system in production. Handled and directed all issues, resolved each daily, in accordance with company and federal policy.

  • Several Positions

    Discover Financial Services

    (Public Company; 10,001 or more employees; DFS; Financial Services industry)

    June 1989 — May 1995 (6 years)

    - Junior programmer on the application team responsible for the new accounts and promotion enrollment systems

    - Internal call center help desk technician responsible for receiving, routing and escalating problem issues to support personnel and tracking issues to completion.

  • Programmer, Field Operations

    Discover Financial Services

    (Public Company; 10,001 or more employees; DFS; Financial Services industry)

    May 1993 — May 1995 (2 years 1 month)

    Collaborated with management of cardmember operations center to create gains in efficiency. Identified opportunities and authored small-scale utilities to automate manual processes.

    - Enabled redeployment of one center headcount by engineering automated process designed to collect data and insert into reporting tool; process standardized in all 4 cardmember collections centers.
    - Increased efficiency and accuracy of cardmember fraud data reporting by creating a statistical database, data mining scripts and online screens for data management and analysis.
    - Provided solution to gather collection data for transmission to attorney’s office for creation of collection demand letters, expanding service in reduced time.

Bryan Kunath, ITIL’s Education

  • DePaul University

    Certificate , Computer Career Program , 1990 — 1991

  • Rutgers, The State University of New Jersey-New Brunswick

    1984 — 1988

    Activities and Societies:
    RU Marching Band, RU First Aid Squad, RU Fire Department

  • Cedar Ridge High School

    1980 — 1984

Additional Information

Bryan Kunath, ITIL’s Groups:

  •    Linked n Chicago
  •    Link to Chicago
  •    Eagle's Nest--Eagle Scout Award Recipients
  •    Technology Leaders Association
  •    RU Scarlet Knights Alumni Networking Group
  •    Eagle Scout Alliance

Bryan Kunath, ITIL’s Honors:

2001 Recipient of Discover Card President’s Plate for “Team Achievement of Excellence”
1994 Discover Card National Quality Assessment Team
Eagle Scout, Troop 66, Matawan, New Jersey

Bryan Kunath, ITIL’s Contact Settings

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