Bruce Masterson

Current

President & COO at Default Servicing Technologies, LLC

Past

COO at American Marketing & Publishing, LLC
COO at Socrates Media, LLC
Consulting at Self-Employed (Self-employed)

Corporate SVP, Financial Markets at APAC Customer Services
Entrepreneur in Residence at Various Venture Capital Groups
CEO at Strategic Media Research
CEO at Reuters Health Information Services
Divisional Director at Reuters Holdings, PLC London
SVP, North America at Reuters Holdings, Plc
VP at Data Resources, Inc/McGraw-Hill

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Education

Michigan State University
University of Chicago

Recommended

31 people have recommended Bruce

Connections

500+ connections

Industry

Online Media

Websites

Bruce Masterson’s Summary

International ‘C’ Level Executive
Information Services – Yellow Pages, Real Estate, Financial and Healthcare Markets
High-growth, start-up and market turn-around experience

Hands-on manager with entrepreneurial passion and energy coupled with the discipline and experience gained from domestic and international senior executive roles (CEO/COO/EVP) in the information services business. Extensive experience in the US, UK & India building and running business units in internet and print publishing, financial information services, healthcare informatics and business process outsourcing (BPO). Key strengths include business development finesse coupled with astute operational and financial management, and interpersonal skills honed in a multi-cultural environment. Demonstrated ability to build a strong corporate culture grounded in quality metrics with teams that deliver sustainable operating results that are exceptional.

Highlights:
· Applied technology and process knowledge to build solid foundation to support growth of over 20% per annum at independent Yellow Pages publisher;
· Developed and implemented internet strategy to aggregate market of +7M landlords (www.CompleteLandlord.com), with +70,000 members in 2007;
· Established and directly managed ISO 9000:1 Certified Indian BPO operation, reducing costs by +60% with higher quality and bandwidth for innovation;
· P&L responsibility for business units with 650 and 125 staff respectively in Chicago and London in financial information services – achieved 40% revenue growth;
· Pioneered new venture in healthcare informatics for Fortune 500 Company.

Bruce Masterson’s Specialties:

International business (UK, India, EU), business development, managing information services business entities, capital structure, mergers and acquisition,

Bruce Masterson’s Experience

President & COO

Default Servicing Technologies, LLC

(Computer Software industry)

May 2009 — Present (3 months)

Default Servicing Technologies is a SaaS software vendor serving clients in the institutional mortgage market to manage the workflow of pre-REO (real estate owned) through REO and ultimate disposal.
COO

American Marketing & Publishing, LLC

(Publishing industry)

November 2007 — January 2009 (1 year 3 months)

AMP is a dynamic regional Yellow Pages publisher. As COO I worked closely with the CEO & Board. Achievements include:

Thought leader in re-building sales organization;
Re-built management team with CEO, hiring CFO, EVP Sales, Director of IT, and Director of Telesales;
Conceptualized and built Telesales operation generating new annual revenue in year one of over $1M at annual rates;
Built IT department to support company requirements with an onshore/offshore model.
Led organization to ISO 9001:2000 certification & laid Six Sigma foundation;
Instituted customer eSurvey to monitor customer satisfaction on a weekly basis;
Orchestrated development of numerous forecasting, sales resource planning and tracking systems to eliminate paper-based systems;
Tackled fixed costs through moving peak load graphic design work offshore to India and the Philippines;
Re-built company IYP (Internet Yellow Pages) to launch new revenue source in January 2009.
COO

Socrates Media, LLC

(Privately Held; 11-50 employees; Online Media industry)

October 2002 — September 2007 (5 years)

Achievements at Socrates Media:
*Designing and launching CompleteLandlord.com, Socrates first subscription service. Portal to be supported by multi-million dollar marketing campaign online, direct and through partners;
*Identifying and negotiating the acquisition of RentSlicer.com to provide a window on the ‘buy’ side of the residential rental market;
*Identifying opportunity to offer insurance services, gaining an insurance license and establishing Minotaur Insurance brokerage to offer P&C insurance to CompleteLandlord.com customers in 18 states;
*Extensive business development negotiations to expand product offerings to include financial services and complimentary third party offerings;
*Managing company banking, insurance and legal issues;
*Establishing and directly managing Socrates Media Operations, Pvt Ltd in Hyderabad, India with +50 employees for product development, legal research, IT and customer service, graphic design, web analytics, and accounting.
Consulting
Self-Employed (Self-employed)

(Self-Employed; Myself Only; Management Consulting industry)

July 2001 — October 2002 (1 year 4 months)

Provided consulting services to :
*Minotaur Capital Management, LLC. One of two negotiators in the tag-team acquisition of a $10m privately held publisher, identifying and initiating add-on acquisitions, developing strategic and tactical plans, company due diligence, negotiating bank financing and recruiting the management team;
*ICICI Bank, the second largest bank in India. I developed and implemented a strategy to set up an outsourcing business collecting US credit card debt with Indian-based collection agents on behalf of US card issuers.;
Corporate SVP, Financial Markets

APAC Customer Services

(Public Company; 1001-5000 employees; APAC; Outsourcing/Offshoring industry)

October 2000 — July 2001 (10 months)

Corporate SVP, Financial Markets, Deerfield, IL. As a key member of the senior management team conceptualizing and implementing a turn-around strategy, responsibilities included: negotiating strategic alliances, and defining strategy in the US financial markets. I made a significant contribution to shareholder value by:
*Negotiating a strategic alliance with Accenture adding $50m per annum in incremental revenue through developing new value-add product lines such as collections outsourcing;
*Devising and implementing a product offering in the mortgage servicing market that brought higher value-add revenue streams into the company.
Entrepreneur in Residence

Various Venture Capital Groups

(Privately Held; 11-50 employees; Online Media industry)

January 1997 — October 2000 (3 years 10 months)

Served as a general partner and entrepreneur in residence for Chartwell Capital & Minotaur Capital. Responsibilities included raising capital (over $23mm), evaluating potential investments and serving as CEO of two portfolio companies; NetGov.com (backed by Softbank) and Strategic Media Research (SMR) a start-up and turn-around situation respectively
CEO

Strategic Media Research

(Online Media industry)

1997 — 1999 (2 years)
CEO

Reuters Health Information Services

(Public Company; 51-200 employees; Information Services industry)

June 1994 — December 1996 (2 years 7 months)

Responsible for general management of core business units in the US and Europe identifying and pursuing new strategic initiatives in traditional markets and a pioneering initiative in the healthcare informatics field. Reported directly to the COO of Reuters Group, Plc.
Divisional Director

Reuters Holdings, PLC London

(Public Company; 10,001 or more employees; rtrsy; Information Services industry)

February 1992 — June 1994 (2 years 5 months)

*Turned around UK City of London Division 18 months by:
*Growing revenues from £50M to £75M over the period.
*Improving profit margins by 28%, highest in the UK.
*Assembling new management team in first 100 days.
*Served in critical capacity as sponsor of a highly successful domestic UK equities product capturing +10% of the UK market in six months.
SVP, North America

Reuters Holdings, Plc

(Public Company; 10,001 or more employees; rtrsy; Information Services industry)

July 1989 — February 1992 (2 years 8 months)

*Built the North American Region by consolidating five smaller regions; growing revenue to $160M (30%) and profits by 43% during the period.
*Developed new product offerings in domestic capital markets including mortgage backed securities, corporate bonds and US Government bond markets.
*Improved profit margins by 20% over the period through revenue growth and effective cost management.
*Centralized customer service and built first Customer Response Center in Reuters history with 40 specialists in financial markets and systems.
VP

Data Resources, Inc/McGraw-Hill

(Public Company; 10,001 or more employees; Management Consulting industry)

July 1977 — June 1985 (8 years)

Data Resources (DRI) was a privately held company sold to McGraw-Hill in 1982. DRI was the leading providor of econometric and strategic consulting to the Fortune 500. Building a premier automotive consulting group was the highlight of my career at DRI where I also ran transportation and heavy industrial consulting teams.

Bruce Masterson’s Education

Michigan State University

BA , Economics

Activities and Societies:

Member of the Honors College, graduated Magna Cum Laude in less than four years
University of Chicago

MBA , Finance, Accounting & Operations Reserach