Brooke Watts

Current

• Senior Manager, Customer Advocacy at LinkedIn
• Leadership at Junior League of Palo Alto Mid•Peninsula

Recommended

8 people have recommended Brooke

Connections

258 connections

Industry

Internet

Brooke Watts’s Summary

Customer advocate specializing in hosted software products and subscription model customer relationships. Background in IT, training and program management. Expertise in managing programs which drive renewal revenue by focusing on customer satisfaction and product usage.

Brooke Watts’s Specialties:

Customer relationship management, customer loyalty programs, localization, training programs.

Brooke Watts’s Experience

• Senior Manager, Customer Advocacy

  LinkedIn

  (Privately Held; 51-200 employees; Computer Software industry)

  August 2006 — Present (2 years 2 months)

  Senior Manager accountable for development and implementation of training and customer feedback programs with the purpose to cultivate and maintain the satisfaction of all Coporate Solutions customers. Responsbilities includes product education, customer marketing, networking opportunities, driving product change based on customer feedback and ensuring valuable use case for every customer.

• Leadership

  Junior League of Palo Alto Mid•Peninsula

  (Philanthropy industry)

  May 2002 — Present (6 years 5 months)

  (Note: There are 501-1000 members of the League - only a few paid employees.)
  
  In my 6th year as a member of the JLPA•MP, I have served in many areas including a seat on the Board of Directors and chaired our largest fund rasier, The Shop. The Shop is an upscale resale shop in Menlo Park and has contributed almost $4 million dollars back to the community through the League over the past 37 years.
  
  I've also been involved in our community projects as a committee member and have chaired the committee supporting The Children's Place, a program providing support groups for children's whose families have been affected by addiction or alcoholism.
  
  Every year the JLPA•MP supports multiple agencies in our community with financial and woman-power. Basically, we raise money, train women to help, and deploy them into the community where needed. More information at the link in my Websites links below.