Brian Warren

Current

VP, Account Management at LeadForce1

Past

Sr. Client Relationship Manager at Optimost LLC
Sr Manager, Customer Support at Yodlee, Inc.
Technical Account Manager at Yodlee, Inc.

QA Manager at Yodlee, Inc.
Technical Support Specialist at Mercury Interactive, Inc.

see less...

2 more...

Education

California State University-Northridge

Recommended

19 people have recommended Brian

Connections

482 connections

Industry

Marketing and Advertising

Websites

Brian Warren’s Summary

Several years of internet software experience in various capacities and contributor to the success of companies like; Yodlee and Optimost.

At LeadForce1 - OuterJoin, I manage client marketing and lead conversion programs. I am creative, passionate and focused on leveraging emerging technologies for solving customer problems.

Brian Warren’s Specialties:

Public Relations, Online Marketing, Advertising, Social Media, Community Development, Multi Media Production, Product Design, Professional Services Management, Technical Account Management, Software Development Lifecycle, Outsource/Offshore Software Management

Brian Warren’s Experience

VP, Account Management

LeadForce1

(Privately Held; Information Technology and Services industry)

March 2007 — Present (2 years 9 months)
Sr. Client Relationship Manager

Optimost LLC

(Privately Held; 11-50 employees; Information Technology and Services industry)

April 2006 — February 2007 (11 months)

Optimost allows companies to maximize return on investment and optimize conversion rates on their web sites in real-time based on the actual behavior of actual customers. Using advanced multivariable testing techniques for landing page optimization coupled with patent-pending technology, Optimost offers companies an easy-to-implement solution for web page testing with virtually limitless permutations of web site copy, offers, layouts, and any other factor to increase response rates. Optimost lets companies maximize revenue generated by key web pages such as landing pages, registration pages, and order pages and helps them focus on the individual factors that influence response rates.
Sr Manager, Customer Support

Yodlee, Inc.

(Privately Held; 201-500 employees; Computer Software industry)

January 2005 — April 2006 (1 year 4 months)

As Sr. Customer Support Manager, I am responsible for the strategic planning and execution of broad based support and company initiatives that aim to bring greater operational efficiency and customer satisfaction. Duties include but not limited to; mentoring staff, defining and managing internal process, ensuring adherence to customer SLAs. Ultimately; my first priority is customer support excellence.
Technical Account Manager

Yodlee, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

October 2003 — December 2004 (1 year 3 months)

In my role as Technical Account Manager, I am responsible for managing the technical relationship between Yodlee and many of it’s highest profile customers, including: America Online, Citigroup, Merrill Lynch and Northern Trust among others. In this role I am also, responsible for managing the resolution of customer support issues including: problem definition/resolution, internal/external communication, resource coordination and root cause analysis. Ultimately, my first priority is customer support excellence. In the past year, I have successfully turned previously unhappy and frustrated customers into happy customers, willing to enter into new business with Yodlee. In addition to direct customer relations, I am also a key participant in the strategic planning and execution of broader Support and Company initiatives that aim to bring about greater operational efficiency and customer satisfaction.
QA Manager

Yodlee, Inc.

(Privately Held; 201-500 employees; Computer Software industry)

May 2000 — September 2003 (3 years 5 months)

As QA Manager, I led a team of 16 SQA and Release engineers with a broad range of skills and individual responsibilities, including 8 SQA Engineers offshore in Bangalore, India. Responsible for Cap Ex budget of 200k, vendor evaluation/negotiation and solution procurement. Managed in house software tool development lifecycle. Oversaw test plan and test procedure creation, taking into account marketing and client requirements as well as, development and operations input. Maintained project timelines and deliverables. Represented the Quality Assurance function and team internally and in front of customers. Defined and implemented much needed process improvements in a highly dynamic start-up environment. Produced metrics to support continuous requirement, test process and release engineering improvement. Defined and Managed the overall test strategy, executed build/test cycles, assessed customer satisfaction and resolved issues by implementing corrective action processes.
Technical Support Specialist

Mercury Interactive, Inc.

(Public Company; 501-1000 employees; MERQ; Computer Software industry)

August 1999 — May 2000 (10 months)

Provided Tier II and I support to customers via phone, email and Internet in a highly service oriented environment where expectations were very high. Maintained system uptime of a web based e-business monitoring service consisting of 6 web servers, a database server and 60 clients (agents) residing in 15 host locations around the word. Led a team of 3 support representatives and 2 support engineers.