Brian Sedlak
IT Service Manager at Nokia Siemens Networks
- Location
- Munich Area, Germany
- Industry
- Information Technology and Services
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Brian Sedlak's Overview
- Current
-
- IT Service Manager at Nokia Siemens Networks
- Past
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- Operations Development Manager at Nokia Siemens Networks
- Planning Manager at Nokia Siemens Networks
- SAP BW Specialist at Nokia
- Application Specialist at Nokia
- Financial Systems Analyst at Pearson
- Senior Analyst Internship at Nabisco Holdings Corporation
- Financial Analyst at Pfizer - Warner Lambert
- Procurement and Finance Internship at Pfizer - Warner Lambert
- Marketing Assistant Internship at Dun & Bradstreet
- Accounts Payable Assistant at Dun & Bradstreet
- Education
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- Rutgers, The State University of New Jersey-Newark
- Seton Hall University
- Connections
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121 connections
Brian Sedlak's Summary
I am an American IT professional, living in Munich Germany.
I have permanent residence in Germany, with the right to work for any company.
Specialties
ITIL V3 Foundations Certified
Brian Sedlak's Experience
IT Service Manager
Nokia Siemens Networks
Public Company; 10,001+ employees; NOK; Telecommunications industry
September 2011 – Present (6 months) Munich Area, Germany
IT Service Manager for a reverse logistics solution which incorporates RFID technology
•Ensures services are running with a high availability and that technical issues are solved within the Service Level Agreement
•Provides technical consultation and support concerning firewall issues, hosting and software selection
•Follows ITIL processes to improve services and incorporate changes
•Negotiates service contracts with external suppliers to achieve high quality at a reasonable price
•Oversees the technical support personnel to make sure customer issues are solved effectively
•Reviews metrics reports on a regular basis
•Plans the financial budget to achieve a high level of cost accuracy
Operations Development Manager
Nokia Siemens Networks
Public Company; 10,001+ employees; NOK; Telecommunications industry
June 2010 – August 2011 (1 year 3 months)
•Coordinated the financial planning for a large group of IT services ensuring they were planned accurately and proper financial procedures were followed
•Conducted regular service cost follow up meetings and held financial presentations
•Acted in the Process Manager role for IT service measurement, ensuring that monthly measures were received and utilized
•Managed a large portion of an outsourcing project ensuring Service Level Management was properly implemented and service measurements would be available
•Promoted the social media implementation for Financial Reporting group using Sharepoint tools, Teamsite and MySite
•Was an active member of the management team and provides input concerning IT issues and organization management
•Organized and led large information sharing meetings on a bi-monthly basis.
Planning Manager
Nokia Siemens Networks
Public Company; 10,001+ employees; NOK; Telecommunications industry
April 2007 – May 2010 (3 years 2 months)
SAP BW Specialist
Nokia
Public Company; 10,001+ employees; NOK; Telecommunications industry
June 2003 – May 2007 (4 years)
•Managed the configuration for a widely used SAP BW service, ensuring it was working properly and providing accurate data
•Worked on development teams, creating service improvements in using the SAP BW platform
•Collaborated with a wide range of colleagues to ensure that customer satisfaction was high for the service
•Delivered high level customer support
•Involved with system testing, and support package upgrade testing
Application Specialist
Nokia
Public Company; 10,001+ employees; NOK; Telecommunications industry
October 2001 – June 2003 (1 year 9 months)
•Provided global customer support, with attention to service satisfaction.
•Compiled service improvement ideas from customers and reported on them regularly to the service management.
•Regularly discussed service issues with management and assisted with improvement implementations
Financial Systems Analyst
Pearson
Public Company; 10,001+ employees; PSON; Publishing industry
September 2000 – September 2001 (1 year 1 month)
• Administered a Hyperion Enterprise financial application which was used by over 100 users
• Provided senior level technical support relating to Hyperion use and installation
• Developed methods of financial data importation from SAP and other external systems using Visual Basic
• Provided solutions to technical issues relating to servers, printers and software maintenance
Senior Analyst Internship
Nabisco Holdings Corporation
Public Company; 10,001+ employees; NA; Consumer Goods industry
June 1999 – August 1999 (3 months)
• Developed and organized a database to track international bank accounts
• Participated in the analysis of capital market debt and equity transactions
Financial Analyst
Pfizer - Warner Lambert
Public Company; 10,001+ employees; WLA; Pharmaceuticals industry
May 1997 – August 1998 (1 year 4 months)
•Managed coupon accrual accounts, ensuring managers had sufficient funds to match reported estimates
•Prepared a computer-based, sales forecasting system used by management
•Assisted in planning and preparing the annual budget
Procurement and Finance Internship
Pfizer - Warner Lambert
Public Company; 10,001+ employees; WLA; Pharmaceuticals industry
May 1996 – May 1997 (1 year 1 month)
•Investigated and wrote journal entries to correct problems in the general ledger
•Developed a database using Paradox to maintain vendor records
Marketing Assistant Internship
Dun & Bradstreet
Public Company; 1001-5000 employees; DNB; Information Services industry
May 1995 – May 1996 (1 year 1 month)
•Improved efficiency of order input by creating an automated order system using macros
•Trained employees in using order system
•Interacted with sales representatives and assisted them in placing orders
Accounts Payable Assistant
Dun & Bradstreet
Public Company; 1001-5000 employees; DNB; Information Services industry
June 1994 – December 1994 (7 months)
•Developed and maintained vendor relationships
•Processed Payments
•Maintained a record of vendors
•Prepared for office relocation
Brian Sedlak's Certifications
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ITIL V3 Foundations
- Office of Government Commerce (OGC)
- November 2008
Brian Sedlak's Education
Rutgers, The State University of New Jersey-Newark
MBA, Finance, MIS
1998 – 2000
Activities and Societies: Included International Studies at ESCEM - Ecole de management in Tours, France
Seton Hall University
BS, Accounting
1992 – 1997
Activities and Societies: Beta Alpha Psi (Accounting Honors Fraternity) Fundraising Chairman for Beta Alpha Psi
Brian Sedlak's Additional Information
- Groups and Associations:
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- Honors and Awards:
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•Awarded the Peter Clancy Memorial Scholarship by the Tax Collectors and Treasurers Association of NJ - 1999
•Awarded the Binstead Memorial Scholarship - 1995
Contact Brian for:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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