
IT Consultant at Ebenezer Christian Children's Home
Hickory/Lenoir, North Carolina Area

IT Consultant at Ebenezer Christian Children's Home
Hickory/Lenoir, North Carolina Area
In 1999, leveraging my experience in radio, my love of technology and employing my creativity I created an internet radio program which could be streamed remotely or downloaded as a digital audio file. With the advent of RSS feeds this flavor of social media took hold a few years later and became what we now know as podcasting.
Process improvement, web design, audio/video production, hardware
(Religious Institutions industry)
May 2009 — Present (8 months)
(Retail industry)
January 1998 — Present (12 years )
Heavy-focus in multimedia content creation
· Nine years Real Media audio and video
· Five years Windows Media audio and video
· Nine years Adobe Photoshop
· Eight years Macromedia Dreamweaver (HTML, JavaScript, DHTML)
· Nine years of Microsoft FrontPage experience (HTML, JavaScript, DHTML)
· Experience with a variety of audio and video editing technologies both
analog and digital; Produced/developed and directed weekly Internet-based radio program
(podcast) from 1999 2003. A cited pioneer of the podcasting medium, created
one of (if not) the earliest non-commercial Internet-based radio programs.
Managed up to nine
(Retail industry)
January 1998 — Present (12 years )
Dramatically cut company cost by creating position of Webmaster and System
Administrator, in-sourcing technology development, graphic design, system
administration and website development from several outside vendors.
Handled technical writing and managed online content including real-time
streaming audio through third-party vendor Warp Radio and internally managed
podcasts.
Managed all business-critical technologies including (but not limited to) the RDS
Phantom Digital Automation System and the Microsoft Windows Networking
environment. Developed and employed a business continuity strategy ensuring
minimal data loss and system downtime in the event of disaster.
Produced audio content using analog, digital and PC-based editing technologies.
(Retail industry)
October 2006 — May 2009 (2 years 8 months)
Supported the Lowe's Product Service Platform (PSA, ISSG and Vendor Direct)
through the dissemination of information by means of the PSA Resource Site and
LSM. Managed these technologies by dealing directly with the business partners
(VSM Planning and Delivery, PSAs, ISSGs and Vendor Directs), with Store
Communications and with Lowe's SDG to ensure effective communication that
meets Lowe's Communications and Technology Standards.
Using MS Access and Infopath Designed, developed and implemented the
Display Database to assist the Store Environment Team (SET) and Display
Procurement in the Spec-Handoff process. Evaluated SET's processes and
practices, made recommendations and worked directly with the users to build,
troubleshoot and streamline the database to suit their needs. Dealt with them on
an ad-hoc basis to implement updates into the system. Built a rapport and trust
with the team by fostering an approachable attitude coupled with a
demonstrated passion for improving their process and easing their pain points.
Worked with all groups within Store Planning and Environment in the
implementation of Issue Management. Dealt with users on a one-on-one basis as
well as in a classroom environment.
Supported the VSM Technology platform with the development of training
documentation.
Showed a constant willingness to learn new technologies and an eagerness for
taking on new projects, volunteering when new projects present were presented.
Demonstrated a broad yet robust skill set which lends itself to a variety of
projects and responsibilities.
(Retail industry)
February 2005 — October 2006 (1 year 9 months)
Managed the Lowe's Installed Sales Survey Program, maintaining a relationship
with the customer (the Lowe's Installed Sales team) and technology partners
(Intel Engineering, Lowe's Telecomm), meeting reporting needs (using Crystal
Reports and MS Excel) as well as directly managing a team of up to thirty-one
employees.
Honed existing leadership skills. Provided motivational and inspirational
leadership to direct reports. Scored an Overall Grand Mean of 4.43 (out of 5.00)
in Employee Satisfaction according to the 2005 Gallup Survey. Led the Contact
Center in all metrics including (but not limited to) Employee Engagement and
Overall Employee Satisfaction. Outperformed Lowe's Organization as a whole in
all metrics.
A.S. , Math , 1997 — 2000