Director of Service Delivery Lifecycle at Philips Healthcare Enterprise Imaging Informatics
San Francisco Bay Area
Director of Service Delivery Lifecycle at Philips Healthcare Enterprise Imaging Informatics
San Francisco Bay Area
I am a senior management leader with extensive entrepreneurial experience with technical, management, and leadership skills, and an ability to resolve complex technical issues to achieve timely release and market success of innovative high-technology products.
I have proven product development professional with the ability to produce high quality, functional solutions that exceed customer expectations by fulfilling intended as well as stated requirements. In-depth experience with all aspects of product life cycle from concept to launch and beyond; drives superior execution from engineering, manufacturing, sales, and marketing functions to ensure viability, timeliness, profitability, and compliance with international and federal guidelines. Has successfully orchestrated start ups, spin offs, alliances, and outsourcing.
"A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects." -- Robert A. Heinlein
Product Development, Program Management, Marketing Requirements and Functional Requirements Generation, Risk Assessment, Design Management, Project Management, Strategic Planning, Market Development, Investor Relations, Quality Assurance
(Public Company; PHG; Consumer Electronics industry)
March 2008 — Present (1 year 5 months)
Within the Global Customer Operations department, my team is responsible for understanding the product lifecycle from launch to retirement or refresh, and implementing processes, along with the tools to automate those proceeses, to manage the product lifecycle while improving the customer experience and reducing operational costs.
(Privately Held; 1-10 employees; Medical Devices industry)
January 2002 — Present (7 years 7 months)
Co-founded subsidiary start-up to focus on a newly patented heart pump technology. Wrote the business plan, developed budgets and forecasts, performed market analysis, secured one patent with four pending.
• Determine product roadmap, priorities, and schedule of product releases.
• Ensure integration and execution of development projects and lifecycles; develop and assure application of internal development standards and methodologies.
• Represent technology to customers, prospects, investors, and industry analysts.
(Privately Held; 11-50 employees; Medical Devices industry)
January 2000 — June 2007 (7 years 6 months)
Design and develop medical device and biotech projects, including medical device and other life science systems, diagnostic systems, custom hardware for biotechnology development, pharmaceutical processing automation solutions, and medical device consumables and disposables.
VP Operations, Program Management & Product Development
Manage, with President, overall company operations including system engineering, finance, human resources, facilities, documentation, information technology (IT) & information systems (MIS), and compliance. Allocate infrastructure resources to assure all development activities including product strategy, prototyping, design, implementation, testing, and project management are carried out to requirements.
• Coordinate hiring, training, development, teamwork, coaching, and mentoring for a flex-staff of up to 44 highly productive, top-tier software, electronic, mechanical, plastics, and systems engineers, industrial designers, scientists, and support staff.
(Privately Held; 1-10 employees; Information Technology and Services industry)
April 2000 — April 2005 (5 years 1 month)
(Privately Held; 201-500 employees; Electrical/Electronic Manufacturing industry)
July 1998 — January 2000 (1 year 7 months)
Leading high-tech manufacturer of "Intelligent Building Systems" for HVAC, security management, and digital video surveillance applications.
Manager, Technical Products Management Group
Created and staffed new Engineering Group, with a mission to inject real-world experience into product development. Managed relationships with strategic partners.
• Released two new products from a previously abandon¬ed project. Handled corporate-wide patent and trademark issues, securing significant new product brand name trademarks.
• Successfully launched “open” versions of an existing product line and a Windows/CE product, in both cases leading software development, prototype development, brochures, pricing, web presence, and technical datasheets against a very tight deadline.
(Privately Held; 1-10 employees; Telecommunications industry)
July 1996 — June 1998 (2 years)
Founder and President. Formed a company to provide OneNumber, VoiceMail, Debit Card, Automated Attendant, and related telephone and billing services. Lead four full-time employees, two part-time employees, and various contractors. Granted U.S. Trademark for “Helping People Reach People, Not Places”. Computer Telephony magazine “Star of the Industry”, November 1997.
(Privately Held; 51-200 employees; Medical Devices industry)
June 1993 — July 1996 (3 years 2 months)
Principal Software Engineer responsible for the design, development, and testing of high-reliability, real-time, distributed control system for the INDEPENDENCE 3000 IBOT, a stair-climbing wheelchair and the Segway Scooter. Share four patents issued.
• Extensive work in C and C++ developing three prototypes using i486 and 68332 CPUs
• Planned, implemented, and maintained network and software configuration management process
• Actively participated in system, safety, electrical, and mechanical design reviews
• Conducted peer reviews of other projects
(Privately Held; 11-50 employees; Electrical/Electronic Manufacturing industry)
April 1987 — June 1993 (6 years 3 months)
Principal Firmware Engineer and Chief Architect responsible for the design, development, and testing of high-reliability, real-time, distributed environmental control systems in a team environment that was deployed as a family of 7 products
• Extensive work in C and 80x86 assembly while exploring C++; networking, serial communications, protocols, interrupt handlers, device drivers, hardware/software integration, user interfaces
• Planned, implemented, and maintained network and software configuration management process
BS , Computer Science , 1983 — 1988
• Extensive programming using C, Pascal, and Modula-2 on UNIX and VAX/VMS operating systems
• Strong areas of concentration included operating systems, compilers, and computer architecture
1980 — 1987
Technology, systems engineering, product development, program management, startups, information technology, high security locks, libertarian politics, socializing.
Cato Institute, National Rifle Association (NRA), Massachusetts Medical Device Industry Council (MASSmedic), Merrimack Valley Venture Forum (MVVF), Medical Development Group (MDG), U.S. Parachute Association (USPA), Milford AREA Senior High (MASH) School
Co-inventor, patents #5,701,965, 5,971,091, 5,791,425, & 6,311,794. Co-author, patent #7,238,165. U.S. Trademarks #2,167,099 & 2,630,346. Computer Telephony "Star of the Industry", Nov. 1997.