Brian Dolan

Current

Application Specialist at NAPC

Past

Lead Support Technician / Mac System Administrator at Capps Digital
Mac Specialist / Sales Associate at Apple Computer
Technical Support Representative Level II at Frankel & Co

Motion Graphics Artist, Editor at Tableau Studio
Motion Graphics Artist, Asst. Editor at NuWorld Editorial

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2 more...

Education

Full Sail Real World Education
St. Johns River Community College St
2005 WWDC

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Recommended

9 people have recommended Brian

Connections

236 connections

Industry

Information Technology and Services

Websites

Brian Dolan’s Summary

To find a challenging position where I can utilize my technical and people skills to help enrich the lives of others through technology.

Presenter: DAM Out of the Box - Building Turnkey Brand Management Solutions @ Henry Stewart Conference - NY, June 6th 2007

Brian Dolan’s Specialties:

animation, apple, asset management, audio, client/server, computer hardware, computer skills, customer relations, direct mail, editing, graphical user interface, help desk support, laptop computers, macintosh, macintosh os, microsoft windows, multimedia, networking, operating systems, pre - press production, problem solving, recording, red hat linux, sales, sound, system administration, technical support, television, video, video production, web site production

Brian Dolan’s Experience

Application Specialist

NAPC

(Privately Held; Computer Software industry)

June 2006 — Present (3 years 7 months)

• Responsible for pre and post sales technical work with Xinet’s Digital Asset Management software suite as well as plug-in products that enhance the core offering. My day to day involves doing in depth demonstrations of software packages including but not limited to Xinet, Dalim Dialogue, and the NAPC plug-ins. I also work very closely with our sales staff to ensure the proper message is conveyed to the prospective client on how best to utilize and deploy the tool sets we work with. After the sales process, I work very closely with our deployment team to ensure the new system is properly installed, configured and running at the customer’s site. This includes working with Mac OS X client and server, Red Hat Server, and occasionally Windows. Once installed, I work with the client to help train the administrators of the system as well as train the “trainers” so the company can be as self-sufficient as possible. Continued support, whether it be engineering, hardware, software or workflow related, is also part of my day to day. Aside from the technical aspect of the position, I am a customer service representative of sorts. I help build and maintain strong relationships with everyone from the technicians to the C-level members of a company by speaking “geek” when needed and translating that into plain English for those that do not speak “geek”. I’ve been appointed as the ombudsman for several of our key national and international clients, which allows me to build and maintain positive working relationships as well as strengthen NAPC’s position as an industry leader.
Lead Support Technician / Mac System Administrator

Capps Digital

(Public Company; 51-200 employees; Marketing and Advertising industry)

April 2001 — July 2006 (5 years 4 months)

• Responsible for leading the desktop support group, maintenance & deployment of Mac workstations, technical equipment & software, and problem solving for all support issues large & small in a large pre-press studio. Primary duties included but are not limited to: Mac desktop and application support, OS X server setup and maintenance, NetBoot/NetRestore setup and maintenance, Directory Service/Network home directory setup and maintenance, creation of custom “images” for deployment on desktop & laptop computers, and software/license maintenance. I provided technology recommendations & solutions, maintained & developed solid relationships with clients, maintained technical knowledge by keeping current with industry developments, news & trends, along with leading a support group of 3 technicians on a daily basis.
Mac Specialist / Sales Associate

Apple Computer

(Information Technology and Services industry)

June 2003 — September 2003 (4 months)

Educated and assisted customers with Apple Computer hardware and software purchases along with basic hardware upgrades on new computer purchases.
Technical Support Representative Level II

Frankel & Co

(Information Technology and Services industry)

January 1999 — January 2001 (2 years 1 month)

Provided support to users of the company’s web sites, which included phone support and live online chat support for Macs and PCs. I also helped maintain the support group’s computers. Along with technical support, I coordinated the printing and distribution of direct mail pieces and other promotional material for clients.
Motion Graphics Artist, Editor

Tableau Studio

(Information Technology and Services industry)

January 1996 — January 1999 (3 years 1 month)

Edited videos, created and animated titles and maintained four Macs and its network.
Motion Graphics Artist, Asst. Editor

NuWorld Editorial

(Information Technology and Services industry)

January 1997 — January 1998 (1 year 1 month)

Created and animated titles and graphics for regional and national TV commercials. I also assisted the editors in all aspects of post-production including digitizing video & audio media, creating initial cuts for commercials and client relations. Along with graphics and editing, I helped maintain nine Macs and provided internal support on various applications and equipment for the company.

Brian Dolan’s Education

Full Sail Real World Education

Digital Media Specialized Associate Degree , Digital Media , 1996 — 1997

Courses included the fundamental building blocks of multimedia and computer knowledge with classes in computer maintenance, music & sound recording, animation and video production.
St. Johns River Community College St

General 1993 — 1995

Courses included general classes to meet the requirements of the AA degree.
2005 WWDC