
System Administrator | Mac Specialist
Greater Detroit Area

System Administrator | Mac Specialist
Greater Detroit Area
Well-versed in systems management and support, I aim to assist people in acquiring, maintaining, and productively using their computer systems. I aim to not just solve an immediate problem, but also strive to educate my users as to how [and why] things work they way they do - and how to fix them when they don't.
Macintosh [Mac OS X and Mac OS X Server] technical support and training. LAN/WAN networking. Wired and wireless home networking [LANs]. One-on-one/one-to-group computer training.
(Non-Profit; 11-50 employees; Museums and Institutions industry)
2000 — Present (8 years)
Advise and manage all matters that deal with technology, networking, and computing. Plan, budget, purchase, install, maintain, and repair a network of over 50 Macintosh workstations and servers. Provide on-call support and technical training for all staff as needed. Supervise an IT staff providing helpdesk services to our users. Assist with University cross-departmental Macintosh system planning and deployment. Assist to plan technical needs for upcoming $35M museum renovation and expansion.
(Sole Proprietorship; 1-10 employees; Information Technology and Services industry)
1998 — Present (10 years)
Entrepreneurial business focused on solving technology needs for at-home and small business clients. Services include Mac OS support [onsite and remote], home network planning, installation and maintenance, digital audio/video/multimedia/gadgetry consulting, and small-scale personal/business website development. Additional expertise in end user instruction and training.
(Public Company; AAPL; Computer Hardware industry)
July 2007 — January 2008 (7 months)
As a Mac Specialist at the Apple Store, I did my best to ensure that customers received everything they needed and wanted—from hardware to software and even one-on-one training]—and made sure their experience at the store was the best that it could be.
(Public Company; 10,001 or more employees; WCOM; Information Technology and Services industry)
1998 — 2000 (2 years)
Worked as first/second level customer contact and technical support at an international call center for wide-area network services provided by Worldcom. Troubleshot data circuits ranging from 56k to DS3 data speeds. Served as a backup manager, a trainer/mentor to incoming hires, and took on additional project work dealing with electronic documentation. Was hired in as an employee of ANS Communications, which was acquired by Worldcom.
BA, Telecommunication - Digital Arts, 1990 — 1994
Completed a program based on traditional analog audio and video production. Self-crafted academic minor options geared toward the then-infant field of web development and Internet multimedia technology. While schooling, worked at WKAR TV-23 [public broadcasting for mid-Michigan] to gain professional work experience.
new technology, learning, mobile technology, gadgets, open standards, open source, DIY, do-it-yourself, personal productivity, blogs, blogging, Macintosh, Mac OS X, photography, graphic design, industrial design, typography, geeks, nerds, computers, video games, XBOX 360, architecture, history, F. & A.M., volunteering, community service, indie culture, digital activism, independent media, independent music, independent film, art, artists, public access, homebrewing, brewing, beer, zymurgy, coffee roasting, pugs, Boston Terriers, animal rescue, :.
F. & A.M., A2B3