
System Administrator | Technology Consultant
Greater Detroit Area

System Administrator | Technology Consultant
Greater Detroit Area
Well-versed in systems management and support, I aim to assist people in acquiring, maintaining, and productively using their computer systems. I aim to not just solve an immediate problem, but also strive to educate my users as to how [and why] things work they way they do - and how to fix them when they don't.
Macintosh [Mac OS X and Mac OS X Server] technical support and training. LAN/WAN networking. Wired and wireless home networking [LANs]. One-on-one/one-to-group computer training.
(Public Company; AAPL; Computer Hardware industry)
July 2007 — Present (2 years 1 month)
As a Specialist at Apple Retail, I do my best to ensure that customers receive everything they need and want—from hardware to software to one-on-one training—and help to create transformational experiences.
(Educational Institution; Higher Education industry)
2000 — Present (9 years)
Advise and manage all matters dealing with technology, networking and computing. Plan, budget, purchase, install, maintain and repair a network of over 60 workstations and servers at multiple sites. Provide on-call support and tech training for all staff. Assist with University cross-departmental system planning and deployment. Planned & executed all technology needs for $42M museum expansion completed in March 2009.
(Information Technology and Services industry)
1998 — Present (11 years)
Entrepreneurial business focused on solving technology needs for at-home and small business clients. Services include computing support [onsite and remote], home network planning, installation and maintenance, digital audio/video/multimedia/gadgetry consulting, and small-scale personal/business website development. Additional expertise in end user instruction and training. Focus on teaching users to solve problems.
(Public Company; 10,001 or more employees; WCOM; Information Technology and Services industry)
1998 — 2000 (2 years)
Worked as first/second level customer contact and technical support at an international call center for wide-area network services provided by Worldcom. Troubleshot data circuits ranging from 56k to DS3 data speeds. Served as a backup manager, a trainer/mentor to incoming hires, and took on additional project work dealing with electronic documentation. Was hired in as an employee of ANS Communications, which was acquired by Worldcom.
BA , Telecommunication - Digital Arts , 1990 — 1994
Completed a program based on traditional analog audio and video production. Self-crafted academic minor options geared toward the then-infant field of web development and Internet multimedia technology. While schooling, worked at WKAR TV-23 [public broadcasting for mid-Michigan] to gain professional work experience.
new technology, learning, mobile technology, gadgets, open standards, open source, DIY, do-it-yourself, personal productivity, blogs, blogging, Macintosh, Mac OS X, photography, graphic design, industrial design, typography, geeks, nerds, computers, video games, Playstation 3, architecture, history, F. & A.M., volunteering, community service, indie culture, digital activism, independent media, independent music, independent film, art, artists, public access, homebrewing, brewing, beer, zymurgy, coffee roasting, pugs, Boston Terriers, animal rescue, :.