Brian Bickersmith (Smith)

Current

• Technical Business Specialist at Bank of America Corporation

Past

• Customer Services at LaBelle Management
• Programmer/Analyst at Eden Communications
• Help Desk Support at Technology Service Center, Hartwick College, Oneonta, NY

see less...

Education

• Hartwick College

Connections

43 connections

Industry

Information Technology and Services

Websites

• My Website
• Twitter
• The Book

Brian Bickersmith (Smith)’s Summary

I'm Awesome

Brian Bickersmith (Smith)’s Specialties:

Thinking, Organizing, Memory

Brian Bickersmith (Smith)’s Experience

• Technical Business Specialist

  Bank of America Corporation

  (Public Company; BAC; Banking industry)

  July 2007 — Present (2 years 5 months)

  TST Service Delivery / ADS Forms
  NYS State Tax Forms Review (PIT, CORP, NY, SALES) July 2007 - February 2008.
  Forms Development Team (PIT, SALES, NYC ELF & PAPER) March 2007 - present

• Customer Services

  LaBelle Management

  (Privately Held; 51-200 employees; Food & Beverages industry)

  March 2005 — May 2007 (2 years 3 months)

  * Increased team leadership and customer service skills
  * Trained new servers to maintain restaurant’s high standards of service
  * Dream Team Server November 2005, Number 1 Club 2006

• Programmer/Analyst

  Eden Communications

  (Privately Held; 11-50 employees; Information Technology and Services industry)

  July 2001 — January 2005 (3 years 7 months)

  *Software development for Web and Lotus Notes based clients (Help Desk, Project Management, CRM, Asset Management)
  *Gathered specs from clients, prepared work requests, and developed customized solutions
  *Managed several projects
  *Developed and executed test plans
  *Assisted sales team during product demonstrations and onsite customization spec meetings
  *Traveled onsite for product installations, training, and consulting work
  *Diagnosed client issues and gained strong reputation for excellent customer service
  *Trained new testers and developers
  *Outstanding Achievement Award - January 2003
  oAwarded for excellence in motivating self and others, even after hours
  oGoing above and beyond the call of duty for FAA project
  oPersistence during lengthy development process
  oPositive attitude with project and with others
  oBeing on top of the project status at all times
  oStrong attention to detail
  oSpent off hours helping R&D fix reported bugs on all modules

• Help Desk Support

  Technology Service Center, Hartwick College, Oneonta, NY

  (Educational Institution; 1001-5000 employees; Information Technology and Services industry)

  September 1997 — May 2001 (3 years 9 months)

  *Supported and trained faculty, staff, and students on existing and new technologies
  *Successfully resolved hundreds of issues in a timely manner
  *Strong reputation for excellent customer service

Brian Bickersmith (Smith)’s Education

• Hartwick College

  Bachelor of Science , Information Science , 1997 — 2001

  Pine Lake

  Activities and Societies:

  DJ at WRHO radio station

Additional Information

Brian Bickersmith (Smith)’s Websites:

• My Website
• Twitter
• The Book

Brian Bickersmith (Smith)’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch