Steve Brewer

Current

Customer Connection Manager, Systems Integration at FONA International

Past

Business Development Director at Community Christian Church
Technology Director at Community Christian Church
Application Development Catalyst at 3cms

Communications Director at Community Christian Church
Director, Business Development, Global & Major Customers at D&B
Global Customer Manager at D&B
Relationship Manager, Middle Market at D&B
International Exchange Consultant at Japan Ministry of Foreign Affairs

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Education

University of Illinois at Chicago
University of Iowa

Recommended

14 people have recommended Steve

Connections

312 connections

Industry

Food & Beverages

Websites

Steve Brewer’s Summary

Business Development executive with project management and technology expertise.
+ Proven ability to build, energize and lead high-performance, collaborative, global teams
+ Experienced in a wide variety of industries, communicating with all business levels and functions
+ Strategic systems thinker accustomed to managing explosive growth with limited resources
+ Extensive experience in cross-cultural practices and international business protocols

Steve Brewer’s Specialties:

Business Process Analysis and Consulting, Business Requirement Development for software development, Major Account Management & Sales, Project Management

Steve Brewer’s Experience

Customer Connection Manager, Systems Integration

FONA International

(Information Technology and Services industry)

June 2008 — Present (1 year 7 months)

+ Business process and systems integration focused on revenue generation and the creation of Enterprise 2.0 / Web 2.0 / CRM 2.0 functionality to develop customer intimacy.
+ Developing collaborative electronic environments (intranets and extranets, and project workspaces)
+ Developing e-communication tools and processes to support corporate communications and marketing
Business Development Director

Community Christian Church

(Non-Profit; 1-10 employees; Religious Institutions industry)

October 2005 — March 2008 (2 years 6 months)

+ Product Manager, eStore Products, responsible for the design, creation, marketing, and revenue optimization of 200+ products sold through the eStore, delivering 300% annual revenue growth.

+ Led product distribution channel expansion through partnerships, increasing revenues 8%.

+ Coordinated e-mail marketing efforts for conference promotions; increased response rates to 43%.

+ Project Manager,eCommerce platform used to distribute creative products, collect on-line donations, and manage event registrations. Directed programmers, testing, and implementation. Delivered $200K ROI.
Technology Director

Community Christian Church

(Non-Profit; 1-10 employees; Religious Institutions industry)

September 2004 — February 2008 (3 years 6 months)

+ Transformed IT into a strategic function through demonstrating ROI. Managed vendor selection, contract negotiation, and cost savings initiatives eliminating $220K per year. Increased staff productivity by 30% through web-services, laptops, VPN access, and web conferencing.

+ Directed team supporting over 400 users, (30% growth per year) and developed extranet knowledge sharing portal for 10 affiliates, saving 25K man-hours per year in creative product development.

+ Directed 8 person team continually optimizing performance of MS Exchange, LAN, WAN, VoIP telecommunications, disaster recovery, and help desk (decreased trouble tickets 65% over 3 years).

+ Optimized network through server virtualization (VMware, Linux); improved uptime by 35%
Application Development Catalyst

3cms

(Non-Profit; 1-10 employees; Computer Software industry)

March 2004 — February 2008 (4 years )

3cms is a web-based, enterprise-level software application designed for non-profits that manages information on people, groups, events, financial donations, and the workflow associated with each of these.

+ Collaborated with executive team to ensure that project requirements were aligned with and enhanced strategic business plans.

+ Led a 10 person application development team across 9 locations (spanning USA, Ukraine, and India) using .NET/C#, Ajax, web services, and XML technologies to build an enterprise software application called 3cms, used to manage information on people, groups, events, financial contributions, and interactions. Delivered annual savings of $130K through outsourced development and ASP hosting for 10 non-profits.

+ Working on building a set of web services that would integrate 3cms with public websites and eCommerce applications.
Communications Director

Community Christian Church

(Non-Profit; 1-10 employees; Religious Institutions industry)

August 2002 — February 2008 (5 years 7 months)

Directed both internal and external creative teams (20+ people) responsible for web, mass e-mail, print content, editorial, and graphics across 9 locations.

+ Led team responsible for 8 dynamic websites, e-mail marketing, brochures, editorial, and graphics to coordinate weekly communications. Increased podcast subscribers 1500%, increased website visitors 5000% in 3 years.

+ Directed the writing, editing, and graphic layout teams for weekly production of 9 newsletters.

+ Leveraged viral marketing tactics through blogs, YouTube videos, and 250,000 piece targeted mailings to increase first-time visitors 20%.

+ Managed monthly integrated mass e-mail communications process and content; increased subscribers 2200% in 2 years to over 8,000 people, increased click rates to over 39%.

+ Directed the information process flow for members, including building executive decision-making dashboards and reports, integrating collected information into marketing platforms.
Director, Business Development, Global & Major Customers

D&B

(Public Company; 10,001 or more employees; DNB; Information Technology and Services industry)

2000 — 2002 (2 years )

$2 billion global business information services company. Grew annual customer segment revenue 12% to $300 million. Responsible for business process optimization, executive information systems and reporting, sales model and job redesign, direct marketing (mail, tele- and e-mail) revenue generation campaigns, customer relationship management, coordination between field sales and product marketing organization.
+ Architected, produced performance scorecard monthly to senior business leaders and provide actionable recommendations for organizational or process change
+ Spearheaded a Q4 ’01 $1.7mm incremental revenue generation campaign targeting 100 focus accounts
+ Led a team of 5 staff consultants in drafting a high-impact new field sales job position which delivered $15 million in new growth.
+ Led 11 CRM (Siebel) Champions who facilitated the adoption of best demonstrated practices among 120 sales professionals.
Global Customer Manager

D&B

(Public Company; 1001-5000 employees; Information Services industry)

1998 — 2000 (2 years )

+ Managed a $16M annual revenue portfolio of 20 diverse global customers (Financial Services, Big 5 Consulting Firms, Manufacturing, and Energy). Directed a global team of sales professionals to execute a coordinated account plan and led subject matter experts to meet the needs of my global customer portfolio.

+ Grew revenue by 15% in 1999, 12% in 2000 (top 20% performer). Customers: Motorola, Accenture, Deutsche Bank, Zurich Insurance, ABN-AMRO, BP, et al.

+ Typical solutions sold: $3M information and services package, a $600K Oracle ERP, and SAP integration project for extended global enterprise, a $250K analytical modeling and consulting services project to a financial service company, a $400K data warehouse application and database to a Global-100 diversified manufacturing company, and a $260K CRM solution.
Relationship Manager, Middle Market

D&B

(Public Company; 1001-5000 employees; Information Services industry)

1994 — 1998 (4 years )

Managed $2 million middle-market account portfolio composed mostly of top-tier professional service firms in legal, financial and management consulting sectors. Accomplished aggressive 2-year revenue growth of 141% and 180% of new business target (top 10% performer). Also managed portfolio of Asia Pacific businesses using both English and Japanese. First in office sales for 1996, received prestigious 1995 "Leadership Conference Award".
International Exchange Consultant

Japan Ministry of Foreign Affairs

(Government Agency; 5001-10,000 employees; Government Administration industry)

1990 — 1993 (3 years )

Re-organized training and orientation programs from 5 to 3 days for 2,000 new instructors and consultants each year, saving 20% of $2 million budget. Participated in applicant recruiting, interviewing and evaluation from the Chicago-land area. Consulted with local boards of education implementing computer-based English language learning software in client-server environments. Taught communicative language instruction to Japanese teachers of English.

Steve Brewer’s Education

University of Illinois at Chicago

CBA , Business Administration , 2008 — 2009

Executive Business Administration program, LEAN process management, Strategy implementation, Marketing optimization, Financial Analysis and Accounting, Macroeconomics, with a focus on Collaborative Innovation.
University of Iowa

B.S. , Mass Communications with an Emphasis in Economics , 1985 — 1989

Activities and Societies:

Writer - The Daily Iowan, Writer's Workshop, Writer - Yearbook, Resident Assistant - Foreign Language House