Steve Brewer

Steve Brewer

Director, Customer Success at Socialtext

Location
Greater Chicago Area
Industry
Information Technology and Services

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Steve Brewer's Overview

Current
Past
  • Director, Business Development, Global & Major Customers at D&B
  • Global Customer Manager at D&B
  • Relationship Manager, Middle Market at D&B
  • International Exchange Consultant at Japan Ministry of Foreign Affairs
Education
Connections

500+ connections

Websites

Steve Brewer's Summary

Technology executive with broad functional business leadership expertise.
+ Architect for enterprise agility, innovations that drive lasting competitive advantage, and technology solutions that catalyze profitable growth
+ Proven ability to build, energize and lead high-performance, collaborative, global teams
+ Experienced in a wide variety of industries, communicating with all business levels and functions
+ Strategic systems thinker accustomed to managing explosive growth with limited resources
+ Extensive experience in cross-cultural practices and international business protocols

Specialties

Business Process Analysis and Consulting, Business Requirement Development for software development, Major Account Management & Sales, Project Management

Steve Brewer's Experience

Director, Customer Success

Socialtext

Privately Held; 11-50 employees; Computer Software industry

January 2012Present (2 years 9 months) Greater Chicago Area

+ Manage global customer implementations of Socialtext's collaborative platform and services.
+ Provide guidance to customers on strategic planning and execution of successful social software deployments.
+ Coordinate technical implementation resources
+ Assign resources to solve technical issues that arise during product deployment and integration.
+ Ensure seamless third-party integration for authentication and cross-platform information sharing.
+ Liaison between product development and customers to prioritize and storyboard feature requests.
+ Project management leadership for support, engineering, and product management teams.
+ Secure service renewals, identify and close upsell opportunties and customer reference opportunities.

Information Technology Director

FONA International

Privately Held; 201-500 employees; Food & Beverages industry

June 2008December 2011 (3 years 7 months) Geneva, IL

+ Architect for enterprise agility, innovations that drive lasting competitive advantage, and technology solutions that catalyze profitable growth
+ Business process and systems integration focused on revenue generation and the creation of Enterprise 2.0 / Web 2.0 / CRM 2.0 functionality to develop customer intimacy.
+ Developing collaborative electronic environments (intranets and extranets, and project workspaces)

Application Development Catalyst

3cms

March 2004July 2008 (4 years 5 months)

3cms is a web-based, enterprise-level software application designed for non-profits that manages information on people, groups, events, financial donations, and the workflow associated with each of these.

+ Collaborated with executive team to ensure that project requirements were aligned with and enhanced strategic business plans.

+ Led a 10 person application development team across 9 locations (spanning USA, Ukraine, and India) using .NET/C#, Ajax, web services, and XML technologies to build an enterprise software application called 3cms, used to manage information on people, groups, events, financial contributions, and interactions. Delivered annual savings of $130K through outsourced development and ASP hosting for 10 non-profits.

+ Working on building a set of web services that would integrate 3cms with public websites and eCommerce applications.

Technology and Communications Director

Community Christian Church

Nonprofit; 1-10 employees; Religious Institutions industry

August 2002April 2008 (5 years 9 months)

+ Transformed IT into a strategic tool for sustainable growth. Managed vendor selection, contract negotiation, and cost savings initiatives eliminating $220K per year.

+ Directed team supporting over 400 users, (30% growth per year) and developed extranet knowledge sharing portal for 10 affiliates, saving 25K man-hours per year in creative product development.

+ Directed 8 person team continually optimizing performance of MS Exchange, LAN, WAN, VoIP telecommunications, disaster recovery, and help desk (decreased trouble tickets 65% over 3 years).

+ Project Manager, eCommerce platform used to distribute creative products, collect on-line donations, and manage event registrations. Responsible for the design, creation, marketing, and revenue optimization of 200+ products sold through the eStore, delivering 300% annual revenue growth. Directed programmers, testing, and implementation. Delivered $200K ROI.

+ Led team responsible for 8 dynamic websites, e-mail marketing, brochures, editorial, and graphics to coordinate weekly communications. Increased podcast subscribers 1500%, increased website visitors 5000% in 3 years.

Director, Business Development, Global & Major Customers

D&B

Public Company; 5001-10,000 employees; DNB; Information Services industry

20002002 (2 years)

$2 billion global business information services company. Grew annual customer segment revenue 12% to $300 million. Responsible for business process optimization, executive information systems and reporting, sales model and job redesign, direct marketing (mail, tele- and e-mail) revenue generation campaigns, customer relationship management, coordination between field sales and product marketing organization.
+ Architected, produced performance scorecard monthly to senior business leaders and provide actionable recommendations for organizational or process change
+ Spearheaded a Q4 ’01 $1.7mm incremental revenue generation campaign targeting 100 focus accounts
+ Led a team of 5 staff consultants in drafting a high-impact new field sales job position which delivered $15 million in new growth.
+ Led 11 CRM (Siebel) Champions who facilitated the adoption of best demonstrated practices among 120 sales professionals.

Global Customer Manager

D&B

Public Company; 5001-10,000 employees; DNB; Information Services industry

19982000 (2 years)

+ Managed a $16M annual revenue portfolio of 20 diverse global customers (Financial Services, Big 5 Consulting Firms, Manufacturing, and Energy). Directed a global team of sales professionals to execute a coordinated account plan and led subject matter experts to meet the needs of my global customer portfolio.

+ Grew revenue by 15% in 1999, 12% in 2000 (top 20% performer). Customers: Motorola, Accenture, Deutsche Bank, Zurich Insurance, ABN-AMRO, BP, et al.

+ Typical solutions sold: $3M information and services package, a $600K Oracle ERP, and SAP integration project for extended global enterprise, a $250K analytical modeling and consulting services project to a financial service company, a $400K data warehouse application and database to a Global-100 diversified manufacturing company, and a $260K CRM solution.

Relationship Manager, Middle Market

D&B

Public Company; 5001-10,000 employees; DNB; Information Services industry

19941998 (4 years)

Managed $2 million middle-market account portfolio composed mostly of top-tier professional service firms in legal, financial and management consulting sectors. Accomplished aggressive 2-year revenue growth of 141% and 180% of new business target (top 10% performer). Also managed portfolio of Asia Pacific businesses using both English and Japanese. First in office sales for 1996, received prestigious 1995 "Leadership Conference Award".

International Exchange Consultant

Japan Ministry of Foreign Affairs

19901993 (3 years)

Re-organized training and orientation programs from 5 to 3 days for 2,000 new instructors and consultants each year, saving 20% of $2 million budget. Participated in applicant recruiting, interviewing and evaluation from the Chicago-land area. Consulted with local boards of education implementing computer-based English language learning software in client-server environments. Taught communicative language instruction to Japanese teachers of English.

Steve Brewer's Languages

  • Japanese

Steve Brewer's Skills & Expertise

  1. Project Portfolio Management
  2. Change Leadership
  3. Enterprise Collaboration
  4. Global Business Development
  5. IT Strategy
  6. IT Outsourcing
  7. Corporate Communications
  8. Social Media Marketing
  9. Strategic Planning
  10. Product Development
  11. Product Management
  12. Account Management
  13. Business Analysis
  14. Integration
  15. Software Development
  16. Business Strategy
  17. Team Building
  18. Customer Relations
  19. Team Leadership
  20. Change Management
  21. Process Improvement
  22. Vendor Management
  23. Program Management
  24. Business Intelligence
  25. SaaS
  26. Problem Solving
  27. Strategy Development
  28. New Business Development
  29. ERP
  30. Start-ups
  31. Social Media
  32. Customer Service
  33. Strategy
  34. Leadership
  35. Cloud Computing
  36. E-commerce
  37. Cross-functional Team Leadership
  38. Business Development
  39. Training
  40. Management Consulting
  41. Project Management
  42. Management

View All (42) Skills View Fewer Skills

Steve Brewer's Education

University of Wisconsin-Madison

Certificate, Business-IT Alignment

20102010

IT/Business Alignment course

University of Illinois at Chicago

CBA, Business Administration

20082009

Executive Business Administration program, LEAN process management, Strategy implementation, Marketing optimization, Financial Analysis and Accounting, Macroeconomics, with a focus on Collaborative Innovation.

University of Iowa

B.S., Mass Communications with an Emphasis in Economics

19851989

Activities and Societies: Writer - The Daily Iowan, Writer's Workshop, Writer - Yearbook, Resident Assistant - Foreign Language House

Steve Brewer's Additional Information

Websites:
Interests:

Running, coaching youth football, software application development for non-profits

Groups and Associations:

Valley Industrial Association, 3cms

Honors and Awards:

CIO100 Award for deployment of Collaborative Intranet, 2010, http://www.cio.com/cio100/detail/2034

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