Director of Support at Viviant Solutions (Platinum Partner of Intranet DASHBOARD)
Dallas/Fort Worth Area
Director of Support at Viviant Solutions (Platinum Partner of Intranet DASHBOARD)
Dallas/Fort Worth Area
Years of supervisory experience with a unique blend of knowledge including business and project management, service, sales and financial planning. Proficiency in team management and training. Adept at conveying even the most technical and complex information to employees and clients at all levels.
Able to tackle any type of task, whether it is researching a new idea, managing a project, training someone or performing competitive analysis. Able to learn a new field or task extremely quickly. Capable of helping to lead your company in new directions immediately.
(Information Technology and Services industry)
October 2007 — Present (2 years 2 months)
Support and train iD's clients on the expanding product line while delivering outstanding customer satisfaction. Administrator for Salesforce.com. Modify and assist in design and implementation of demonstration site.
(Public Company; 10,001 or more employees; URI; Construction industry)
May 2007 — September 2007 (5 months)
Responsible for inside sales at the branch and a leading role in implementing the branch’s business plan.
Responsible for:
• Establishing new rental and sales accounts by providing exceptional customer service to call-in and walk-in customers
• Processing rental quotations, reservations, contracts, and invoices in compliance with company policies
• Maintaining a sufficiently stocked, presentable, and clean showroom
• Ensuring customer satisfaction with all inside and outside branch staff
• Assist in training new sales coordinators
• Coordinate and track daily equipment pick-ups and returns with the branch dispatcher
• Providing superior customer assistance whenever necessary
(Privately Held; 11-50 employees; Information Technology and Services industry)
June 2006 — April 2007 (11 months)
Responsible for supporting current and new product success in the market by gathering and analyzing product requirements, competitive analyses, and customer feedback. Author of Thru's release notes, product documentation, user guides, and product demos. Webmaster. CRM administrator (Salesforce). Main customer relationships: Johnson & Johnson, Sanofi-Aventis, Sage Software, HKS, Frito-Lay, US Census Bureau, ACS, Burlington Northern Santa Fe Railway (BNSF), Verizon, Serv Corp, McGraw-Hill, Visual Media, Inner Wireless, Ericsson and Marconi. Main partnerships: CPA Global, Microsoft Office Live, ServCorp, VHA Southwest and VHA Georgia.
(Privately Held; 11-50 employees; Information Technology and Services industry)
April 2004 — June 2006 (2 years 3 months)
Support and train Thru.'s clients on the expanding product line while delivering customer satisfaction. Administrator for Salesforce.com. Modify and assist in design and implementation of Website. Assisting in rebranding of company materials and website from Rumble Group to Thru. Main customer relationships: Johnson & Johnson, Sanofi-Aventis, Sage Software, HKS, Frito-Lay, US Census Bureau, ACS, Burlington Northern Santa Fe Railway (BNSF), Verizon, Serv Corp, Visual Media, Inner Wireless, Ericsson and Marconi.
(Public Company; 10,001 or more employees; URI; Consumer Services industry)
May 2003 — April 2004 (1 year )
Responsible for a variety of branch operational functions, including counter sales and customer relations, showroom displays and equipment presentation, and inside sales of rentals and merchandise. As a Sales Coordinator, my primary objective was to proactively increase equipment rental and sales revenue for the branch, through servicing rental orders, advising the Branch Manager of rental needs and providing quality customer service thus increasing branch profitability.
(Privately Held; 51-200 employees; Computer Software industry)
August 2002 — March 2003 (8 months)
Responsible for increasing revenue via demonstrating the capabilities of the software to "forecast" the Stock (WizeTrade), Option (Options Made Easy) and Forex (4X Made Easy) markets to leads created from infomercials. Utilizing phone, email and online meetings provided the means. Also hosted a web show for the Forex market.
(Public Company; 10,001 or more employees; Financial Services industry)
October 2000 — August 2002 (1 year 11 months)
Develop and implement a new and veteran financial advisor training program in the areas of finance, salesmanship and business principles. Streamline recruiting process and improve the quality of recruits. Provide accountability for the advisors in the firm. Use my expertise in investment strategies, securities, insurance, pension plans, real estate and taxes to develop financial plans for individuals and businesses. Previously called Minnesota Life.
(Public Company; 10,001 or more employees; AXP; Financial Services industry)
June 1999 — October 2000 (1 year 5 months)
Used my expertise in investment strategies, securities, insurance, pension plans, real estate and taxes to develop financial plans for individuals and businesses.
(Public Company; 10,001 or more employees; Consumer Services industry)
June 1991 — June 1999 (8 years 1 month)
Responsible for training and managing 20 people in the Rental and Sales divisions. Assisted in transitioning the Rental and Sales divisions of 3 locations during and after the purchase of Acme Rental by Nationsrent. Budgeted and purchased $10 million of equipment and supplies for three locations annually. Managed Accounts Payables, Accounts Receivables and P&L responsibilities.
(Sole Proprietorship; Myself Only; Consumer Services industry)
June 1996 — December 1998 (2 years 7 months)
Owned and Operated a Full Service Speed Shop for automotives, focusing on Ford vehicles. Designed, built and installed superchargers, turbos, NOS, engines and tuned vehicles with computer chips on an in-house Dynojet chassis dynamometer. Main customer/partner relationships: Vortech, Paxton, Kenne Bell, NOS, DynoJet, MAC, Ford, Roush Industries, Roush Racing.
- Designed and built the Fastest Ford Lightning Pickup in the country (1998)
- Designed and built the Fastest AOD* Kenne Bell SC** Mustang in the country (1997)
* AOD - Automatic OverDrive transmission
** SC - Supercharged
Stocks, Bonds, Mutual Funds August 1999 — August 2002
Received Certifications for:
Series 7
Series 63
Series 65
Life, Accident, Health and HMO Insurance in TX and MI
Pre-Dental / Biology January 1994 — October 1995
General Studies in Biology and Business
Pre-Dental / Biology August 1992 — January 1994
General Studies in Biology and Business
Web 2.0, Racing, Cars, Technology, Personal Development, Golfing, Boating, Inventing, Networking, Education, Reading, Blogging, Gadgets, Food, Movies, Wine, Entertainment, Google, Dallas Cowboys, Detroit Red Wings, Ferrari, Daytrading, Forex, In-Sync Exotic Cat Rescue
Economic Club of Detroit-past, Porsche Club of America-past, North Dallas Chamber of Commerce-past, Plano Chamber of Commerce-current
Michigan Competitive Scholarship Award, Who's Who Among American High School Students