Brandon Duke

Current

• Business Analyst at Commerce Bank

Past

• Sr. Systems Specialist at Commerce Bank
• Systems Specialist at Commerce Bank
• Senior Speciality Rep at Commerce Bank

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Education

• Truman State University
• Fort Zumwalt South

Connections

40 connections

Industry

Banking

Websites

• My Company

Brandon Duke’s Summary

I have received a Business Administration in Finance degree, which, paired with my ongoing work-related experience, has prepared me for success in a position that would demand a high level of attention to detail and analysis. My ability to plan, provide thorough and accurate information, as well as my resourcefulness, will prove to be qualities that will benefit any organization. My dedication to my peers, work ethic, and desire to be part of a successful team has led to being recognized as an integral part of my current group. I am proficient with MS Office, especially Excel, and quick to learn new systems, programs, and skills. Each of these behaviors and skills will be employed in an effort to assist the organization in achieving its goals.

Brandon Duke’s Specialties:

attention to detail and data analysis, ability to prioritize and handle multiple ongoing tasks and projects, forecasting

Brandon Duke’s Experience

• Business Analyst

  Commerce Bank

  (Public Company; 5001-10,000 employees; cbsh; Banking industry)

  May 2008 — Present (1 year 3 months)

  Online Banking

• Sr. Systems Specialist

  Commerce Bank

  (Public Company; 1001-5000 employees; CBSH; Banking industry)

  April 2005 — May 2008 (3 years 2 months)

  This position functions as the lead for the Workforce Management team. The primary responsibilities include but are not limited to:
  • Forming and presenting an analysis on data relating to proficiency and effectiveness of the Contact Center by means of scorecards, spreadsheet solutions, and white papers
  • Project Team Lead for IVR upgrades and desktop support
  • SME for WFM utilities such as Verint Blue Pumpkin, Verint MerCom, Avaya CMS Package, and reader boards.
  • Scheduler backup assisting in developing day-to-day work schedules and shift activity assignments for over 120 employees.

• Systems Specialist

  Commerce Bank

  (Public Company; 5001-10,000 employees; cbsh; Banking industry)

  April 2005 — April 2007 (2 years 1 month)

  Responsible for the collection of data relating to proficiency and effectiveness of the Contact Center

• Senior Speciality Rep

  Commerce Bank

  (Public Company; 1001-5000 employees; cbsh; Banking industry)

  March 2004 — April 2005 (1 year 2 months)

Brandon Duke’s Education

• Truman State University

  Bachelors of Science in Business Administration , Finance , 1999 — 2003

  Activities and Societies:

  Professional Business Fraternity Alpha Kappa Psi

• Fort Zumwalt South

  1996 — 1999

Additional Information

Brandon Duke’s Websites:

• My Company

Brandon Duke’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch