
Experienced IT professional and ISS student
Green Bay, Wisconsin Area

Experienced IT professional and ISS student
Green Bay, Wisconsin Area
I have 6+ years of experience in the areas of PC repair and desktop support. I have an Associates degree in Computer Network Systems. I also have Comptia A+, MCP and MCDST certifications. I am currently pursuing a Bachelors degree in Information Systems Security.
I am looking to obtain a position as a desktop support technician, network administrator or an IT Security technician.
A future goal is to start an IT consulting business that focuses on providing a full range of IT services including network, PC and server support; network adminstration, design and configuration; and IT security.
Windows, Server, Exchange, Novell, Linux, Desktops, laptops, wireless routers, switches, routers, scanners, PDA’s, printers, flash drives, Antivirus (Symantec, Kaspersky, McAfee,Trend), Outlook, Lotus Notes, Microsoft Office, Visio, Project, Virtual PC, Citrix Metaframe, Oracle, Lavasoft Ad-Aware, LogMeIn, Remote Desktop, Syteline ERP, Active Directory, Broadband, Client/Server, DHCP, DNS, DSL, Domains, Ethernet, Group Policy, TCP/IP, VPN, Workgroups, needs assessment, technical documentation
(Privately Held; Information Technology and Services industry)
June 2009 — Present (6 months)
(Privately Held; Information Technology and Services industry)
June 2009 — Present (6 months)
(Information Technology and Services industry)
May 2009 — Present (7 months)
As an independent field service engineer I have had to install maintenance kits, replace internal printer parts, and set up new equipment. I also re-image computers, upgrade servers and troubleshoot issues that arise with printers, desktops, laptops and servers.
(Information Technology and Services industry)
August 2008 — Present (1 year 4 months)
As an independent field technician I diagnose & resolve hardware, network connectivity and software issues that arise with desktops, laptops, printers and servers; network connectivity; and laser printers. I also set up new desktop equipment and video conferencing equipment; and install maintenance kits as needed.
(Public Company; Staffing and Recruiting industry)
July 2008 — July 2008 (1 month)
This was a short-term project in Menasha,WI where I assisted with the completion of a network migration from a Novell to Active Directory environment. I was responsible for ensuring that user profile and data information was backed up and restored properly. I also configured users Lotus Notes accounts and added network printers following completion of the migration.
(Consumer Goods industry)
May 2008 — June 2008 (2 months)
In this position I was responsible for maintaining all computer system network resources. This included performing daily backups and troubleshooting of issues that arose concerning hardware, software and the network. Responsiblities also included learning details about Syteline ERP so that I could address any issues that arose and creating policy documentation.
(Maritime industry)
May 2005 — January 2008 (2 years 9 months)
This was a contracted position at Mercury Marine providing 1st and 2nd level support while building and configuring user computers to company specifications. In addition I helped determine user PC requirements; installed and configured various software; trained users on hardware and software features; assisted with asset management; reviewed and created documents pertaining to installation and troubleshooting procedures; and performed password resets.
(Privately Held; Information Technology and Services industry)
May 2006 — May 2006 (1 month)
This position involved assisting with a short-term project in Eastern WI that involved setting up new computer equipment.
(Information Technology and Services industry)
March 2005 — May 2005 (3 months)
This position was part of a short-term project at Kohl's HQ assisting with the upgrading of individual retail store servers remotely. This was completed using PC Anywhere and Remote Desktop. RemoteWare and custom bactch scripts were utilized to excecute data backups and restorations while server updates were verified using NetCool. All issues that arose and the corresponding resolution were documented.
(Privately Held; Information Technology and Services industry)
February 2005 — May 2005 (4 months)
This was a contract position with Unisys. At first it involved traveling throughout Eastern WI performing onsite hardware replacements of FRU parts in Dell computers. It resulted in being assigned to provide on-site support at Plexus in Neenah, WI. Responsibilities included configuring of Windows XP/2000 on company computers; installing software and resolving hardware, software and network connectivity issues that arose.
(Information Technology and Services industry)
April 2005 — April 2005 (1 month)
This was a short-term project at Target where I upgraded store kiosks to Windows XP.
(Information Technology and Services industry)
January 2003 — January 2003 (1 month)
This was a short-term project at the Reserve Center in Green Bay, WI where I assisted with a network migration from a Novell to Windows environment.
(Public Company; ESI; Education Management industry)
June 2002 — December 2002 (7 months)
This position was responsible for assisting with the adminstration of the Windows-based student network that consisted of 3 servers and 90+ workstations. Duties also included installation of data drops and network cabling, backing up of servers and resolution of hardware, software and network connectivity issues.
Bachelor , Information System Security , 2008 — 2010 (expected)
Associate , Computer Network Systems , 2000 — 2002
professional networking, Microsoft operating systems, network security, PC troubleshooting, network administration, desktop support, biometrics, information systems security
AITP