at AusAID
Canberra Area, Australia
at AusAID
Canberra Area, Australia
I have over 20 years experience in knowledge management, information and records management, and research and analysis.
I have worked in government, not-for-profit, and commercial sectors. I therefore have a range of workplace experiences to bring to different organisational contexts.
My key strengths are in leading and implementing knowledge management and information management solutions for organisational effectiveness. I have considerable management experience in leading teams and in managing staff, particularly knowledge workers. Some of the tools and processes I have initiated and managed include information audits, business ethnography, intranet design and web portals, communities of practice, learning logs, and web 2.0 applications. I have also managed traditional library and records management functions.
I am strategic and practical in analysing and determining an organisation's information and document needs, assessing organisational capabilities and constraints, and in delivering appropriate solutions. I am also experienced in web and content management, internal communications, and learning and development.
In recent times, I have also worked with educational outreach and developed learning activities for school and community education.
My goal is to ensure that organisations maximise their human, intellectual, and social capital to achieve quality and sustainable organisational performance.
Information management, knowledge management, content management, education, records management, staff management, research and analysis, communities of practice, internal communications, web 2.0, and building people networks.
(Government Agency; International Affairs industry)
February 2009 — Present (10 months)
I manage a team of professionals providing a knowledge and information service to AusAID staff in Australia and overseas. I am also responsible for the facilitation and co-ordination of the thematic networks within AusAID and I administer the thematic services intranet and Sharepoint sites.
(Non-Profit Organization Management industry)
May 2008 — February 2009 (10 months)
Contract job: I managed a team of professionals delivering a range of information and knowledge services, community education, research and analysis, graphic design, and strategic analysis. I developed strategic initiatives for community education and web communication, document and records management, and an organisational knowledge management assessment.
I worked closely with key stakeholders that included the Executive, Programs Teams, Web and Content Management, Public Affairs, and Marketing & Fundraising. I also networked with relevant external agencies on joint initiatives and knowledge sharing.
(Partnership; Management Consulting industry)
October 2007 — April 2008 (7 months)
I was the country manager for knowledge management in the Deloitte Consulting Division. I managed several designated knowledge management champions, managed the Knowledge Exchange database, provided training and support, and was the content administrator for the local intranet. I initiated an after-action-review project with senior management. Member of the National KM team, the Asia-Pacific-Japan KM team, and Deloitte Collaboration Project.
(Information Services industry)
August 2007 — April 2008 (9 months)
Contract job: I provided specialist research, policy advice and information to federal government parliamentarians and their staff, Parliamentary Committees, and other related Parliamentary offices and staff. The position was a nine month contract. Staff representative on the Departmental Microsoft 2007 Project. Subject co-ordinator for Parliamentary Library wiki project.
(Privately Held; 10,001 or more employees; Banking industry)
November 2000 — June 2007 (6 years 8 months)
Created and managed the Rabobank Australia and New Zealand information service within a knowledge management framework. Initiated, designed and implemented a number of KM projects including information audits, workflow analysis, communities of practice, intranet portals, learning logs and knowledge reviews. Worked with Filenet records management system. Undertook commodity and industry research and analysis, commodity report writing, and produced web-based news communication ("Tombstone" and "My FAR"). Organised and facilitated internal seminars, provided training and inductions, event managed visiting expert tours to NSW and Queensland, and initiated meetings between Sydney and non-metropolitan staff.
Member of Rabobank Team of the Year (2001) and (2002).
Completed Rabobank "Leadership and Management for High Performance" course in 2006-07.
Leader of Rabobank Global food and agri information services team.
(Information Services industry)
November 1995 — October 2000 (5 years )
Provided research, policy advice and information to politicians and their staff in the fields of economics, finance, industry policy, transport, agriculture, rural and regional development. Formed the first inter-subject collaboration group to share knowledge and experiences to improve client outcomes. Represented the organisation at the Federal Libraries Information Network. Staff representative for the Departmental employment conditions agreement.
(Investment Banking industry)
January 1994 — November 1995 (1 year 11 months)
Managed library and information service delivering research to internal stakeholders (corporate finance, M&A, equities, credit, and administration departments). Provided current industry and company information via internal newsletter and SDI. Member of the Banking Industry Group and Libraries in Financial Enterprises Group.
(Investment Banking industry)
January 1989 — January 1994 (5 years 1 month)
Provided information and research service to internal stakeholders (corporate finance, structured finance, M&A, corporate credit, investment management, funds management, equities, and administration departments). Worked with records management team on joint initiatives. Member of the Banking Information Group and Libraries in Financial Enterprises Group.
MA , Master of Knowledge Management , 2007 — 2009
Awarded Dean's Award for Excellence
Graduate Certificate , Marketing & Communications , 2008 — 2008
I hope to undertake additional studies here to complete the Masters course.
Graduate Diploma , Vocational education and training , 2002 — 2005
Awarded Certificate IV in Workplace Training
Masters , Economic geography , 1991 — 1995
Awarded Masters with Merit
Web 2.0, knowledge management, information audits, content management, psychology, communication, and organisational learning. Recreational interests include sports (particularly cycling, rugby union, tennis, and athletics), photography, and reading.
ACT KM, Society for International Development, Australian Railway Historical Society, and the Association of Industrial Archaeology (UK).
Dean's Award for Excellence - Master of Knowledge Management from University of Canberra
MA with Merit in Economic Geography from Sydney University
Member of Rabobank Team of the Year (2001) - intranet team
Member of Rabobank Team of the Year (2002) - research team