
Global IT Professional
Austin, Texas Area

Global IT Professional
Austin, Texas Area
Global Information Technology Professional with over 19 years of Experience. Proven success in Program Management, Process Improvement, Infrastructure Deployment, Software Quality Assurance, and New Product Launch. MBA in Information Systems Management from UT Austin. Accomplished presenter and facilitator in international and multi-cultural settings.
KEY ACCOMPLISHMENTS
PROGRAM MANAGEMENT / NEW PRODUCT LAUNCH
• Led US$ 4M Program to successfully deploy new wireless network of 1200 Access Points in 41 countries.
• Launched 3 New Card Products in the UAE (Fleet, Loyalty & Debit), increasing market share by 2%.
INFRASTRUCTURE DEPLOYMENT / DISASTER RECOVERY
• Led client project of US$ 5M to Build, Furnish & Move-in to Office Building in Dubai on-schedule.
• Created, Tested and Implemented Disaster Recovery Plans that met Audit Requirements by the deadline.
• Procured, Configured & Deployed US$ 2M of Servers & Storage on IT Global Strategic Projects.
SOFTWARE QUALITY ASSURANCE / PROCESS IMPROVEMENT
• Trained Team & Rolled out CMM Processes in my area, passing Level 2 & 3 Assessments.
• Streamlined Infrastructure Requirements & Rolled out Global Process, saving US$ 250K.
Retail Automation, Card Marketing, Logistics Management, Point-of-Sale, Wireless Technology, and IT Governance.
(Information Technology and Services industry)
January 2008 — Present (9 months)
Led IT consulting engagements in Health Care, Education, Petroleum and Performing Arts.
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
January 2006 — December 2007 (2 years)
(Non-Profit; 1001-5000 employees; Non-Profit Organization Management industry)
January 2006 — December 2007 (2 years)
- Led team of 45 volunteers to host a successful Job Fair with 250 attendees and 17 employers/recruiters.
- Participated in Monthly Board Meetings of Austin PMI Chapter with membership of 2,000 people and budget of $250K+.
(Public Company; 10,001 or more employees; Information Services industry)
March 2007 — October 2007 (8 months)
Led Cross-Functional, Global Information Technology Projects (US$ 4M)
• Led Global Wireless Program to deploy new network of 1200 Access Points in 41 countries, with improved: security, speed, and reliability, using 802.11x technology & WPA2 authentication.
• Led Workflow Automation to deliver new Travel & Training System, reducing errors by 50%.
• Led an IT Governance Project giving Stakeholders visibility & influence to the IT Roadmap.
(Public Company; 10,001 or more employees; DELL; Information Technology and Services industry)
June 2005 — March 2007 (1 year 10 months)
Led Quality, Project and Process Improvement Initiatives in Information Technology.
• Led a Global Process Integration Program, Standardizing Procedures & Systems in IT.
• Led Business Process Improvement of Infrastructure Requirements, Saving US$ 250K.
• Trained and Audited Colleagues to Successfully Pass CMM Level 2 & 3 Assessments.
(Public Company; 10,001 or more employees; DELL; Information Technology and Services industry)
September 1999 — June 2005 (5 years 10 months)
Led the Logistics Team and Planning the Logistics Work on Multiple Projects (US$2M)
• Procured & Deployed Hardware & Software Infrastructure to Successfully Launch Strategic Projects.
• Led cross-functional team of System Engineers, Database Administrators & Shared Services.
• Created & Tested Plans for Disaster Recovery, Capacity, Security & Deployment to meet Audit Items.
(Public Company; 5001-10,000 employees; CVX; Oil & Energy industry)
September 1994 — December 1998 (4 years 4 months)
• Led Global Projects in Retail Automation and Card Marketing (US $5M).
(Public Company; 201-500 employees; Information Technology and Services industry)
April 1991 — September 1994 (3 years 6 months)
• Planned, Organized, Led & Controlled computing services & telecommunications (US $2M).
• Planned, Organized, Led and Controlled the Strategy and Tactics for Card Products.
• Supervised, Built & Furnished EPPCO House (US $5M).
• Managed Retail Automation and Card Marketing Projects.
(Public Company; 5001-10,000 employees; CVX; Information Technology and Services industry)
July 1989 — March 1991 (1 year 9 months)
• Coordinated PC/LAN Purchase & Installation to migrate from Mainframe to Client/Server.
• Provided Education & Support to Users to successfully implement new PC/LAN.
(Public Company; 501-1000 employees; CVX; Information Technology and Services industry)
July 1988 — July 1989 (1 year 1 month)
• Supervised Application Development & User Training on new Card Processing System.
• Implemented a country-wide Electronic Marketing Network, automating paper card transactions.
(Public Company; 5001-10,000 employees; CVX; Information Technology and Services industry)
June 1987 — June 1988 (1 year 1 month)
• Tested PC and Mainframe Hardware and Software.
• Installed and supported telecommunications.
M.B.A., Information Systems Management, 1985 — 1987
B.A., Economics, 1981 — 1985
Project Management Institute (PMI), American Society for Quality (ASQ), Toastmasters International (TI), Hyde Park Power Lunch, Metropolitan Breakfast Club, Men's Fraternity, Launch Pad Job Club, Lee Hecht Harrison, United Christian Church of Dubai, Drake Beam Morin, ICCD, Global Worker Group, Leone's Tuesday Morning Networking, Linked In Answers, World Future Energy Summit 2008, BNI, XING, First Thursday IT Networking @ Chuy's, Geek Austin, Global Petroleum Group, Innotech San Antonio, Recruiting, Association of Information Technology Professionals (AITP), LHH Mini Career Fair, High Tech Austin, Dice Job Fair, Solid Rock Church
Certified Quality Process Analyst, American Society for Quality, 2007.
Competent Leader (CL), Toastmasters International, 2007.
Certified Software Quality Engineer, American Society for Quality, 2006.
Competent Communicator (CC), Toastmasters International, 2006.
Yellow Belt, Business Process Improvement Projects, 2003 & 2007.
DCSE (Dell Certified System Engineer), Dell, Inc, 2002.
MCSE (Microsoft Certified Systems Engineer), Microsoft Corp, 2001.
PMP (Project Management Professional), Project Mgmt Institute, 2000.