Director of Customer Solutions Engineering: Switch and Data Facilities Management Company
Greater Atlanta Area
- Current
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- Computer Science Advisory Committee at Herzing University
- Director of Customer Solutions Engineering at Switch and Data Facilities Management Company
- Past
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- Practice Lead- Strategy and Planning at Advocate Networks
- Board Member at Spencer Financial
- Enterprise Architect at The Home Depot
- VP- Technology at Sparkfly, Inc.
- Sr. Director of Technical Operations and Infrastructure at Linuxcare, Inc.
- Director of Network Operations and Engineering at E*Trade
- Director of Production Data Networks at Checkfree Corporation
- Education
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- Villanova University
- University of Missouri-Rolla
- University of Pittsburgh
- Recommended
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15 people have recommended Bob - Connections
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500+
connections
- Industry
- Information Technology and Services
- Websites
Bob Landstrom - CGEIT, CISSP’s Summary
Accomplished executive with an exemplary record of leading IT/IS for global businesses, including a Fortune 25 retailer, software, Internet, telecom/wireless, and financial services companies. Recognized for aligning IT/IS execution with the strategic goals of a business. Successful at forming strategic alliances, leading high performing technology organizations and introducing formal development and technical operations processes. Extensive experience in data center, including consolidations, assessments, modular scalability. Strategic and pragmatic thinker with a proven record in technology strategy and vision building. Strong financial and business acumen. Academic credentials include a MSEE and BSEE. Certifications include CGEIT, CISSP, CompTIA Security+, ITIL v3.
Bob Landstrom - CGEIT, CISSP’s Specialties:
Data Center Consolidation and Planning
IT Governance
Enterprise Architecture
Business Continuity Planning
IT/Business alignment
IS Security
Data and voice convergence, VoIP
Technical operations
Data center technology
Bob Landstrom - CGEIT, CISSP’s Experience
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Computer Science Advisory Committee
Herzing University
(Information Technology and Services industry)
April 2009 — Present (8 months)
Committee contributing industry experience and perspective on matters regarding curriculum, texts, programs, and trends for the benefit of students and the quality of programs. Herzing has more than 40,000 graduates in technology, business, health care, and design since 1965.
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Director of Customer Solutions Engineering
Switch and Data Facilities Management Company
(Public Company; SDXC; Internet industry)
January 2009 — Present (11 months)
Switch and Data operates neutral Internet communications interconnection and data center colocation facilities in 23 markets. With an international footprint, interconnection to over 350 unique networks, and a proven business plan, Switch and Data is North America's leading Internet interconnection and colocation service provider. Switch and Data's data center facilities are designed for the mission critical needs of the Customer.
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Practice Lead- Strategy and Planning
Advocate Networks
(Information Technology and Services industry)
October 2006 — December 2008 (2 years 3 months)
Practice leader, serving Clients in the areas of Data Center Consolidation and Planning, Business Continuity Planning, IS Security, IT/business alignment, Strategic Planning, IT Governance,.
Selected Engagements:
• Multi-site data center consolidation planning for international BPO company
• New data center construction planning
• Data center strategic sourcing for a specialty products manufacturing company
• Business Continuity Planning for major national quick serve restaurant company
• Medical equipment technology planning for CON for 1M+ SF cancer center and surgery addition for a major teaching hospital
• IS Security Assessment for major national quick serve restaurant company
• Wide Area Network assessment and strategic roadmap development for a regional health care system
• ITIL and governance framework roadmap for a health care technology company -
Board Member
Spencer Financial
(Privately Held; 1-10 employees; Capital Markets industry)
March 2005 — December 2006 (1 year 10 months)
Providing expertise in a broad range of business operations.
* Authored functional and technical specification for online trading application.
* Led software application development of core dealing desk and client online trading application with offshore development teams in Spain, Slovakia and Russia.
* Negotiated reduction of telecom debt by over 80% -
Enterprise Architect
The Home Depot
(Public Company; 10,001 or more employees; hd; Information Technology and Services industry)
March 2002 — December 2005 (3 years 10 months)
Directly responsible for managing infrastructure technology enterprise-wide. Led seven direct and 70+ indirect reports. Controlled budgets up to $100 million. In this role, he led the strategic planning of network, telephony, mainframe, mid-tier, desktop systems, storage, and end user devices for the enterprise.
* Formulated the first cross-business unit long-range planning process at The Home Depot to align IT dollars with long-range goals of the business.
* Orchestrated IT governance process transformation, collaborating with peers and executives to create the Solutions Review Board, leading to the SDLC framework at the company.
* Led VoIP, MPLS, and wireless technology evaluation, assessment, planning and technology migrations.
* Developed and implemented a new call center strategy for the company, including VoIP systems, extensive CTI, domestically and offshore.
* Led due diligence for corporate acquisitions ranging from $25 million to $1billion. -
VP- Technology
Sparkfly, Inc.
(Privately Held; 51-200 employees; Internet industry)
May 2000 — September 2002 (2 years 5 months)
Sparkfly was an online retailer, content provider, and HR BPO serving F500 client organizations. Bob Landstrom was responsible for all technology aspects of the business, including infrastructure solution concepts, engineering and implementation, technical operations, planning and budgeting and staff leadership. Led three direct and 35 indirect reports. Managed budget of $2 million.
* Recruited, hired and led development team to create the Java/ J2EE application to conduct online retail and informational transactions for our Fortune 500 customers.
* Designed and constructed a high availability, n-tier, data processing infrastructure and delivery network for our customer base.
* Created data center specifications and requirements compliant with expectations of the customer base, evaluated and selected external data center service provider. -
Sr. Director of Technical Operations and Infrastructure
Linuxcare, Inc.
(Privately Held; 501-1000 employees; Computer Software industry)
October 1999 — May 2000 (8 months)
Overall responsibility for direction of technology infrastructure department, including engineering, 24x7 technical operations, staffing, budgeting and planning. Led four direct and 60 indirect reports.
* Led design, vendor partnering and implementation of Linuxcare data center infrastructure deployed in four global data centers - San Jose, New York, London and Hong Kong.
* Orchestrated migration of core infrastructure to open-source platforms. -
Director of Network Operations and Engineering
E*Trade
(Public Company; 1001-5000 employees; ET; Capital Markets industry)
January 1999 — October 1999 (10 months)
Responsible for engineering and operations of data and voice infrastructure for E*TRADE domestically and internationally including strategic, tactical and budgetary aspects.
* Led construction and 24x7 operations of the next generation E*TRADE Financial Services network infrastructure, delivering very high transaction rate, high availability and rapidly scalable infrastructure supporting one of the most frequented sites on the Internet.
* Introduced formal technical operations framework into the firm and organized the support staff around the new operational model. The team, processes and infrastructure maintained exceptionally high availability of the trading systems, 24x7, for one of the most heavily visited sites on the Internet during the peak of the online stock-trading boom.
* Implemented emerging VoIP and CTI technology and partnered with emerging technology providers to demonstrate advanced customer care capabilities for E*Trade customers. -
Director of Production Data Networks
Checkfree Corporation
(Public Company; 1001-5000 employees; ckfr; Banking industry)
November 1997 — January 1999 (1 year 3 months)
Responsible for Network Engineering, Network Operations and Client Engineering departments, including strategic, staffing and budgetary aspects. Led four direct and 40+ indirect reports.
* Designed network infrastructure and operations framework for consumer Web-based Personal Financial Management and Customer Care applications serving in excess of 1 million subscribers/day.
* Introduced formal technical operations processes, metrics and procedures to improve overall operational capabilities and performance. Reduced monthly outages by over 75% in first three months.
* Led the construction of the new data center in Norcross, GA, which provided disaster recovery capabilities both within this single facility and for other Checkfree sites, including recruiting and hiring full engineering and operations staff.
Bob Landstrom - CGEIT, CISSP’s Education
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Villanova University
Masters Certificate , CISSP Security Management , 2007 — 2007
CompTIA Security+ Certification
CISSP Certification -
University of Missouri-Rolla
MSEE , Data processing, Digital signal processing , 1981 — 1983
Thesis in digital image processing.
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University of Pittsburgh
BSEE , Electrical Engineering, Computing Systems, Digital Signal Processing , 1977 — 1981
- Activities and Societies:
- Division I Track and Cross Country
Additional Information
Bob Landstrom - CGEIT, CISSP’s Websites:
Bob Landstrom - CGEIT, CISSP’s Interests:
Data Center Web 2.0 in the Enterprise Technology/Business Alignment Strategic Planning IT Effectiveness Data Center Consolidation IT Audit and Assessments Business Continuity Planning
Bob Landstrom - CGEIT, CISSP’s Groups:
Kettering Executive Network
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Certified Information Systems Security Professionals (CISSP) -
Kettering Executive Network -
Executive Suite -
BCMIX - Business Continuity Management Information eXchange -
Atlanta Linking -
Villanova University Alumni Network -
E*TRADE Alumni -
NANOG - The North American Network Operators' Group -
ISACA Professionals -
The Home Depot - Employees & Alumni -
Hosting Industry -
IT Governance Institute -
Colocation & Data Center Real Estate -
TechLINKS -
Datacenter2link -
Design Assured -
Ex-GTE Alumni -
SecureLogix Connection -
Certified in the Governance of Enterprise IT (CGEIT) -
CGEIT Network -
Art Collecting Network -
CheckFree Alumni -
Atlanta Sales Professionals -
Data Center Pulse -
Sales 2.0 Best Practices -
Data Center & IT Ops Education Committee -
Atlanta Society for Business Intelligence
Bob Landstrom - CGEIT, CISSP’s Honors:
CGEIT Certification
CISSP Certification
CompTIA Security+ Certification
ITIL Foundation v3 Certification
US Patent, Data Error Detection and Correction Algorithm
Advocate Networks' Guiding Principles Award for Innovation- 2007
Checkfree IT Leadership Award
GTE Consultant's Award
Recent Publications:
"The Perfect Storm," Data Center Management Magazine, August 2007
"VoIP Security: The Ugly Stepchild in your IS Security Plan," TechLinks Magazine, January 2008
"New Technology Trends Will Impact Traditional IT Roles," TechLinks Magazine, July 2008
Bob Landstrom - CGEIT, CISSP’s Contact Settings
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