Bob Ickenroth

Current

Business Analyst at ING
Process Management Consultant at Sogeti

Past

Process Management Consultant at Gemeente Eindhoven
Project Manager/ Consultant at ING
Process Consultant at ING

CRM Demand Creation Consultant at EDS
BPO Bid Manager at EDS
BPO Solution Architect at EDS

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3 more...

Education

Nyenrode Business Universiteit
University of Nijmegen
Gynasium Beekvliet

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Connections

263 connections

Industry

Management Consulting

Websites

My Company

Bob Ickenroth’s Summary

Passionate about BPO and Customer Relationship Management, having built up my career from the bottom up. I started as a team leader in a contact centre, including the build up of processes and training.
Several years of business development experience in BPO CRM, responsible for supporting numerous pan european outsouring deals across multiple geographies. Also trained in leadership skills through internal classes and the Young Management Programme at Nyenrode University.
Currently active as BPM consultant in various industries (banking, local government).

Bob Ickenroth’s Specialties:

Business Process Outsourcing, Sales Talent, multi lingual communicator (Dutch, English, German, French and Spanish), leadership skills, Business Process Consulting, SOx.

Bob Ickenroth’s Experience

Business Analyst

ING

(Public Company; AEX; Banking industry)

October 2009 — Present (2 months)

Business Analyst for ING Consumer Products responsible for requirements management.
Facilitate workshops, manage requirements, stakeholders and business owners.
Process Management Consultant

Sogeti

(Public Company; 1001-5000 employees; CAPP.PA; Information Technology and Services industry)

July 2007 — Present (2 years 5 months)
Process Management Consultant

Gemeente Eindhoven

(Government Agency; Government Administration industry)

May 2008 — September 2009 (1 year 5 months)

Responsible for introducing and implementing business processes management for the various services within the City of Eindhoven, ensuring they provide transparancy and auditability for management and external parties.
Project Manager/ Consultant

ING

(Public Company; 10,001 or more employees; Banking industry)

February 2008 — April 2008 (3 months)

Responsible for coordinating a request for advice regarding reorganisation to the Works Council for the Retail Risk & Compliance domain.
Process Consultant

ING

(Public Company; Management Consulting industry)

August 2007 — February 2008 (7 months)
CRM Demand Creation Consultant

EDS

(Public Company; 10,001 or more employees; EDS; Outsourcing/Offshoring industry)

March 2006 — November 2006 (9 months)

Responsible for CRM Demand Creation in Continental Europe. Working with local sales management in identifying key prospect clients and existing clients targeted for CRM business and growth. Meet clients and sell CRM services.
BPO Bid Manager

EDS

(Public Company; 10,001 or more employees; EDS; Outsourcing/Offshoring industry)

October 2005 — March 2006 (6 months)

Responsible for managing demand creation and commercial bids for Business Process Outsourcing deals across EMEA
BPO Solution Architect

EDS

(Public Company; 10,001 or more employees; EDS; Outsourcing/Offshoring industry)

June 2003 — September 2005 (2 years 4 months)

responsible for managing Business Process Outsourcing solutions across EMEA, ensuring an optimal fit between client requirments and EDS delivery capabilities

Bob Ickenroth’s Education

Nyenrode Business Universiteit

Young Management Program 2001 — 2002

Activities and Societies:

A program for young management talent. Receive training in all aspects of management, ranging from financials to media training and handling all sorts of situations a manager can find himself in
University of Nijmegen

n/a , Corporate Communication and Spanish , 1991 — 1994
Gynasium Beekvliet

Activities and Societies:

Model United Nations