Bill Mortimer

Bill Mortimer

Process and Knowledge Management Engineer at CSS Corp

Location
Greater Salt Lake City Area
Industry
Internet

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Bill Mortimer's Overview

Current
  • Process and Knowledge Management Engineer at CSS Corp
  • Owner/Chief Technologist at Bill is I.T.
Past
  • IT Specialist at Renegade Classics Inc.
  • Store Manager, Fresno Store at The Geeks Computer Service
  • Senior Data Integration Engineer at Rearden Commerce

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Education
  • Brigham Young University
  • Hoover High School
Connections

176 connections

Bill Mortimer's Summary

A motivated computer professional with over twenty years experience in the industry. Proven programming and web skills. Experienced in overseeing production of software products, managing people and projects, and designing user interfaces. Expertise in designing online environments, applications, and interfaces. Excellent communication skills, both written and verbal. Specialist in support of implementation and troubleshooting of data exchange products.

Specialties

Programming, web development, software production, managing people, managing projects, user interface design, online environment design, online application design, online interface design, implementation support, data exchange, data security, encryption, technical support, technical customer support, XML, HTML, JavaScript, social media marketing, currently learning php and mySQL

Bill Mortimer's Experience

Process and Knowledge Management Engineer

CSS Corp

Privately Held; 5001-10,000 employees; Information Technology and Services industry

February 2013 – Present (4 months) South Jordan, Utah

* Analyzes company processes for IT Help Desk Support and implements improvements.
* Reviews and improves Knowledge Base articles to allow IT Support to better serve customers.
* Helps select training materials for new hires.
* Knowledgeable on all aspects of support for *all* CSS Corp IT Help Desk customers.
* Onboards new customers and helps convert their existing IT Knowledge into searchable, maintainable Knowledge Bases using industry standards.

Owner/Chief Technologist

Bill is I.T.

June 2009 – Present (4 years) Clovis, California

* Computer repair. Performs hardware and software diagnostics and repairs. Virus cleaning, OS installations, data migrations, system building, wireless networking, etc…
* IT support for local small businesses. On-call support for small business networks, email, PC hardware, wireless, web design, etc…

IT Specialist

Renegade Classics Inc.

October 2011 – February 2013 (1 year 5 months) Fresno, California Area

* IT work. Performs networking, hardware, and software diagnostics and repairs. OS installations, data migrations, system building, wireless networking, etc…
* Web and E-Commerce Content Management and Social Media Marketing. Makes changes as needed to existing CMS-based website, builds new e-commerce solution, and creates and manages Social Media Marketing efforts.

Store Manager, Fresno Store

The Geeks Computer Service

December 2008 – May 2009 (6 months) Fresno, California

* Main interface to all customers for sales, computer check-ins and check-outs, estimates and customer approval of estimates, and customer problem resolution.
* Managed workflow and schedules of multiple technicians. Maintained inventory of parts used for repairs and retail sales items. Supported on-site technicians with labor and parts.

Senior Data Integration Engineer

Rearden Commerce

Privately Held; 501-1000 employees; Internet industry

October 2006 – November 2008 (2 years 2 months) Foster City, California (Telecommute)

* Integration Consultant for implementation, documentation, troubleshooting, and testing of data exchange interfaces such as Single Sign-On, Profile Database Uploads, SFTP User Uploads, and Groupware Integration (Exchange and Notes).
* Liaison for Data Products between technical and non-technical clients, both internal and external, including clients’ IT, Product Marketing, Sales, Implementation, Support, and QA

Senior Systems Integration Consultant

GetThere/Travelocity

Privately Held; 201-500 employees; TSG; Internet industry

2003 – 2006 (3 years) Southlake, Texas (Telecommute)

* Data Product Specialist for implementation, documentation, troubleshooting, and testing of data exchange interfaces such as DirectData XML, Single Sign-On, Portal Registration, Host Registration, User Database Uploads, FTP User Uploads, and DirectMobile.
* Liaison for Data Products between technical and non-technical clients, both internal and external, including clients’ IT, Product Marketing, Sales, Implementation, Support, and QA.

Program Consultant/Implementation Consultant

GetThere/Travelocity

Privately Held; 201-500 employees; TSG; Internet industry

2001 – 2003 (2 years) Southlake, Texas (Telecommute)

* Program Consultant and Implementation Consultant for GetThere’s DirectCorporate and DirectMidMarket online booking products. Point of contact for all client queries, schedules, and product issue reports.
* Author of Tip of the Day, a daily HTML email that provided hints and tips for better use of work-related tools, processes and procedures. Tip of the Day was published every workday for one and a half years to several groups within the company.

Senior Consultant

Sabre Airline Solutions

Privately Held; 1001-5000 employees; TSG; Airlines/Aviation industry

1998 – 2001 (3 years) Southlake, Texas

* Producer of custom software enhancements for Sabre flight scheduling products. Duties included creating and maintaining project plans and schedules, designing functionality, writing specifications, and testing and installing new software features. Coordinated work done by Development, Testing, Documentation, and Project Office groups.
* Implementation Manager and Product Specialist for client accounts for America West, Continental, AeroMexico, and Mexicana Airlines. Point of contact for all client queries, enhancement requests, and product defect reports.
* Editor of Scheduling Today, an HTML e-mail newsletter. Authored and maintained flight product web pages on the Sabre Intranet and external Customer Support Web Site.

Senior Application Programmer

AOL/WorldPlay Entertainment (DBA The ImagiNation Network)

Public Company; 5001-10,000 employees; AOL; Internet industry

1997 – 1998 (1 year) Oakhurst, California

* Programmed custom setup components using C++ (MSVC++ 4.2) and InstallShield, achieving a more user-friendly interface for the custom setup process.
* Designed User Interfaces and wrote Functional Specifications for CyberPark, a massively multiplayer 3-D environment.

Application Manager/PC Project Lead

AOL/WorldPlay Entertainment (DBA The ImagiNation Network)

Public Company; 5001-10,000 employees; AOL; Internet industry

1994 – 1997 (3 years) Oakhurst, California

* Produced ImagiNation Version 2.4. Duties included creating and maintaining schedules, supervising programmers and artists and acting as liaison between Applications and Quality Assurance, Marketing, Systems, Operations, Member Services, and Tech Support.
* Technical Producer for The Ruins of Cawdor, a multiplayer Fantasy RPG sequel to The Shadows of Yserbius and The Fates of Twinion.
* Designed User Interfaces and wrote Functional Specifications for CyberPark.

Project Manager/Programmer

AOL/WorldPlay Entertainment (DBA The ImagiNation Network)

Public Company; 5001-10,000 employees; AOL; Internet industry

1993 – 1994 (1 year) Oakhurst, California

* Supervised programmers and artists in the creation of versions 2.3 and 2.4 of ImagiNation client software, a multiplayer online service containing over 30 games.
* Programmed software for ImagiNation’s Sysops, allowing them to more efficiently carry out their online duties.

Applications Programmer

AOL/WorldPlay Entertainment (DBA The ImagiNation Network)

Public Company; 5001-10,000 employees; AOL; Internet industry

1992 – 1993 (1 year) Oakhurst, California

* Designed and programmed multiplayer Chess 2.3 with synchronized clocks, greatly pleasing ImagiNation’s Chess community.
* Designed and programmed multiplayer Sneak-A-Tac, an online version of 3D Tic-Tac-Toe with animating pieces, targeted as a game for kids in ImagiNation’s SierraLand.
* Designed and programmed key portions of the multiplayer online environment, including a new persona editor, play money transfer systems, and dynamically updating invitation mechanisms.

Electronics Engineer

Naval Aviation Depot North Island - United States Department of Defense

Government Agency; 10,001+ employees; Military industry

1989 – 1992 (3 years) San Diego, California

* Wrote software specifications and plans for Maintenance Data Processing Systems that tracked engine usage and structural fatigue for the F/A-18 Hornet and F-14 Tomcat aircraft.
* Engineer for the Product Support Directorate, Enhanced Comprehensive Asset Management System (ECAMS) Project Group.
* Wrote Computer Resource Life Cycle Management Plans and software specifications for ECAMS and the new Maintenance Data Processing System (MDPS). Investigated possible hardware platforms and networking solutions for the MDPS computer system, resulting in a smaller, more portable hardware unit.
* Structural fatigue tracking software specialist – F/A-18 Archives.
* Resident DOS maven in charge of microcomputer hardware and software procurement for ECAMS project group.
* Delivered technical presentations to Naval Air Systems Command.

Bill Mortimer's Languages

  • Portuguese

Bill Mortimer's Education

Brigham Young University

BS, Electrical and Computer Engineering

Mathematics Minor

Activities and Societies: IEEE, Tau Beta Pi Engineering Honor Society, BYU Extramural Water Polo Coach/Player, BYU Fencing Club

Hoover High School

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