Ben Howard

Current

Elevator Pitch Producer at New England Job Show

Past

Senior Technical Education Specialist at EMC
Senior Technical Instructor at Sun Microsystems
Senior IT Specialist at Digital Equipment Corporation

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Education

Muhlenberg College

Recommended

4 people have recommended Ben

Connections

40 connections

Industry

Computer Software

Websites

My elevator pitch

Ben Howard’s Summary

Experienced trainer; clear and concise content designed for cost-effective delivery. Focuses on what it takes for the target audience to learn the required information - clears up areas of possible confusion before they become questions in the students' minds.

Training • Presentations • Course Development • Writing Documentation • Project Leadership
Customer Support • Windows Server • Solaris (UNIX) • TCP/IP • Linux • VMware • OpenVMS
LDAP & Active Directory SMTP • IMAP • POP • LDIF • XML • SAN Storage • CLARiiON • Celerra
Microsoft: Word, PowerPoint, Excel • Scripting • Adobe: FrameMaker, Camtasia, ViewletBuilder
B.A. in English • U.S. Citizen

Strong communication skills with knowledge of multiple operating systems and technologies. Comfortable learning new technology or teaching and developing from extensive existing knowledge base. Always a go-to colleague among peers.

Instruction:
Consistently achieved more than the expected 95% customer satisfaction rating on customer surveys. Corporate Lead instructor for Electronic Messaging courses – integral part of course-development process. Developed scripts for classroom setup to be used by all instructors.

Course Development:
Developed global technical support courses from ground up. Cultivated relationships with engineers and product managers. Became respected subject-matter expert within a short time. Able to work independently or with a team. Team leader. Fluent in standard tools and procedures, such as Word, PowerPoint, Camtasia. Recorded voice-over for many online courses.

System Support:
Managed and supported systems on multiple Operating
Systems, supporting thousands of users running multiple
applications.

Ben Howard’s Specialties:

Course Development, Computer Instruction
PROFESSIONAL CERTIFICATIONS

* CompTIA Certified Technical Trainer (CTT+).
* EMC Technology Foundations (ETF).
* Sun Certified Engineer for Sun ONE Directory Server 5.x.
* Sun Certified System Administrator for Solaris 9.
* Sun Certified Instructor for 18 courses.

Ben Howard’s Experience

Elevator Pitch Producer

New England Job Show

(Broadcast Media industry)

April 2009 — Present (9 months)

• Manage coaches to develop personal identity and elevator pitch for taping.
• Supervise production of video taping.
Senior Technical Education Specialist

EMC

(Public Company; 10,001 or more employees; EMC; Information Technology and Services industry)

April 2005 — December 2008 (3 years 9 months)

Project manage, design, and develop web-based and instructor-led courses in EMC software, specializing in Replication Manager, which encompasses CLARiiON, Symmetrix, and Celerra. Write Training Proposals, course descriptions, and assessment tests. Narrate web-based courses. Position also involves some teaching of these and other courses.
Senior Technical Instructor

Sun Microsystems

(Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)

January 1999 — March 2005 (6 years 3 months)

Certified to teach 15 courses in Solaris System Administration, Directory Server, and email server administration. Corporate Lead instructor for email server courses. Developed multiple courses for new product releases. Achieved high approval ratings in all areas.
Certified Solaris System Administrator
Certified Sun Directory Server Engineer
Senior IT Specialist

Digital Equipment Corporation

(Public Company; 10,001 or more employees; DEC; Computer Hardware industry)

April 1994 — October 1998 (4 years 7 months)

Worked in IT department as support specialist. Supported Windows NT infrastructure Servers and OpenVMS systems for facilities in Shrewsbury and Littleton, MA. Did general system administration and worked on calls opened by internal users. Also supported applications, such as ALL-IN-1 and Pathworks. Filled in for Windows workstation calls and worked phones when necessary.

Ben Howard’s Education

Muhlenberg College

B.A. , English

Activities and Societies:

Three years on student newspaper, Muhlenberg Weekly, final year as Editor-in-Chief.
Served on College Council.
Participated in intramural athletics as player and official in several sports.