Computer Technology Expert
San Francisco Bay Area
- Current
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- Senior Technical Account Manager at Red Hat
- Past
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- Customer Service Project Manager, Mobile Products at Fujitsu PC Corporation / Fujitsu Computer Systems
- Manager, Corporate Field Support at Fujitsu Personal Systems / Fujitsu PC Corporation
- Product Support Engineer IV at Fujitsu Personal Systems
- Education
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- Santa Clara University
- Recommended
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1 person has recommended Bryan - Connections
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28
connections
- Industry
- Computer Software
- Websites
Bryan Mason’s Summary
10+ years in computer hardware and software technical support. Demonstrated ability to quickly investigate intricate technical issues, gather and comprehend complex technical information, and synthesize solutions to difficult problems. Working on a way combine passion for aviation and new Private Pilot's Certificate with existing technical abilities.
Bryan Mason’s Specialties:
Linux system administration and software development using C/C++ and Perl. Windows software development in Visual Basic and C++ with MFC. Web application development using Apache, HTML, Perl, PHP, JavaScript, and mySQL. Private Pilot, Airplane Single Engine Land.
Bryan Mason’s Experience
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Senior Technical Account Manager
Red Hat
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
November 2004 — Present (3 years 9 months)
Provide a single point for proactive and reactive Technical Support for Red Hat's large enterprise customers.
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Customer Service Project Manager, Mobile Products
Fujitsu PC Corporation / Fujitsu Computer Systems
(Privately Held; Computer Hardware industry)
July 2003 — November 2005 (2 years 5 months)
Reported directly to the V.P. of Customer Services Corporate Operations and worked with the functional groups in Service and Support and other departments to ensure that the Technical Support and Customer Service provided by Fujitsu was maintained at the higest possible levels.
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Manager, Corporate Field Support
Fujitsu Personal Systems / Fujitsu PC Corporation
(Privately Held; Computer Software industry)
January 2000 — June 2003 (3 years 6 months)
Lead a team that supported field technical personnell and pen tablet Value Added Resellers.
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Product Support Engineer IV
Fujitsu Personal Systems
(Public Company; Computer Hardware industry)
April 1997 — December 1999 (2 years 9 months)
Provided technical support to field Systems Engieers and supervised two additional Product Support Engineeers.
Bryan Mason’s Education
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Santa Clara University
BS, Computer Engineering, August 1985 — June 1989
- Activities and Societies:
- Tau Beta Pi (Engineeering Honor Society)
Additional Information
Bryan Mason’s Websites:
Bryan Mason’s Interests:
Aviation, Photography
Bryan Mason’s Groups:
AOPA (Aircraft Owners and Pilots Association), SCAPA (San Carlos Airport Pilots Association)
Bryan Mason’s Honors:
Professional Certifications: RHCE (Red Hat Certified Engineer), CWNA (Certified Wireless Network Administrator)
Bryan Mason’s Contact Settings
Interested In:
- career opportunities
- expertise requests
- reference requests
- getting back in touch
