
User Experience Consultant
Greater Atlanta Area

User Experience Consultant
Greater Atlanta Area
Dynamic User Experience Designer/Certified Usability Analyst (Human Factors) with more than seven years of measureable achievements in promoting Web site strategic vision through accessible user interfaces, search engine optimization, information architecture, and positive user experience. Recognized ability to identify, analyze, and solve problems to increase customer satisfaction, meet critical business needs, and create a win/win solution for all. Proven qualifications in managing concurrent projects/project teams and organizing workflow to provide deliverables on time. Consistently recognized for delivering continued quality service, improved productivity, and effectively managing client expectations.
• User Experience Design
• Requirements Gathering
• Cross-functional Team Leadership
• Task Flow Analysis
• Organizational Ability
• Wireframing
• Proposal Development
• Client Relations
• Change Management
• Quality Assurance/Control
(Public Company; HD; Retail industry)
July 2009 — Present (6 months)
(Internet industry)
July 2008 — July 2009 (1 year 1 month)
Client: National Park Service, Washington D.C.
• Conducting usability testing on interface and prospective information architecture for nps.gov
• Provided navigation recommendations for NPS based on feedback from focus group participants
• Conducted focus group for feedback on prospective information architecture for nps.gov
• Created screener questionnaire for use in selecting focus group candidates
Client: Venturis Systems Inc, Atlanta, GA
• Engage stakeholders to gather and document application requirements and business needs
• Create scenarios and personas to help develop task and site flow diagrams
• Design wireframes for all pages of sites to ensure consistent interface and positive user experience
• Analyze navigation flow to determine information architecture and overall site navigation scheme
• Develop information architecture by categorizing business information and specialties
• Perform analysis on task flow diagrams to document site interaction/functionality requirements
• Conduct business analysis to develop marketing and brand positioning to consumer
• Responsible for quality assurance reviews on front-end code revealing potentially costly errors
(Public Company; CVX; Oil & Energy industry)
July 2006 — July 2008 (2 years 1 month)
• Provided mentoring to seven IDC project managers and over thirty IDC team members on positive and professional conduct while liaising with clients
• Worked directly with project managers to impart knowledge, mentor and ensure success of approximately 480 Web projects
• Responsible for developing, reviewing, and monitoring scope, estimate, and time line of all new projects
• Coordinated efforts of writing, design, and Web developer resources to efficiently produce deliverables
• Successfully managed redesign/rebranding of CBRES, CBRES international, and Chevron on the Move Web portfolios, constituting over 100 Web projects
(Educational Institution; Higher Education industry)
April 2002 — July 2006 (4 years 4 months)
• Responsible for user interface design and online user experience including creation of wireframes and mockups
• Engaged faculty to gather interface design requirements and construct information architecture
• Managed installation/upgrades/maintenance of 35-seat Macintosh lab multiple Apple Xserves, and 200+ Windows PCs and Apple Macintosh computers
• Developed user interface for and implemented department Wiki to facilitate knowledge transfer for department personnel
• Diagnosed/repaired hardware and software problems
• Responsible for hardware upgrades, scale planning, Apache configuration, and production support
• Updated CGI, Perl, C/C++, and Tcl/Tk scripts for migration from old Web server
Geography , Geoinformatics - GPS/GIS systems , 1999 — 2005
2000 — 2001
user experience design, usability, accessiblity, Web design, CSS, emerging Web techonologies
Eagle Scout Award (1994)