Consummate Customer Advocate and Sales Support Engineer
Greater Seattle Area
Consummate Customer Advocate and Sales Support Engineer
Greater Seattle Area
(Privately Held; Computer Software industry)
October 2007 — Present (2 years 6 months)
(Computer Software industry)
July 2005 — July 2007 (2 years 1 month)
PathGuide is a national provider of a Tier 1 Warehouse Management System.
>> Successfully Provided External Customers with Solution Delivery and Support
-- Maximized System ROI by Collaborating with Customers to Design and Implement Warehouse Processes
-- Assisted in Design of Custom Features and Performed Verification Testing
-- Executed On-Site Solution Setup, Configuration, and Incident Management
-- Performed On-Site Customer Go-Live Training
-- Ensured Solution Success by Providing post-implementation Follow-On Advanced Problem Management
>> Effectively Lead Company Initiative to Empower Customers Toward Increased Self Sufficiency through Customer Training in Upgrading and/or Updating Technical Solutions
>> Spear-headed introduction of new processes and features by creating technical documentation for various components and training co-workers
>> Developed complex SQL queries enabling customers to view data in ways not yet implemented in the system
(Computer Networking industry)
June 2003 — August 2003 (3 months)
SafeSectors was a start-up network security firm.
>> Assisted President and Sales Manager of start-up Secured Internet Services firm in development and execution of initial marketing campaign
>> Researched and mapped 150+ software vendors with clients subject to federal HIPAA and Gramm-Leach-Bliley Acts, California SB1386 Privacy Protection act
>> Developed Marketing Links and Assessed Potential Business Opportunities with federal Small Business Administration and U.S. Department of Defense procurement office
B.S. , Computer Science , 2001 — 2005