Solutions Engineer at QL2
Greater Seattle Area
Solutions Engineer at QL2
Greater Seattle Area
(Privately Held; 51-200 employees; Computer Software industry)
October 2007 — Present (1 year 1 month)
(Privately Held; 11-50 employees; Computer Software industry)
July 2005 — July 2007 (2 years 1 month)
PathGuide is a national provider of a Tier 1 Warehouse Management System.
> Successfully Provided External Customers with Solution Delivery and Support
* Maximized System ROI by Collaborating with Customers to Design and Implement Warehouse Processes
* Assisted in Design of Custom Features and Performed Verification Testing
* Executed On-Site Solution Setup, Configuration, and Incident Management
* Performed On-Site Customer Go-Live Training
* Ensured Solution Success by Providing post-implementation Follow-On Advanced Problem Management
> Effectively Lead Company Initiative to Empower Customers Toward Increased Self Sufficiency through Customer Training in Upgrading and/or Updating Technical Solutions
> Spear-headed introduction of new processes and features by creating technical documentation for various components and training co-workers
> Developed complex SQL queries enabling customers to view data in ways not yet implemented in the system
(Privately Held; 1-10 employees; Computer Networking industry)
June 2003 — August 2003 (3 months)
SafeSectors was a start-up network security firm.
> Assisted President and Sales Manager of start-up Secured Internet Services firm in development and execution of initial marketing campaign
> Researched and mapped 150+ software vendors with clients subject to federal HIPAA and Gramm-Leach-Bliley Acts, California SB1386 Privacy Protection act
> Developed Marketing Links and Assessed Potential Business Opportunities with federal Small Business Administration and U.S. Department of Defense procurement office
B.S., Computer Science, 2001 — 2005