Blaine Millet

Current

• Principal and Co-founder at Social Media for Executives
• Adjunct Leader to Presidents Roundtables at Seattle University
• Co-founder and Principal at Customer Experiences Inc.

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Past

• Director, Industry Solutions at Sprint
• Partner, West Region Consulting at Grant Thornton
• Vice President - Sales & Professional Services at Twelve Horses

• Director, Enterprise Consulting at Arthur Andersen
• Director of Business Development at Arthur Andersen
• Area Director at Source Services
• Sales Representative at IBM Corporation

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4 more...

Education

• University of Utah - David Eccles School of Business
• University of Utah

Recommended

7 people have recommended Blaine

Connections

500+ connections

Industry

Management Consulting

Websites

• My Company
• My Blog
• My Blog

Blaine Millet’s Summary

Blaine's expertise spans various functional areas, such as sales and marketing, customer experiences/loyalty, strategy and management consulting. He has always focused on delivering results in three main areas: 1) driving increases in sales and profitability; 2) creating a great customer experience and loyalty; 3) creating measurable differentiation.

Most recently, he has become a recognized expert and evangelist in the area of Social Media for Executives and Businesses - helping organizations develop a Social Media Strategy that can be quickly executed to reduce traditional marketing costs and build deeper and more loyal relationships. His leading edge approaches allow companies to engage in Social Media to increase their awareness and "buzz", build stronger and deeper relationships, and create additional revenue streams.

As co-author of the book, “Creating and Delivering Totally Awesome Customer Experiences,” he created new ways to link customer experiences to internal business processes. This approach spawned an entirely new way of connecting increases in sales and profitability directly to customer loyalty and retention.

He acts as an executive, leader/manager or senior level individual contributor. His ability to think strategically and drive execution gives him the ability to deliver measurable value for an organization. Blaine has worked in start-up through Fortune 100 organizations in addition to his own consulting practice within the professional services, software/technology, hospitality, services and telecom industries.

Specific areas of expertise include:

• Sales and Business Development – Revenue Generation
• Customer Experience Solutions and Customer Loyalty
• Social Media Strategy and Execution
• Business Strategy and Strategic Planning
• Sales and Marketing Strategy
• Market Differentiation – building a Competitive Advantage
• Management Consulting and Advisory Consultation
• Speaking, Presentations and Workshops

Blaine Millet’s Specialties:

• Social Media Innovation
• Sales and Business Development at the “C-Level”
• Large Account Management
• Negotiations
• Professional Consulting Services Leadership
• Business Operations Integration
• Start-up Business Experience
• Fortune 100 Business Experience

Blaine Millet’s Experience

• Principal and Co-founder

  Social Media for Executives

  (Management Consulting industry)

  September 2008 — Present (1 year 3 months)

  Helping Business Owners, CEOs, Business Leaders and Executives successfully integrate the power of Social Media into their organizations - creating more sales, awareness and customer loyalty.
  
  Specifically help businesses by providing the following:
  - Social Media Strategy
  - Execution of the Plan - including "Content Mapping"
  - Coaching and Teaching "Social Media Speak"
  - Speaking Engagements, Seminars and Workshops

• Adjunct Leader to Presidents Roundtables

  Seattle University

  (Educational Institution; Higher Education industry)

  August 2008 — Present (1 year 4 months)

  Blaine serves as an Adjunct Leader and facilitator to the Seattle University Presidents Roundtable program. This program is extremely unique, thought provoking and results oriented. It’s designed to help business leaders address individual needs and solve real business problems – allowing them to be more profitable, more productive and better differentiated in the marketplace, leading to a greater competitive advantage.
  
  The Roundtables meet once a month and are designed to capitalize on the resources Seattle University has to offer, learn from “outside experts” in specific areas of interest, interact with their “executive peers” to address key business issues and act as a “board of advisors” for each other.
  
  If you or the leader of your organization is interested in learning more about these Roundtables, please contact me at bmillet@ceinc.info
  
  The web site for the Seattle University Entrepreneurship Program is http://www.seattleu.edu/asbe/ec/programs/roundtable.asp

• Co-founder and Principal

  Customer Experiences Inc.

  (Management Consulting industry)

  January 2002 — Present (7 years 11 months)

  CEI disrupts traditional thinking in strategy and customer satisfaction. We focus on four primary goals:
  
  • Change your Customer Experience to radically improve Customer Loyalty and Retention
  
  • Build Customer-Centric Strategy to Improve Differentiation and Competitive Advantage
  
  • Increase Sales/Profitability by linking Customer Experiences to Business Processes
  
  • Understand Customer Promises to build “consistency” into Strategy and Brand
  
  Our book, “Creating and Delivering Totally Awesome Customer Experiences,” is the cornerstone to this unique and innovative methodology. Services include:
  
  • Advisory/Consulting Services - Strategy, Sales/Profitability Generation, Customer/Employee Loyalty, Operations, Market Differentiation
  
  • Long-term Contract Services - Strategy, Sales/Marketing, Leadership, Operations and Customer Loyalty
  
  • Educating and Speaking - Workshops, training and speaking for leaders and employees in organizations, associations and other venues

• Director, Industry Solutions

  Sprint

  (Public Company; 10,001 or more employees; S; Telecommunications industry)

  January 2003 — March 2007 (4 years 3 months)

  Worked with Sprint's largest Enterprise customers to assist them in identifying key industry trends/issues and developing solutions to help them achieve their strategic and organizational goals.

• Partner, West Region Consulting

  Grant Thornton

  (Partnership; 5001-10,000 employees; Management Consulting industry)

  March 2001 — August 2002 (1 year 6 months)

  Directed the West Region Consulting practice focused on all management consulting services including technology.

• Vice President - Sales & Professional Services

  Twelve Horses

  (Privately Held; Internet industry)

  February 2000 — March 2001 (1 year 2 months)

  Directed the National Sales team for both direct product sales and professional services.

• Director, Enterprise Consulting

  Arthur Andersen

  (Partnership; 10,001 or more employees; Management Consulting industry)

  September 1996 — January 2000 (3 years 5 months)

  Led a consulting practice focused on the SMB (Small, Medium sized Businesses) market space with various services, including Strategy, Customer Experience, Process Improvement, and Technology.

• Director of Business Development

  Arthur Andersen

  (Partnership; 10,001 or more employees; Management Consulting industry)

  August 1992 — August 1996 (4 years 1 month)

  Started at Andersen as Director of Business Development building relationships in the large enterprise market for all services, accounting, tax and management consulting. Spent majority of effort building a large market consulting practice, focused predominantly in technology systems and process improvement.

• Area Director

  Source Services

  (Public Company; 1001-5000 employees; Staffing and Recruiting industry)

  September 1983 — August 1992 (9 years )

  Directed the Pacific Northwest offices in the area of search and recruitment for technology and finance/accounting services.

• Sales Representative

  IBM Corporation

  (Public Company; 10,001 or more employees; IBM; Computer Hardware industry)

  July 1979 — August 1983 (4 years 2 months)

  Provided sales in the DPD division, selling the largest computer systems to large Fortune 500 companies in the Pacific Northwest.

Blaine Millet’s Education

• University of Utah - David Eccles School of Business

  MBA , Marketing and Finance , 1976 — 1979

  Activities and Societies:

  President of Student Council
  Business Manager Student Publications

• University of Utah

  B.S. , Biology , 1972 — 1976

Additional Information

Blaine Millet’s Websites:

• My Company
• My Blog
• My Blog

Blaine Millet’s Groups:

The Harbor Club, Kiros, Timberlake, Plaxo Pulse, Seattle University, University of Utah, University of Washington, Seattle Pacific University, LinkedIn Seattle

•    Executive Suite
•    Sprint Alumni Network
•    Christian Professionals Worldwide
•    LInked Business Strategists
•    TEN - Top Executives Net
•    Telecom Professionals
•    Worldwide Management Consultants (23,000+ members)
•    Innovation People Expert Innovators Creative Network
•    Cum Laude Group
•    Online marketing
•    Innovative Sales & Selling Innovators Network
•    Corporate Social Responsibility
•    Strategic Business and Competitive Intelligence Professionals
•    Professional Speakers and Seminar Leaders
•    Linked:Seattle
•    NetworkingPros
•    Business 3.0™
•    Guerrilla Marketing Tips for Small Businesses
•    Bright Ideas & Entrepreneurs
•    A Solo Business - Solopreneurs And Business Owners
•    Speakers and Panelists
•    Responsible Marketing
•    Marketing 2.0 Technology (Over 3400+ Members)
•    Getting Things Done - GTD - SolutionPeople Innovation's Network of Action Innovators
•    FastTrack 100 (6,500+ members!)
•    Green & Sustainability Innovators & Innovation Network
•    CEO Crossing
•    Innovative Marketing, PR, Sales, Word-of-Mouth & Buzz Innovators
•    Small Business Online Community
•    Andersen Reconnected
•    Social Media Marketing
•    Millionaire Business Club
•    Executive Decision
•    NWEN - Northwest Entrepreneur Network
•    SPRINT NEXTEL CONNECTIONS GROUP
•    Social Media Marketing Group
•    The Harbor Club
•    Innovative Experience Economy & Authenticity Innovation Experts
•    Innovative Leadership & Change Management Expert Innovators Network
•    Creative Communication & Innovation Network of Innovators
•    twitter innovators Innovation & Creativity Network of Tweeters
•    Mobile Customer Experience Management
•    Seattle 2.0
•    Sales Playbook!
•    Social Media Club Seattle
•    Social Media EXECUTIVE PEER GROUP
•    ST.EN - Start-ups & Entrepreneurs
•    Think Conversation!