Sales and Business Development Executive, Customer Experience, Social Media leadership
Greater Seattle Area
- Current
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- Adjunct Leader to Presidents Roundtables at Seattle University - Albers School of Business - Entrepreneurship Center
- Co-founder and Principal at Customer Experiences Inc.
- Past
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- Director, Industry Solutions at Sprint
- Partner, West Region Consulting at Grant Thornton
- Vice President - Sales & Professional Services at Twelve Horses
- Director, Enterprise Consulting at Arthur Andersen
- Director of Business Development at Arthur Andersen
- Area Director at Source Services
- Sales Representative at IBM Corporation
- Education
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- University of Utah - David Eccles School of Business
- University of Utah
- Recommended
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7 people have recommended Blaine - Connections
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490
connections
- Industry
- Management Consulting
- Websites
Blaine Millet’s Summary
Blaine is a leader in driving increases in sales, profitability and differentiation in an organization. He functions as a leader/manager or senior level individual contributor and is an expert at increasing customer loyalty and building executive relationships. His ability to think strategically and drive execution gives him the ability to deliver measurable value for an organization.
He is a leader in creating Social Media Strategies and Solutions, focused on both the Executive and Organization. His leading edge approach gives organizations significant leverage over their competitors and allows them to take a leadership role in their industry. With a background in professional services, sales and marketing, business development and operations, he can work with various functions within an organization.
Specific areas of expertise include:
• Sales and Business Development – Revenue Generation
• Customer Experience Solutions and Customer Loyalty
• Social Media Strategy and Execution
• Business Strategy and Strategic Planning
• Sales and Marketing Strategy
• Market Differentiation – building a Competitive Advantage
• Management Consulting and Advisory Consultation
• Speaking, Presentations and Workshops
Blaine has worked in start-up through Fortune 100 organizations in addition to his own consulting practice. His roles have been in sales and business development, consulting/professional services, and management. His industry knowledge is broad, with a concentration in professional services, software/technology, and telecom.
As co-author of the book, “Creating and Delivering Totally Awesome Customer Experiences,” his thought leadership created a new way of thinking, creating tools to link their customers’ experience to their internal business processes. This approach spawned an entirely new way of connecting increases in sales and profitability directly to customer loyalty and retention – creating a competitive advantage and differentiation.
Blaine Millet’s Specialties:
• Sales and Business Development at the “C-Level”
• Large Account Management
• Negotiations
• Professional Consulting Services Leadership
• Business Operations Integration
• Start-up Business Experience
• Fortune 100 Business Experience
Blaine Millet’s Experience
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Adjunct Leader to Presidents Roundtables
Seattle University - Albers School of Business - Entrepreneurship Center
(Higher Education industry)
August 2008 — Present (1 year)
Blaine serves as an Adjunct Leader and facilitator to the Seattle University Presidents Roundtable program. This program is extremely unique, thought provoking and results oriented. It’s designed to help business leaders address individual needs and solve real business problems – allowing them to be more profitable, more productive and better differentiated in the marketplace, leading to a greater competitive advantage.
The Roundtables meet once a month and are designed to capitalize on the resources Seattle University has to offer, learn from “outside experts” in specific areas of interest, interact with their “executive peers” to address key business issues and act as a “board of advisors” for each other.
If you or the leader of your organization is interested in learning more about these Roundtables, please contact me at bmillet@ceinc.info
The web site for the Seattle University Entrepreneurship Program is http://www.seattleu.edu/asbe/ec/programs/roundtable.asp -
Co-founder and Principal
Customer Experiences Inc.
(Management Consulting industry)
January 2002 — Present (7 years 7 months)
CEI disrupts traditional thinking in strategy and customer satisfaction. We focus on four primary goals:
• Change your Customer Experience to radically improve Customer Loyalty and Retention
• Build Customer-Centric Strategy to Improve Differentiation and Competitive Advantage
• Increase Sales/Profitability by linking Customer Experiences to Business Processes
• Understand Customer Promises to build “consistency” into Strategy and Brand
Our book, “Creating and Delivering Totally Awesome Customer Experiences,” is the cornerstone to this unique and innovative methodology. Services include:
• Advisory/Consulting Services - Strategy, Sales/Profitability Generation, Customer/Employee Loyalty, Operations, Market Differentiation
• Long-term Contract Services - Strategy, Sales/Marketing, Leadership, Operations and Customer Loyalty
• Educating and Speaking - Workshops, training and speaking for leaders and employees in organizations, associations and other venues -
Director, Industry Solutions
Sprint
(Public Company; 10,001 or more employees; S; Telecommunications industry)
January 2003 — March 2007 (4 years 3 months)
Worked with Sprint's largest Enterprise customers to assist them in identifying key industry trends/issues and developing solutions to help them achieve their strategic and organizational goals.
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Partner, West Region Consulting
Grant Thornton
(Partnership; 5001-10,000 employees; Management Consulting industry)
March 2001 — August 2002 (1 year 6 months)
Directed the West Region Consulting practice focused on all management consulting services including technology.
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Vice President - Sales & Professional Services
Twelve Horses
(Privately Held; Internet industry)
February 2000 — March 2001 (1 year 2 months)
Directed the National Sales team for both direct product sales and professional services.
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Director, Enterprise Consulting
Arthur Andersen
(Partnership; 10,001 or more employees; Management Consulting industry)
September 1996 — January 2000 (3 years 5 months)
Led a consulting practice focused on the SMB (Small, Medium sized Businesses) market space with various services, including Strategy, Customer Experience, Process Improvement, and Technology.
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Director of Business Development
Arthur Andersen
(Partnership; 10,001 or more employees; Management Consulting industry)
August 1992 — August 1996 (4 years 1 month)
Started at Andersen as Director of Business Development building relationships in the large enterprise market for all services, accounting, tax and management consulting. Spent majority of effort building a large market consulting practice, focused predominantly in technology systems and process improvement.
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Area Director
Source Services
(Public Company; 1001-5000 employees; Staffing and Recruiting industry)
September 1983 — August 1992 (9 years)
Directed the Pacific Northwest offices in the area of search and recruitment for technology and finance/accounting services.
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Sales Representative
IBM Corporation
(Public Company; 10,001 or more employees; IBM; Computer Hardware industry)
July 1979 — August 1983 (4 years 2 months)
Provided sales in the DPD division, selling the largest computer systems to large Fortune 500 companies in the Pacific Northwest.
Blaine Millet’s Education
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University of Utah - David Eccles School of Business
MBA , Marketing and Finance , 1976 — 1979
- Activities and Societies:
- President of Student Council
Business Manager Student Publications
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University of Utah
B.S. , Biology , 1972 — 1976
