Experienced Call Center and LiveChat Data Analyst, Business Development, and a thinker
Columbus, Ohio Area
Experienced Call Center and LiveChat Data Analyst, Business Development, and a thinker
Columbus, Ohio Area
Born and raised in Jakarta, Indonesia. Received the Bachelor's degree in Industrial Engineering from Purdue University, West Lafayette, IN. Afterwards, received the post graduate degree from University of Indonesia in the field of Information Technology with final presentation of Online Store System in Indonesia, with case study of GlodokShop.com. Currently in my late 20s and am currently working at Ecommerc, Inc.
Web hosting company, call center data analyst, livechat data analyst, operations management, business development, internet industry, web2.0, general management, system design
(Internet industry)
January 2007 — Present (1 year 10 months)
Ecommerce Corporarion is a privately held, multinational web hosting company with presence around the world (Austria - Main HQ, USA, Ukraine, Romania, Indonesia). I am in charge in managing projects in the marketing department. I have also handled and analyzed Ecommerce, Inc's call center and LiveChat data (WorkForce Management with distribution method and backcasting/forecasting analysis) as well as negotiating and designing new business unit(s) at Ecommerce, Inc. main brands: IX Web Hosting (ixwebhosting.com), Host Excellence (hostexcellence.com), iHostBig (ihostbig.com) and WebHostBiz (webhost.biz).
(Privately Held; 1-10 employees; Internet industry)
June 2006 — Present (2 years 5 months)
WorldTechLogic is a new blog focused on detecting and showcasing new web 2.0 products and companies, as well as posting the latest news on RSS technology and Internet. We also comprise useful links about the internet, various tutorials, useful links, web services and tools, etc in a page we call The Free Web Resources. Posts are updated daily.
Worldtechlogic was launched sometime in mid June 2006. Currently there are 500+ contents (and increasing) in our website, and weve generated a considerable amount of traffic during these past months. We are expecting to gain more traffic as we develop more and more projects to support WorldTechLogic.
(Sole Proprietorship; 51-200 employees; Information Technology and Services industry)
June 2005 — January 2007 (1 year 8 months)
In charge of maintaining and monitoring 7 different departments (Technical Consultant Department, System Administrators, System Development Department, Call Center Department, Billing Department, Domain Registration Department and the Reseller Specialist Department)
Together with the System Development Department, is responsible in maintaining and developing the Internal Reporting System (IRA)
Together with the other Board of Management members, is responsible in developing and implementing better operations flows and company policies
Responsible in creating and delivering the Leadership Training Sessions to all Technical Consultant Team Leaders
(Sole Proprietorship; 51-200 employees; Information Technology and Services industry)
August 2004 — June 2005 (11 months)
Responsible in assisting existing clients of technical difficulties, General Billing, and Domain Name Registration Problems by both LiveChat or by Phone
Responsible in assisting future clients in pre-sales inquiries
Act as a liaison officer on behalf of Host Department, LLC with any third party organizations in the US
Magister Komputer, Information Technology, 2002 — 2004
Magister Teknologi Informasi Courses: Strategic Planning for Information System, Software Requirement Engineering, Corporate Information Strategy and Management, System Analysis and Design Methods, Computer Organization and Design, Integrating E-Business, Internet Security, Information Economics
Final Project Title: "Implementation of a Better E-Commerce in Indonesia: Case Study of GlodokShop", 2004'
BSIE, Industrial Engineering, 1998 — 2001
Industrial Engineering Courses: Work Analysis and Design, Manufacturing Processes, Optimization in Stochastic Models, Operations Research, Linear Programming, Integrated Production System, Industrial Control System, Facilities and Lay-out Design
hosting industry, internet, new technology, gadgets, music, martial arts
Institute of Industrial Engineering (IIE), Purdue Student Professional Engineer, PERMIAS, Purdue University Chapter, PPS Betako Merpati Putih South Jakarta Branch, Capoeira Club at Purdue University, Tae-Kwon Do Club at Purdue University
Gold medallist in Porwil Depok, IPSI category “Beregu Putra”, April 2002, Dean’s List (Cumulative GPA > 3.50/4.00), Spring 1998, Fall 1998, and Spring 1999, Semester’s Honor (Semester GPA > 3.50/4.00), Spring 1998, Fall 1998, and Spring 1999