
Strategic Technology Management
Greater Seattle Area

Strategic Technology Management
Greater Seattle Area
Strategic technology manager that thrives in bridging technology possibilities with business and market potentials in order to deliver innovative products that delight customers and build competitive differentiation for the firm. Results-driven, energetic and passionate technology and innovation catalyst with excellent interpersonal skills.
15+ years of experience in small and large-scale projects, product design, architecture and development, software engineering, QA processes, industry standards, IP protection, partnership management, program and project management with multi-functional experience including marketing, operations and customer support. Proven ability to analyze products, technologies, markets and growth opportunities to develop compelling strategies and tactics. 6+ years experience in managing R&D projects and programs, globally dispersed development teams and project/program managers and building high-performance distributed teams that deliver results.
• 15+ years of experience in all aspects of innovation process and new product management from concept definition, market research, project initiation, product development to worldwide market launch.
• 5+ years of complex project and program management developing new products, managing partner relationships, and leading multi-functional geographically dispersed R&D teams, project/program managers on large-scale projects.
• 8+ years of experience in strategy development, expanding into new markets, new product introductions and building product portfolios.
• Strong repertoire of cross-functional corporate knowledge and skills in the areas of R&D, strategic product marketing, customer support, operations, and vendor and partner management.
• Product quality champion with proven track record in implementing effective development processes to ensure continuous improvement of development efficiencies, product quality, usability, supportability and maintainability.
- Innovation and technology management
- Technology strategy and strategic planning
- Project/program management and product development
- Managing global technical teams (leading and herding cats)
- Working internationally and across diverse cultures
(Self-Employed; Myself Only; Management Consulting industry)
March 2006 — Present (2 years 8 months)
Providing independent management consulting and contracting services to customers: strategic planning, technology management, product development and management, organizational elements for managing globally dispersed teams. Author of Innovation and Technology Management Blog targeted for managers and technology strategists, providing practical ideas and know-how.
(Public Company; 10,001 or more employees; AMZN; Retail industry)
November 2005 — March 2006 (5 months)
Technical Project/Program Manager for Fulfillment Center Labor Management functions. Developed the Time & Attendance solution vision and requirements to support fulfillment centers’ labor management functions. Identified existing usability, scalability and maintenance problems, prioritized customer, operational and architecture requirements, investigated potential industry solutions and limitations. Presented the product requirements, implementation plan, vendor selection model and recommendations to the management team.
(Public Company; 10,001 or more employees; HPQ; Computer Software industry)
February 2003 — June 2005 (2 years 5 months)
Second-level R&D Manager, reporting to R&D Director, accountable for workflow solutions, imaging technologies and product development supporting HP’s Commercial Printing Digital Presses. HP Production Flow product line is a high-performance, scalable production controller for the print shop, consisting of a distributed network-based system to manage large volume variable data print jobs from submission, through preparation, rendering and final print. Actively developed and coached geographically dispersed R&D team of 30+ engineers, QA engineers, project and program managers. Managed $8 million in annual R&D operating budget for new product development. Launched a major new product, several product improvements and customized solutions over the span of 2.5 years. Championed and implemented customer focused agile product development processes resulting in product quality, usability and productivity improvements. Acted as intellectual property champion and patent coordinator.
(Public Company; 10,001 or more employees; HPQ; Computer Software industry)
October 2002 — February 2003 (5 months)
Built a 6-person results-oriented R&D team accountable for successful ramp-up of the Customer Support team in the areas of product maintenance, customer issue handling and escalation resolution for HP’s workflow and imaging products. Created a results-oriented team focused on timely customer escalation resolution and permanent knowledge transfer to Customer Support team; transition completed on-time and under budget. Established 4th tier (R&D) escalation resolution processes, reduced time to resolve issues by 50%, and doubled effectiveness of 2nd tier Remote Customer Support Team.
(Public Company; 10,001 or more employees; HPQ; Computer Software industry)
May 2001 — October 2002 (1 year 6 months)
Led a cross-functional program team, in a start-up organization, to manage HP’s first generation workflow and imaging products for the Digital Commercial Printing Presses through concept initiation, product definition, design and development, beta release, tradeshow support, manufacturing and product launch. Released the first generation HP Production Flow product, resulting in revenues of over $5 million over the span of 3 years. Implemented stage-gate product development processes, and established the standard template for program management and checkpoint review.
(Public Company; 10,001 or more employees; HPQ; Computer Software industry)
July 1997 — May 2001 (3 years 11 months)
Instrumental to the growth of a small organization by focusing on software engineering processes, and identifying new growth technology and product venues. Activities resulted in creation of a new wireless business within HP, a new product line extension for management services, and patent authoring (6,760,694, 6,621,589, 6,952,726, 7,000,009, 7,042,586). Mentored and developed women engineers in the organization, resulting in advancement of their career paths.
(Public Company; 10,001 or more employees; HPQ; Computer Software industry)
August 1992 — July 1997 (5 years)
Developed PostScript printer drivers, networked-based printer and printer management solutions for HP Laserjet Printers. Development activities included working with partners: Adobe, Microsoft and Novell.
(Privately Held; 11-50 employees; Defense & Space industry)
June 1991 — July 1992 (1 year 2 months)
Research and reporting of technologies and directions for the defense industry, with specific focus on electronic warfare and radar systems. Responsibilities included validation and verification of the system prior to acceptance testing by the customer.
Master of Science, Management of Technology (High-Tech MBA), August 2000 — December 2002
Thesis study was on "Innovation Management in Multi-Divisional Firms: Factors that Lead to Successful Development of New Products".
Master of Science, Computer Science, September 1993 — December 1996
Focus on Computer Networks
Bachelor of Science, Computer Engineering, August 1987 — May 1991
Focus on Operating Systems and Computer Networks
Management and leadership, managing virtual teams, new product development, innovation and innovation management, technology, technology management and application of technology, women in leadership, entertaining, travel, cultural diversity
Project Management Institute (PMI), Women in Project Management (WiPM), Northwest Entrepreneur Network
Authored patents: #6,760,694: Automatic information collection system using most frequent uncommon words or phrases; #6,621,589: Print job processing in a printer network using selected printer attributes; #6,952,726: Automatic job resource usage and retrieval; #7,000,009: System and method for using remote links for processing document data; #7,042,586: Network based system and method for universal printing