Service Desk Analyst at St. Jude Medical
Greater Minneapolis-St. Paul Area
- Current
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- Contractor at Tek Systems
- Service Desk Analyst at St. Jude Medical
- Past
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- Service Desk Analyst at St. Jude Medical
- Inbound Telemarketing Agent at Hanover Direct
- Customer Service and Sales at CenturyTel
- Education
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- Minnesota School of Business
- Connections
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6
connections
- Industry
- Information Services
- Websites
Bill Strait’s Summary
I'm quite happy working in the IT industry. I am currently in a service desk position, and I'm hoping to graduate to information security, Windows server administration or SQL database management within a few years.
I run an expanding video game news and reviews blog, and I'd love to apply my interests to my career. I'm an apt writer and would love to find myself in the enthusiast press.
Bill Strait’s Experience
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Contractor
Tek Systems
(Public Company; 10,001 or more employees; Information Services industry)
Currently holds this position
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Service Desk Analyst
St. Jude Medical
(Public Company; stj; Medical Devices industry)
August 2009 — Present (4 months)
Assist callers with a variety of issues, member of documentation team
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Service Desk Analyst
St. Jude Medical
(Public Company; 5001-10,000 employees; stj; Medical Devices industry)
2009 — 2009 (less than a year)
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Inbound Telemarketing Agent
Hanover Direct
(Public Company; 1001-5000 employees; HNV; Retail industry)
September 2004 — July 2006 (1 year 11 months)
Assisted customers with placing orders and offered up sells.
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Customer Service and Sales
CenturyTel
(Public Company; 5001-10,000 employees; CTL; Telecommunications industry)
December 2002 — June 2004 (1 year 7 months)
Assisted customers with billing and technical issues. Was selected to beta test their customer management solution before it was rolled out. Created a database to assist management in tracking team member's sales.
Bill Strait’s Education
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Minnesota School of Business
AAS , Network Support , 2005 — 2007
Tested out of several classes, took as many technology related electives as possible.
Additional Information
Bill Strait’s Websites:
Bill Strait’s Interests:
Computer Networking, Information Security, Console and PC Gaming
Bill Strait’s Contact Settings
Interested In:
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
