
Application Support Technician at Norlight Telecommunications
Greater Milwaukee Area

Application Support Technician at Norlight Telecommunications
Greater Milwaukee Area
Service business customer by monitoring, testing, installing, activating and troubleshooting their products and services 24X7. The services range from internet, frame relay and ATM to DS0, DS1 and DS3 private line data services as well as long distance voice services. Troubleshooting consist of layer 1-2 issues. Responsible for service related customer contact during specified business hours. Communicate to customers in a professional and helpful manner
ESSENTIAL JOB FUNCTIONS:
• Troubleshoot customer related circuit problems relating to frame relay,
ATM, Internet, private line, dedicated long distance/toll free services
• Responsible for customer contact after hours and weekends
• Monitor customer and network segments 24X7, creating trouble tickets and
begin troubleshooting as necessary
• Support Data Center customer needs
• Perform troubleshooting, installation, activation of various physical access
mediums such as DSO, T-1’s, DSL and others.
• Monitor and troubleshoot network switching hardware
• Provide after hours support for other Norlight business units
• Work live hot-cuts on customer Move Add or Change requests to
their products and services
• Escalate maintenance related trouble tickets to appropriate vendor/partner
until resolved
JOB QUALIFICATIONS AND REQUIREMENTS:
Education/Training/Experience:
• 2-5 years direct telecommunications industry or networking experience
• Ability to troubleshoot and isolate circuit level problems
• Experience with CPE such as: Routers, CSU/DSU’s, and Firewalls
• Experience installing and maintaining IP packet networks, frame relay,
ATM and switched long distance services
DS0/DS1 troubleshooting/repair
PVC design/build
Toll Free, Dedicated LD Services
Layer 1 and 2 support
(Public Company; 201-500 employees; JRN; Telecommunications industry)
Currently holds this position
(Sole Proprietorship; 1-10 employees; Internet industry)
1999 — Present (9 years)
Soniq Designs is a Web design company in Milwaukee, WI that supplies web design and development, web applications, professional e-commerce online shopping systems, Flash multimedia, website hosting, search engine promotion (SEO), software development and graphics design.
Soniq Designs features an integrated team of web consultants and companies, creative designers, writers, programmers and marketing professionals who market together to provide the best support for your needs. We have partnered with companies like GreenWebDesign in order to offer you the very best in web design diversity.
Our unique multi-company-network approach separates us from typical web design companies. For more than five years, we have built a reputation for creating a positive return on investment for our clients. If you are serious about your web success, we can get you there..
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1998 — 2001 (3 years)
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Web Design, Video Production, Graphic Editing, Coffee, Casual Conversation, Skating, Rugby
GHL Soccer League, Fluid Debate Team