Production Support Engineer at Marshall & Swift/Boeckh (MSB)
Greater Milwaukee Area
- Current
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- Production Support Engineer at Marshall & Swift/Boeckh (MSB)
- Owner at Soniq Designs (Sole Proprietorship)
- Past
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- Application Support Technician at Norlight Telecommunications
- Road Runner Technical Support Supervisor at Time Warner Cable
- Technical Support Supervisor at Time Warner Cable Business Class
- Supervisor at Corecomm, formerly Voyager.net, formerly ExecPC Internet
- Tech Support Supervisor at ExecPC
- Supervisor at CoreComm
- Education
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- University of Wisconsin-Milwaukee
- Recommended
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1 person has recommended Billie - Connections
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37
connections
- Industry
- Information Technology and Services
- Websites
Billie Hawkins’s Summary
Service business customer by monitoring, testing, installing, activating and troubleshooting their products and services 24X7. The services range from internet, frame relay and ATM to DS0, DS1 and DS3 private line data services as well as long distance voice services. Troubleshooting consist of layer 1-2 issues. Responsible for service related customer contact during specified business hours. Communicate to customers in a professional and helpful manner
ESSENTIAL JOB FUNCTIONS:
• Troubleshoot customer related circuit problems relating to frame relay,
ATM, Internet, private line, dedicated long distance/toll free services
• Responsible for customer contact after hours and weekends
• Monitor customer and network segments 24X7, creating trouble tickets and
begin troubleshooting as necessary
• Support Data Center customer needs
• Perform troubleshooting, installation, activation of various physical access
mediums such as DSO, T-1’s, DSL and others.
• Monitor and troubleshoot network switching hardware
• Provide after hours support for other Norlight business units
• Work live hot-cuts on customer Move Add or Change requests to
their products and services
• Escalate maintenance related trouble tickets to appropriate vendor/partner
until resolved
JOB QUALIFICATIONS AND REQUIREMENTS:
Education/Training/Experience:
• 2-5 years direct telecommunications industry or networking experience
• Ability to troubleshoot and isolate circuit level problems
• Experience with CPE such as: Routers, CSU/DSU’s, and Firewalls
• Experience installing and maintaining IP packet networks, frame relay,
ATM and switched long distance services
Billie Hawkins’s Specialties:
DS0/DS1 troubleshooting/repair
PVC design/build
Toll Free, Dedicated LD Services
Layer 1 and 2 support
Billie Hawkins’s Experience
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Production Support Engineer
Marshall & Swift/Boeckh (MSB)
(Information Services industry)
December 2008 — Present (1 year )
Responsibilities include:
* Web application support and troubleshooting complex issues relating to IIS 5.0/6.0/7.0 and SQL server 2005/2008 in large production environment.
* Execution and monitoring of processing pipelines.
* Implementation and monitoring of automation scripts and tools
* Documentation of processes and trouble shooting guides for other support organizations
* Interaction with Operations team to improve performance and functionality of new and existing systems. -
Owner
Soniq Designs (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Internet industry)
1999 — Present (10 years )
Soniq Designs is a Web design company in Milwaukee, WI that supplies web design and development, web applications, professional e-commerce online shopping systems, Flash multimedia, website hosting, search engine promotion (SEO), software development and graphics design.
Soniq Designs features an integrated team of web consultants and companies, creative designers, writers, programmers and marketing professionals who market together to provide the best support for your needs. We have partnered with companies like GreenWebDesign in order to offer you the very best in web design diversity.
Our unique multi-company-network approach separates us from typical web design companies. For more than five years, we have built a reputation for creating a positive return on investment for our clients. If you are serious about your web success, we can get you there.. -
Application Support Technician
Norlight Telecommunications
(Public Company; 201-500 employees; JRN; Telecommunications industry)
October 2005 — March 2008 (2 years 6 months)
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Road Runner Technical Support Supervisor
Time Warner Cable
(Information Technology and Services industry)
2000 — 2005 (5 years )
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Technical Support Supervisor
Time Warner Cable Business Class
(Public Company; 10,001 or more employees; Internet industry)
October 2000 — June 2004 (3 years 9 months)
Supervisor or 35+ employees in Business Class Technical Support for Road Runner High Speed Internet.
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Supervisor
Corecomm, formerly Voyager.net, formerly ExecPC Internet
(Information Technology and Services industry)
1998 — 2001 (3 years )
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Tech Support Supervisor
ExecPC
(Information Technology and Services industry)
1998 — 2000 (2 years )
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Supervisor
CoreComm
(Information Technology and Services industry)
1998 — 2000 (2 years )
Billie Hawkins’s Education
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University of Wisconsin-Milwaukee
- Activities and Societies:
- American Sign Language 1
Additional Information
Billie Hawkins’s Websites:
Billie Hawkins’s Interests:
Web Design, Video Production, Graphic Editing, Coffee, Casual Conversation, Skating, Rugby
Billie Hawkins’s Groups:
GHL Soccer League, Fluid Debate Team
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Voyager.Net Alumni Group -
Gravity Marketing - Milwaukee
Billie Hawkins’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
