LinkedInBill Burr
Bill Burr

Bill Burr

Veteran's Representative at Ohio Means Jobs Logan Co.

Location
Dayton, Ohio Area
Industry
Government Administration
Current
  1. Ohio Means Jobs,
  2. Ohio Means Jobs Champaign Co.
Previous
  1. Ohio Means Jobs,
  2. Rome Research,
  3. SaiTech, Inc.
Education
  1. Clark State Community College
Recommendations2 people have recommended Bill
114connections

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114connections
Ohio Means Jobs

Ohio Means Jobs

Disabled Veterans Outreach Specialist (DVOP)

– Present

View full profile

Background

Summary

working with others to ensure positive outcomes. I am a Veteran's Representative and appreciate helping our veterans.

Experience

Disabled Veterans Outreach Specialist (DVOP)

Ohio Means Jobs
– Present (6 months)Ohio Means Jobs Champaign Logan, and Union County

Veteran's Representative

Ohio Means Jobs Champaign Co.
– Present (6 months)OhioMeansJobs Champaign Co, Logan Co Union Co.

Conducted Assessment interviews to determine program eligibility IAW state and federal laws
Diligently worked to enroll veteran's meeting program guidance
Veterans not eligible were turned over to county and Wagner-Peyser staff with assurances that they would be helped.
Created and built relationships and value our unique partners that serve our veterans needs including County and State staff and our County Veterans Service Officers

DVOP

Ohio Means Jobs
(less than a year)

Global Service Center Analyst

Rome Research
(3 years 1 month)Dayton, Ohio Area

Service and Support to worldwide Defense Contract Management Agency workforce
-Documented problems and resolutions in Magic ticketing software. Fixed most problems during call either by providing help to caller or remoting in via BOMGAR/Dameware and assisting directly. Customers back to work sooner.
-Supported new user deployments, remote users and teleworkers with computer systems and software. Provided instructions where needed.
-Provided documentation to improve internal knowledge base.
-Managed hardware calls, email queues, and web tickets
-Selected to analyze aging tickets and identify closure opportunities. Reduced backlog of unsolved tickets.
-Escalated outages and notifications. Kept senior management aware of critical network issues.

Help Desk Specialist

SaiTech, Inc.
(7 months)

Helpdesk Analyst

Saitech
(less than a year)

PC Technician, Enterprise Management Service Desk
(Contract Position Ended)
Service and Support to worldwide Defense Contract Management Agency workforce

PC Technician

CDO Technologies
(1 year)

PC Technician, Enterprise Management Service Desk
(Contract Position Ended)
Service/Support to Enterprise Management Workforce, Wright-Patterson AFB, OH
-Responded to computer problems. Documented troubleshooting steps and resolved in Remedy software.
-Supported new user deployments of computer systems and software.
-Outstanding customer feedback on customer service skills.
-Interfaced with complex support structure to improve resolution of workforce productivity issues.
-Escalated outages and notifications. Kept senior management aware of critical network issues.

Help Desk Support

Siemens Enterprise Communications
(3 years 2 months)

Providing helpdesk support and service to computer users of Metlife, Massachusetts FInancial Services. Previously provided support to Piper Jaffray and Siemens Medical Services.

Helpdesk Analyst

KForce
(2 years)

quality panelist

Greenon High School
(3 years)

quality panelist

Greenon High School
(3 years)

Honors & Awards

Phi Theta Kappa

Phi Theta Kappa

Honor Society of 2 year college programs

Certifications

Security +

COMPTIA
– Present

Skills

  • Active Directory
  • Technical Support
  • Troubleshooting
  • Windows 7
  • Network Security
  • VMware
  • Help Desk Support
  • Windows Server
  • Computer Hardware
  • Customer Service
  • Management
  • IT Service Management
  • ITIL
  • Service Desk
  • Software Documentation
  • Networking
  • Hardware
  • Incident Management
  • Lotus Notes
  • Vendor Management
  • SQL
  • System Deployment
  • Software Installation
  • Team Building
  • Public Speaking
  • Program Management
  • Microsoft Office
  • Strategic Planning
  • Team Leadership
  • System Administration
  • See 15+  See less

Education

Clark State Community College

Certificate in Web Development, Project Management, Computer Web Design Computer systems analysis and design

Received certificate in Web Development
Evaluated web projects in board evaluation for previously taken web courses.
Currently studying Networking

Activities and Societies: Phi Theta Kappa - National Honor Society for 2 year colleges

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