Brian Hart

Current

• Director, Managed Service, BT Diamond IP at BT

Past

• Consultant at Indecon
• Analyst at Royal Caribbean International
• Senior IT Technician at Disney Cruise Line

• Associate IT Analyst at Walt Disney World Corp.

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Education

• University of Central Florida - College of Business Administration
• University of Central Florida - College of Business Administration

Recommended

1 person has recommended Brian

Connections

139 connections

Industry

Computer Software

Brian Hart’s Experience

• Director, Managed Service, BT Diamond IP

  BT

  (Public Company; Telecommunications industry)

  July 2002 — Present (7 years 5 months)

  As Director of Managed Service for BT Diamond IP, I manage the development of the Managed Service offering, and oversee the 24x7 Network Operations Center.
  
  Responsibilities include:
  * Engage and motivate experienced technical engineers.
  * Ensure the department delivers high quality technical support to its customers
  * Interface directly with VP of Operations for strategic support initiatives
  * Outline the short and long-term performance objectives for the team.
  * Track, analyse, and report on key performance metrics; plan for improvement.
  * Resolve critical customer escalations by engaging the appropriate stakeholders, including engineering, operations, finance, and sales

• Consultant

  Indecon

  (Privately Held; 1-10 employees; Computer Networking industry)

  November 2000 — June 2002 (1 year 8 months)

  Consultant on IP management, DNS, and DHCP as a third-party contractor to Lucent's QIP software division. 100% travel position implementing or upgrading IP address management solutions into large enterprise customers.
  
  Responsibilities included:
  * Drafting Statements of Work in order to properly scope engagements
  * Performing software upgrades on critical production systems during limited maintenance windows
  * Reviewing customers' DNS & DHCP architectures, proposing changes to improve availability or performance
  * Analyzing and migrating data from existing IP address management systems into QIP; testing data post-import to ensure maximum accuracy

• Analyst

  Royal Caribbean International

  (Public Company; RCCL; Maritime industry)

  March 2000 — November 2000 (9 months)

  Shoreside analyst for shipboard hotel system operations at Celebrity Cruise Line. Includes time spent in Chantiers de l'Atlantique shipyard in St. Nazaire, France, assisting with build-out of Celebrity Millennium.

• Senior IT Technician

  Disney Cruise Line

  (Public Company; Maritime industry)

  April 1999 — January 2000 (10 months)

  Shipboard support of hotel systems for Disney Cruise Line's Wonder ship. Experience also includes time spent installing systems in Fincantieri shipyard in Mestre, Italy on the Wonder.

• Associate IT Analyst

  Walt Disney World Corp.

  (Public Company; 10,001 or more employees; dis; Hospitality industry)

  August 1997 — April 1999 (1 year 9 months)

  Troubleshooting variety of desktop, server, and network issues. Expertise in Novell 3.x and 4.x, including Novell Directory Services (NDS).