Bez Bakinowska

Current

• Executive Coach, Trainer and Myers Briggs Practitioner at Precision Coaching (Sole Proprietorship)

Past

• Client Services Director at SlipStream SDS
• Chairperson at Thames Valley User Group.net
• Managing Director at Precision Web Limited

• Management Consultant for Microsoft at XMS Web (Sole Proprietorship)
• IT Manager at ING Barings
• Senior Technical Engineer/Account Manager at Microsoft Limited
• Technical Engineer at Wordperfect UK Ltd

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4 more...

Recommended

17 people have recommended Bez

Connections

222 connections

Industry

Management Consulting

Websites

• My Company

Bez Bakinowska’s Summary

An executive coach who specialises in working with Business Executives, Entrepreneurs, Sportsmen/women, Academia and those looking at a career transition or thinking of returning to work.

I have a broad business background with over 20 years of experience in management, consultancy, sales, training, software development, customer services and business ownership. Prior to moving into Executive Coaching I held a variety of leadership positions in SMEs and large Corporate environments.

People often hire a coach when they are starting a new business, making a career transition, re-evaluating life choices, or simply feeling ready for a personal or professional breakthrough. Those who are beginning to feel like they need a coach should ask themselves: Do I have a goal? Do I feel stuck with no direction? Am I ready to take action?” Does this sound like you or someone you know?

My approach is to:

•Help individuals re-discover his/her sense of purpose, successfully change careers, and find far more balance and meaning in life.
•Help an independent professional find the quickest and most natural path to establish a successful professional practice.
•Help an entrepreneur increase revenues, manage more effectively, and find the time to enjoy her success.
•Help senior executives develop higher levels of emotional intelligence, deal with rapid change, lead more effectively, and achieve breakthrough results with his/her team.

I am a member of the International Coach Federation (ICF) and working towards my Associate Certified Coach (ACC) accreditation.

Bez Bakinowska’s Specialties:

People Development;
Myers Briggs Type Indicator;
Train the Trainer;
Campaign Management (specifically eMarketing/web based marketing);
Customer and Partner Engagement/Loyalty;
Identifying opportunities at 'C' Level;
Client Account Management;
ITIL Service Management (ITIL Certified);
KPI Management;
Call Centre Management;
Client Needs Analysis;
SLA management;
Project Management.

Bez Bakinowska’s Experience

• Executive Coach, Trainer and Myers Briggs Practitioner

  Precision Coaching (Sole Proprietorship)

  (Sole Proprietorship; Myself Only; Management Consulting industry)

  September 2007 — Present (9 months)

• Client Services Director

  SlipStream SDS

  (Privately Held; 51-200 employees; Information Technology and Services industry)

  April 2005 — September 2007 (2 years 6 months)

  Providing outsourced sales and marketing services to the IT industry. Reporting directly into the board, responsible for the communication services line of business. Clients included Sun, IBM, McAfee, Oracle, Microsoft, AIM Technologies and Dexterra.
  
  - Director level duties including forecasting, billing, improving utilisation and processes;
  - Driving new sales for the department;
  - High level account management to some of SlipStream’s largest clients;
  - Campaign management of multiple projects;
  - Managing the full life cycle of the development of web based applications for the business and its clients;
  - Providing consultancy to clients on Digital Marketing best practices;
  - Working closely with the Demand Generation and Channel Marketing teams to provide a streamlined and effective proposition.

• Chairperson

  Thames Valley User Group.net

  (Non-Profit; Internet industry)

  April 2004 — December 2005 (1 year 9 months)

  The TVUGR.net is an non-profit, independent user group focused around .Net professionals, developers, business decision makers and students. The group was formed to facilitate the networking of .NET developers in the Thames Valley area and is dedicated to promoting .NET technology. The group provides the opportunity to share and learn from each others experiences using .NET and associated technologies.

• Managing Director

  Precision Web Limited

  (Privately Held; 11-50 employees; Internet industry)

  September 1999 — April 2005 (5 years 8 months)

  Strategic business development, driving sales at 'C' Level, developing and managing new business relationships
  
  - Managed the full life cycle of a variety of significant web based (B2B and B2E) projects for Microsoft UK/EMEA, other independent organisations and local government projects;
  - Providing strategic advice to clients on internal communication tools, eLearning applications and web portals to improve communication and processes;
  - Over achieving annual sales targets, year on year;
  - Established a strong reputation with Microsoft to become a preferred vendor of specialist web and application development for several years;
  - Building long term partnership opportunities with Microsoft, Unisys, Morse, HP....;
  - Delivery of presentations to graduates, post graduates and business leaders on entrepreneurialism at the University of Reading;
  - Key involvement in community initiatives, projects and partnerships for both Microsoft and Connect Reading;

• Management Consultant for Microsoft

  XMS Web (Sole Proprietorship)

  (Sole Proprietorship; Myself Only; Internet industry)

  September 1998 — September 1999 (1 year 1 month)

  Provision of consultancy and services for Microsoft in the UK and EMEA.
  
  - Meeting and presenting to all levels of staff to understand department level intranet needs, analysing outputs and co-ordinating development of projects;
  - Maintaining relationships with key suppliers of on-line development projects including specialist media agencies;
  - Working with the Technet/MSDN teams to provide consultancy at Roadshows around the UK;
  - Management and strategic advisor to the Internal Communications team to improve employee communications and processes across Microsoft in the UK and EMEA;
  - Lead Consultant on moving www.microsoft.com/uk (the 2nd highest hitting site in the UK at the time) into a Content Management Tool. Achieving buy-in from content managers and managing online agencies;

• IT Manager

  ING Barings

  (Public Company; 1001-5000 employees; Investment Banking industry)

  January 1995 — September 1996 (1 year 9 months)

  Management of the Trading Floor Support teams, Business Analysts and Call Centre for Operations
  
  - Providing account management to multiple areas of the Barings business
  - Performing measurement and analysis of customer satisfaction
  - Manage, monitor and analyse service level agreements for the Call Centre
  - Streamlined processes across the Call Centre to positively improve day to day management
  - Developed, implemented and managed processes to ensure excellent customer service
  - Successfully introduced Key Performance Indicators within the Call Centre
  - Developed and rolled out policies and processes to procure and manage outsourcing of software/hardware for the Trading Floor
  - Reduced staff turnover and sickness levels significantly by implementing motivation techniques
  - Meeting with Heads of Department to discuss IT requirements and services
  - Gained significant improved visibility and reputation of the Call Centre across the business

• Senior Technical Engineer/Account Manager

  Microsoft Limited

  (Public Company; 10,001 or more employees; MSFT; Computer Software industry)

  January 1993 — January 1995 (2 years 1 month)

  Providing top tier technical support and Account Management to the Legal sector on Microsoft Office applications and inter-operability.
  
  - Based 50/50 onsite/offsite at customer location;
  - Developing, maintaining and improving relationships with Enterprise accounts;
  - Providing technical account management to a selection of key law firms within the City;
  - Ensuring issues/bug fixes were thoroughly examined, replicated and reported directly to developers in Seattle for quick fix updates;
  - Building a trusted relationship with Product Developers in Microsoft Corp, Seattle;
  - Implemented cross team training practices to improve technical and customer contact techniques;
  - Providing technical advice to customers at IT shows (Windows Show at Olympia etc);
  - Delivered training across the UK business on Licensing of Microsoft products.

• Technical Engineer

  Wordperfect UK Ltd

  (Privately Held; 501-1000 employees; Information Technology and Services industry)

  September 1991 — January 1993 (1 year 5 months)

Additional Information

Bez Bakinowska’s Websites:

• My Company

Bez Bakinowska’s Interests:

Personal development, Myers Briggs, customer relationship building, business development, new technology, strategic planning, professional networking, international travel, snowboarding, wakeboarding, martial arts....

Bez Bakinowska’s Groups:

International Coaching Federation

Bez Bakinowska’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch