Betsy Stuetze

Betsy Stuetze

Customer Service Manager at Tucson Newspapers

Tucson, Arizona Area

Current
Past
  • HR Employment Manager at Tucson Newspapers
  • Account Executive at Apple One Employment
  • Marketing Project Assistant at Rainbird Corporation
Education
  • Pima Community College
  • Northern Arizona University
  • Yavapai Community College
  • Mingus Union High School
Connections
500+ connections
Industry
Newspapers
Websites

Betsy Stuetze’s Summary

As the Customer Service Manager I oversee inbound customer service functions as well as oubound sales and retention services. I directly manage 20 full and part time employees.

My highest priority is to ensure that all our customers are treated with respect and their issues handled with just one contact.

Betsy Stuetze’s Specialties:

Recruitment, training,data analysis,process improvement, sales, management, event planning and employer branding.


Betsy Stuetze’s Experience

  • Customer Service Manager

    Tucson Newspapers

    (Public Company; GCI; Newspapers industry)

    July 2009Present (5 months)

    As the Customer Service Manager I oversee both the inbound customer service functions as well as our inhouse outbound telemarketing/retention functions. This department was reopened in July and currently operates as a cross-functional enterprise which encompases circulation home delivery, billing and sales.

    As the department manager I am responsible for hiring, training, evaluating, coaching and leading a team of two supervisors and approximately 20 full and part-time representatives.

  • President, Advisory Committee

    Diamond Children's Medical Center

    (Hospital & Health Care industry)

    March 2009Present (9 months)

    President of the Volunteer Advisory Committee charged with developing and implementing fundraising strategies to support the mission and vision of Diamond Children's Medical Center...the hospital Tucson built.

  • Volunteer Mentor

    Leukemia & Lymphoma Society

    (Non-Profit; 1001-5000 employees; Non-Profit Organization Management industry)

    October 2005Present (4 years 2 months)

  • HR Employment Manager

    Tucson Newspapers

    (Public Company; GCI; Newspapers industry)

    January 2007July 2009 (2 years 7 months)

    As the Employment Manager I oversee the recruitment and retention processes. I also work with the VP of HR to develop and deliver training, provide employee counsel, provide data analysis on matters of legal compliance and compensation.

  • Account Executive

    Apple One Employment

    (Privately Held; 5001-10,000 employees; Staffing and Recruiting industry)

    September 2005January 2007 (1 year 5 months)

  • Marketing Project Assistant

    Rainbird Corporation

    (Mechanical or Industrial Engineering industry)

    November 2005March 2006 (5 months)

    I was contracted briefly to coordinate Rain Bird's participation in the International Golf Trade Show in Atlanta, GA. I oversaw all aspects of our participation from booth design and coordination to catering and travel arrangements. I worked closely with the Ritz Carlton to coordinate our 5 daily training sessions for some 250 participants including hotel rooms, banquets, travel arrangements and session materials. I also worked with the Marketing Manager to develop presentations and materials for each training class.

  • Project Coordinator

    Muscular Dystrophy Association

    (Public Company; MDA; Defense & Space industry)

    20002006 (6 years )

  • Student

    Yavapai College

    (Educational Institution; 501-1000 employees; Higher Education industry)

    August 1994May 1996 (1 year 10 months)


Betsy Stuetze’s Education

  • Pima Community College

    Certification , Human Resources , 20072008

  • Northern Arizona University

    BS , Psychology/Philosophy minor Biology , 19961998

    Activities and Societies:
    Dean's List, National Honor Society, Intervarsity Christian Fellowship
  • Yavapai Community College

    AA , General , 19941996

  • Mingus Union High School

    General 19861990


Additional Information

Betsy Stuetze’s Websites:

Betsy Stuetze’s Interests:

Recruitment, Training, Employee Development, Running, Racquetball and Fishing

Betsy Stuetze’s Groups:

Make-A-Wish Foundation, Leukemia & Lymphoma Society, Tucson Nurses Week Foundation

  •    Online News Association
  •    Advertising Professional
  •    TopLinked.com (Open Networkers)
  •    Society for Human Resource Management (SHRM)
  •    Online Advertising Professionals
  •    Northern Arizona University Alumni Assn.
  •    Gannett
  •    Advertising Professionals
  •    Human Resources Professionals Worldwide - www.HRProWorld.com
  •    Online Marketing Network
  •    Social Media Marketing
  •    Media Professionals Worldwide
  •    Newspaper Professionals Network
  •    Print Industry Networking Group
  •    Print Advertising Connection
  •    New York Times Alumni (This group is not affiliated with or sponsored by The New York Times)
  •    FOLIO: MediaPRO -- Magazine & eMedia Publishing Professionals
  •    Human Resources Training Network
  •    CNBAM Networking
  •    Gannett - Marketing Exchange
  •    Paperboard Packaging Group
  •    Media Jobs
  •    40 Under 40, Tucson - Arizona Daily Star

Betsy Stuetze’s Honors:

2007 TNI Excellence Award Winner for Innovation
Board Member - Tucson Nurses Week Foundation
Mentor Leukemia & Lymphoma Society's Team in Training
NAU - Dean's List & National Honor Society


Betsy Stuetze’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

Public profile powered by: LinkedIn

Create a public profile: Sign In or Join Now

View Betsy Stuetze’s full profile:

  • See who you and Betsy Stuetze know in common
  • Get introduced to Betsy Stuetze
  • Contact Betsy Stuetze directly

View Full Profile