Customer Service Manager at Tucson Newspapers
Tucson, Arizona Area
- Current
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- Customer Service Manager at Tucson Newspapers
- President, Advisory Committee at Diamond Children's Medical Center
- Volunteer Mentor at Leukemia & Lymphoma Society
- Past
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- HR Employment Manager at Tucson Newspapers
- Account Executive at Apple One Employment
- Marketing Project Assistant at Rainbird Corporation
- Project Coordinator at Muscular Dystrophy Association
- Student at Yavapai College
- Education
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- Pima Community College
- Northern Arizona University
- Yavapai Community College
- Mingus Union High School
- Recommended
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18 people have recommended Betsy - Connections
-
500+
connections
- Industry
- Newspapers
- Websites
Betsy Stuetze’s Summary
As the Customer Service Manager I oversee inbound customer service functions as well as oubound sales and retention services. I directly manage 20 full and part time employees.
My highest priority is to ensure that all our customers are treated with respect and their issues handled with just one contact.
Betsy Stuetze’s Specialties:
Recruitment, training,data analysis,process improvement, sales, management, event planning and employer branding.
Betsy Stuetze’s Experience
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Customer Service Manager
Tucson Newspapers
(Public Company; GCI; Newspapers industry)
July 2009 — Present (5 months)
As the Customer Service Manager I oversee both the inbound customer service functions as well as our inhouse outbound telemarketing/retention functions. This department was reopened in July and currently operates as a cross-functional enterprise which encompases circulation home delivery, billing and sales.
As the department manager I am responsible for hiring, training, evaluating, coaching and leading a team of two supervisors and approximately 20 full and part-time representatives. -
President, Advisory Committee
Diamond Children's Medical Center
(Hospital & Health Care industry)
March 2009 — Present (9 months)
President of the Volunteer Advisory Committee charged with developing and implementing fundraising strategies to support the mission and vision of Diamond Children's Medical Center...the hospital Tucson built.
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Volunteer Mentor
Leukemia & Lymphoma Society
(Non-Profit; 1001-5000 employees; Non-Profit Organization Management industry)
October 2005 — Present (4 years 2 months)
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HR Employment Manager
Tucson Newspapers
(Public Company; GCI; Newspapers industry)
January 2007 — July 2009 (2 years 7 months)
As the Employment Manager I oversee the recruitment and retention processes. I also work with the VP of HR to develop and deliver training, provide employee counsel, provide data analysis on matters of legal compliance and compensation.
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Account Executive
Apple One Employment
(Privately Held; 5001-10,000 employees; Staffing and Recruiting industry)
September 2005 — January 2007 (1 year 5 months)
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Marketing Project Assistant
Rainbird Corporation
(Mechanical or Industrial Engineering industry)
November 2005 — March 2006 (5 months)
I was contracted briefly to coordinate Rain Bird's participation in the International Golf Trade Show in Atlanta, GA. I oversaw all aspects of our participation from booth design and coordination to catering and travel arrangements. I worked closely with the Ritz Carlton to coordinate our 5 daily training sessions for some 250 participants including hotel rooms, banquets, travel arrangements and session materials. I also worked with the Marketing Manager to develop presentations and materials for each training class.
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Project Coordinator
Muscular Dystrophy Association
(Public Company; MDA; Defense & Space industry)
2000 — 2006 (6 years )
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Student
Yavapai College
(Educational Institution; 501-1000 employees; Higher Education industry)
August 1994 — May 1996 (1 year 10 months)
Betsy Stuetze’s Education
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Pima Community College
Certification , Human Resources , 2007 — 2008
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Northern Arizona University
BS , Psychology/Philosophy minor Biology , 1996 — 1998
- Activities and Societies:
- Dean's List, National Honor Society, Intervarsity Christian Fellowship
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Yavapai Community College
AA , General , 1994 — 1996
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Mingus Union High School
General 1986 — 1990
Additional Information
Betsy Stuetze’s Websites:
Betsy Stuetze’s Interests:
Recruitment, Training, Employee Development, Running, Racquetball and Fishing
Betsy Stuetze’s Groups:
Make-A-Wish Foundation, Leukemia & Lymphoma Society, Tucson Nurses Week Foundation
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Online News Association -
Advertising Professional -
TopLinked.com (Open Networkers) -
Society for Human Resource Management (SHRM) -
Online Advertising Professionals -
Northern Arizona University Alumni Assn. -
Gannett -
Advertising Professionals -
Human Resources Professionals Worldwide - www.HRProWorld.com -
Online Marketing Network -
Social Media Marketing -
Media Professionals Worldwide -
Newspaper Professionals Network -
Print Industry Networking Group -
Print Advertising Connection -
New York Times Alumni (This group is not affiliated with or sponsored by The New York Times) -
FOLIO: MediaPRO -- Magazine & eMedia Publishing Professionals -
Human Resources Training Network -
CNBAM Networking -
Gannett - Marketing Exchange -
Paperboard Packaging Group -
Media Jobs -
40 Under 40, Tucson - Arizona Daily Star
Betsy Stuetze’s Honors:
2007 TNI Excellence Award Winner for Innovation
Board Member - Tucson Nurses Week Foundation
Mentor Leukemia & Lymphoma Society's Team in Training
NAU - Dean's List & National Honor Society
Betsy Stuetze’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
