Bethany Lieb

Current

• Financial Service Advisor at JPMorgan Chase

Past

• Performance Loan Specialist at BMW Financial Services
• Customer Care Advocate at BMW Financial Services
• Lease End Representative at BMW Financial Services

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Connections

19 connections

Industry

Financial Services

Bethany Lieb’s Experience

• Financial Service Advisor

  JPMorgan Chase

  (Public Company; JPM; Banking industry)

  April 2009 — Present (8 months)

  Review all incoming dispute correspondence for VIP customers and process chargebacks to the merchant banks. Interpret and apply MasterCard and Visa regulations for all disputes to minimize operational losses to the bank.

• Performance Loan Specialist

  BMW Financial Services

  (Privately Held; Financial Services industry)

  March 2009 — April 2009 (2 months)

  Refinanced existing loans from start to finish. Worked as point of contact regarding all customer inquiries, credit decisions, and customer documents.
  
  Refinanced third party loans to BMW FS in order to obtain non-BMW loan portfolio.

• Customer Care Advocate

  BMW Financial Services

  (Privately Held; Financial Services industry)

  January 2008 — March 2009 (1 year 3 months)

  All aspects of the company’s product features, forms preparation and completion details and regional market issues in order to assist customers or retailers with any questions or concerns they may have about such product features and forms.
  
  Assist in the tracking of insurance on all active accounts.
  
  Assist customers in the early termination, purchasing, or transferring of their lease accounts. Also aid in refinancing loan accounts.

• Lease End Representative

  BMW Financial Services

  (Privately Held; 501-1000 employees; Financial Services industry)

  August 2007 — January 2008 (6 months)

  Service all customers that have reached the end of lease 60 days prior to maturity of their lease.
  
  Coordinate and assist retailers by working together with the customer to ensure a smooth transition.
  
  Work closely with the inspection companies to coordinate end of lease inspections prior to maturity.
  
  Act as a backup to Customer Service and answer inbound calls from customers inquiring on their financial services accounts in addition to answering general dealer inquiries.

Bethany Lieb’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• reference requests
• getting back in touch