
Customer Account Manager at Silicon Laboratories
Austin, Texas Area

Customer Account Manager at Silicon Laboratories
Austin, Texas Area
Experienced customer-facing supply chain professional
I'm a firm believer and practitioner of the fundamentals. Two books that have been a huge influence on me are "7 Habits of Highly Effective People" by Stephen R. Covey and "How to Win Friends & Influence People" by Dale Carnegie.
Things that motivate me every day:
-Creating win/wins with customers and sharing success together. Our customer's success is our success.
-Being a source of positivity and inspiration to myself and others.
-Questioning assumptions and continually improving processes.
-Building and leveraging relationships to get more done.
customer relationship management, demand management, forecasting, supply chain management, distribution, international trade and logistics
(Public Company; SLAB; Semiconductors industry)
January 2009 — Present (11 months)
Strategic and tactical inside sales duties for distributors in Europe and Japan including:
-Demand management, deal pipelines, product forecast and revenue outlook
-Handling day to day customer issues such as order status, product availability, product quality and requests for information.
-Extensive use of SAP ERP and CRM modules
Business Analytics for Microcontroller division:
-High level demand management
-Build plan analysis and collaboration with planning
-Trend analysis and forecast projection for large group of small customers that drive business growth
(Public Company; AMD; Semiconductors industry)
June 2004 — January 2009 (4 years 8 months)
During my time at AMD I supported a wide range of customer accounts over the years; from distributors and little guys, to big OEMs like IBM, Sun and Gateway. My main responsibilities were:
-Demand management, customer forecasting, VMI hub replenishment & management and revenue outlook
-Resolving day to day items such as order status, product quality, pricing & billing issues, rebates and accruals.
-Extensive experience with SAP R/3, BW and APO modules including:
--Initial company launch of SAP
--Assessment and launch of SAP APO module
--SAP instance merger when AMD acquired ATI
(Non-Profit Organization Management industry)
June 2003 — May 2004 (1 year )
Traveled through visiting and consulting a territory of 25 fraternity chapters in the great lakes region. Worked with undergraduates, alumni volunteers, and university administrations to help chapters succeed.
(Educational Institution; 10,001 or more employees; Higher Education industry)
September 2000 — May 2003 (2 years 9 months)
Tutored university students in college level mathematics, physics and chemistry.
B.S.E. , Mechanical Engineering & Applied Mechanics , 1999 — 2003
footbag, music, self improvement, traveling
Lambda Chi Alpha, Big Brothers Big Sisters of Central Texas, IFPA
North American Sales Hero, Q206