Ben Tartaglia

Current

Loss Prevention at NESCTC Security Agency, LLC
Call Manager Representative at RetroFit Technologies
Sales and Marketing at Independent Insurance Agent

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Past

Customer Service Representative at Potpourri Group
Training and Standards at Apollo Security
Tax Preparer at Liberty Tax Service

Inbound Customer Service and Sales at TeleTech
Inbound/Outbound Logistics Representative at OnProcess Technology
IT Help Desk Specialist at PFPC
Sales Manager at MAXAM Computers

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4 more...

Education

Franklin Pierce College
Quinsigamond Community College
Mount Wachusett Community College

Musician Institute of Technology
Worcester State College

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2 more...

Recommended

5 people have recommended Ben

Connections

166 connections

Industry

Insurance

Websites

Ben Tartaglia’s Summary

A passonate, dedicated, driven individual who loves with everything that is in his life. He lives and loves as if today is his last day on the earth.

He has worked for various companies as a Customer Service Professional, Inside and Outside Sales. He brings a energetic solution mindset with creative concepts to solve various problems.

He enjoys the tough calls. Frequently he would take on problems to bring on challenges to stretch himself and his personal relationship skillsets.

Ben Tartaglia’s Specialties:

Call Center Management, Statistics and Metrics Development and Analysis, Phone Ettiquette, Call Crisis Mitigation, Phone De-escalation Skill Training, Benefit Plans Cost Control Methodologies, Medical Plan Utilization, Cash Flow Analysis, Benefit Plan Designs, Wellness Programs

Ben Tartaglia’s Experience

Loss Prevention

NESCTC Security Agency, LLC

(Privately Held; Security and Investigations industry)

June 2009 — Present (2 months)
Call Manager Representative

RetroFit Technologies

(Information Technology and Services industry)

October 2008 — Present (10 months)
Sales and Marketing

Independent Insurance Agent

(Insurance industry)

June 2002 — Present (7 years 2 months)

Group Benefits Specialist who provides his clients with solutions for all of their employee medical, dental, short-term, long-term disability benefit needs.

Individual policies for Life, Accident and Health Insurance
Customer Service Representative

Potpourri Group

(Privately Held; Retail industry)

September 2008 — April 2009 (8 months)

Inbound customer service calls, call de-escalation, problem resolution, epidite orders.
Training and Standards

Apollo Security

(Security and Investigations industry)

June 2005 — April 2008 (2 years 11 months)

Developed various initiatives which included documentation for emergency responses, manuals, proceedures, drills and supporting documentation. Audit various sites for safety issues, write reports and photograph hazards and suggest fixes. Develop training materials for various software to support new technology initiatives.
Tax Preparer

Liberty Tax Service

(Privately Held; 11-50 employees; Accounting industry)

January 2008 — April 2008 (4 months)
Inbound Customer Service and Sales

TeleTech

(Public Company; TTEC; Outsourcing/Offshoring industry)

May 2007 — January 2008 (9 months)

Inbound calls from Time Warner for Cable, Internet and Phones. Trouble shooting, billing inquiries, sales and cross selling.
Inbound/Outbound Logistics Representative

OnProcess Technology

(Privately Held; Logistics and Supply Chain industry)

September 2006 — April 2007 (8 months)

Take inbound calls for Client (Comcast) for cable box activations. Also outbound asset retrieval for Comcast and Time Warner. Developed a number of documents to assist in various tasks to include numerious flow charts for problem solving and correct call escalation procedures.
IT Help Desk Specialist

PFPC

(Public Company; Financial Services industry)

April 2002 — October 2003 (1 year 7 months)

Triage inbound calls for 2500 employees. Provide Tier 1 and 2 initial intake, attempt 1 call solution. Intake of Tier 3 issues.
Sales Manager

MAXAM Computers

(Information Technology and Services industry)

January 1999 — June 1999 (6 months)

Outbound account development, sales and system design

Ben Tartaglia’s Education

Franklin Pierce College

BS , Financial Management , 2000 — 2002
Quinsigamond Community College

Certificate , Bio-Technology , 1990 — 1991
Mount Wachusett Community College

N/A , Audio/Video Production , 1988 — 1989

Activities and Societies:

Weekly radio show
Musician Institute of Technology

Certificate , Percussion Performance , 1987 — 1988
Worcester State College

N/A , Computer Science , 1985 — 1987

Additional Information

Ben Tartaglia’s Websites:

Ben Tartaglia’s Interests:

Weight Training, Drums and Drumming, Writing, Raising my children

Ben Tartaglia’s Groups:

Moderator of The Coalition for Affordable Healthcare Linked In group, Northbridge Public Access (NCTV) Producer of various local cable shows. Ben -n- Jerry's with Nuts (Local News Call In Show)

eOffice
Executive Suite
Inbound Marketers - For Marketing Professionals
True Wealth Business Network
OpenNetworker.com
! Sales Best Practices
IT Specialist (20,000+ Information Technology Professionals)
Musicians
Google Group
Bright Ideas & Entrepreneurs
eMarketing Association Network
The "Risk" Factor
TopLinked.com (Open Networkers)
Reinsurance Insurance Professionals Worldwide
Insurance Professionals
Online Advertising Professionals
BROKERHUNTER.com™ - Bringing Financial Services Professionals and Employers Together (SM)
American Heart Association
Online Marketing Group (OMG)
FastTrack 100 (6,500+ members!)
Innovative Marketing, PR, Sales, Word-of-Mouth & Buzz Innovators
CareerBuilder.com
Franklin Pierce Alumni
Insurance Coverage
InvitesWelcome.com (Open Networkers)
SalesHQ
Risk Managers
Top Gun
Global Insurance Professionals
SalesBlogcast.com
Strong Capital Management Alumni
Music Industry Forum
Global Insurance Network
The Coalition for Affordable Heathcare
Jazz Friends
Bee the Buzz
Captive Insurance Group
Risk analysis & Claims handling
Music Industry Network
Helium.com writers
Elite Sales Professionals
Music & Audio Professionals
Confluence (Insurance professionals & Insurance recruiters)
We Love Referrals
Independent Life and Health Insurance Agents
Financial Services Career Center™
Music Industry Networking/Job Opportunities
Greater Boston Networking
E&O Commercial Insurance
Twittering