Community Manager
Grand Forks, North Dakota Area
- Current
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- Community Manager at ACD Systems
- Past
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- Hub/Branch Supervisor at Lake Agassiz Reg'l Library
- Marketing Consultant & Product Evangelist at ACD Systems
- HS teacher - Spanish at Roseau HS
- Customs Inspector at US Dept of Treasury
- Education
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- Valley City State University
- The University of North Dakota
- Recommended
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3 people have recommended Connie - Connections
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84
connections
- Industry
- Marketing and Advertising
- Websites
Connie Bensen’s Summary
I have 10 + years of community building.
• 9 years of experience as a public librarian/admin in 7 communities
• 1 + years online community management
I have:
• Proven success in online engagement and building community
• Demonstrated experience & leadership in cross-functional team collaboration
• Worked internally to influence product development to meet the community’s needs
• Outstanding communication & relationship building skills
• Exceptional time management and organizational skills with attention to details
• Proven ability to handle and prioritize multiple, simultaneous assignments
In addition, I enjoy:
• Providing leadership & mentorship in the professional community at large
• Advocating & teaching the use of social media tools to anyone interested
• Maintaining an existing network of varied expertise representing PR, marketing, web stategy, etc
• Maintaining a personal blog providing resources on social media/marketing (reaction/post ratio of 3:1)
• Maintaining a vibrant niche community with my sister (that we created at www.DigiScrapInfo.com)
Contact me at conniebensen@gmail.com
Connie Bensen’s Specialties:
community management, social media, web 2.0, user generated content, education, personal branding, web strategy, networking
Connie Bensen’s Experience
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Community Manager
ACD Systems
(Public Company; 51-200 employees; Computer Software industry)
September 2007 — Present (9 months)
Nurture a vibrant community around the ACDSee brand & it's products. Responsibilities include:
- Develop and implement overall community engagement plans based on the marketing strategy for each customer segment
- Ensure that community engagement is both effective and consistent with the organization's image and marketing strategy
- Maintain an online persona that is clearly the voice of ACDSee
- Engage and motivate evangelists to foster dialog and awareness of ACDSee products
- Develop metrics to measure and report progress of community engagement & growth
- Develop and implement feedback loop between customers and ACD Systems to ensure positive customer experiences and customer-focused product development
- Develop and implement comprehensive beta program
- Stay up to date on new community engagement tools and strategies and how other organizations and companies are using them
- Manage the affiliate program -
Hub/Branch Supervisor
Lake Agassiz Reg'l Library
(Non-Profit; 51-200 employees; Libraries industry)
August 1999 — September 2007 (8 years 2 months)
Library administration & supervision of 7 sites
Public relations & outreach for library services
Supervise & provide direction for supervisors & staff under my lead
Provide training in customer relations, technology & utilization of resources
Lead strategic planning for technology at the regional level (21 sites)
Lead & provide direction for two local library boards
Work closely with the City to ensure that their facility & services are utilized to maximum potential -
Marketing Consultant & Product Evangelist
ACD Systems
(Public Company; 51-200 employees; ASA; Computer Software industry)
November 2006 — September 2007 (11 months)
Established & built framework for support of communities around the products
Engaged evangelists & provided them with motivation & leadership
Provided & implemented creative marketing solutions
Established & built brand effectively
Utilized social media & WOM techniques
Collaborated with product development & quality assurance teams. -
HS teacher - Spanish
Roseau HS
(Educational Institution; 51-200 employees; Education Management industry)
August 1993 — May 1998 (4 years 10 months)
Taught Spanish & Science at the high school level.
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Customs Inspector
US Dept of Treasury
(Government Agency; 10,001 or more employees; Law Enforcement industry)
October 1987 — June 1992 (4 years 9 months)
US Customs Inspector on US/Canadian border
Connie Bensen’s Education
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Valley City State University
BA in Ed, Spanish, 1990 — 1993
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The University of North Dakota
B.S., Math, Physical Sciences, 1984 — 1987
Additional Information
Connie Bensen’s Websites:
Connie Bensen’s Interests:
Community Management, Social Media, Web 2.0, Personal Branding, Photography, Digital Scrapbooking
Connie Bensen’s Groups:
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LinkedMinnesota member
Connie Bensen’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
