Connie Bensen

Current
  • Community Manager at ACD Systems
Past
  • Hub/Branch Supervisor at Lake Agassiz Reg'l Library
  • Marketing Consultant & Product Evangelist at ACD Systems
  • HS teacher - Spanish at Roseau HS
  • Customs Inspector at US Dept of Treasury
Education
  • Valley City State University
  • The University of North Dakota
Connections
84 connections
Industry
Marketing and Advertising
Websites

Connie Bensen’s Summary

I have 10 + years of community building.
• 9 years of experience as a public librarian/admin in 7 communities
• 1 + years online community management

I have:
• Proven success in online engagement and building community
• Demonstrated experience & leadership in cross-functional team collaboration
• Worked internally to influence product development to meet the community’s needs
• Outstanding communication & relationship building skills
• Exceptional time management and organizational skills with attention to details
• Proven ability to handle and prioritize multiple, simultaneous assignments

In addition, I enjoy:
• Providing leadership & mentorship in the professional community at large
• Advocating & teaching the use of social media tools to anyone interested
• Maintaining an existing network of varied expertise representing PR, marketing, web stategy, etc
• Maintaining a personal blog providing resources on social media/marketing (reaction/post ratio of 3:1)
• Maintaining a vibrant niche community with my sister (that we created at www.DigiScrapInfo.com)

Contact me at conniebensen@gmail.com

Connie Bensen’s Specialties:

community management, social media, web 2.0, user generated content, education, personal branding, web strategy, networking


Connie Bensen’s Experience

  • Community Manager

    ACD Systems

    (Public Company; 51-200 employees; Computer Software industry)

    September 2007Present (9 months)

    Nurture a vibrant community around the ACDSee brand & it's products. Responsibilities include:

    - Develop and implement overall community engagement plans based on the marketing strategy for each customer segment
    - Ensure that community engagement is both effective and consistent with the organization's image and marketing strategy
    - Maintain an online persona that is clearly the voice of ACDSee
    - Engage and motivate evangelists to foster dialog and awareness of ACDSee products
    - Develop metrics to measure and report progress of community engagement & growth
    - Develop and implement feedback loop between customers and ACD Systems to ensure positive customer experiences and customer-focused product development
    - Develop and implement comprehensive beta program
    - Stay up to date on new community engagement tools and strategies and how other organizations and companies are using them
    - Manage the affiliate program

  • Hub/Branch Supervisor

    Lake Agassiz Reg'l Library

    (Non-Profit; 51-200 employees; Libraries industry)

    August 1999September 2007 (8 years 2 months)

    Library administration & supervision of 7 sites
    Public relations & outreach for library services
    Supervise & provide direction for supervisors & staff under my lead
    Provide training in customer relations, technology & utilization of resources
    Lead strategic planning for technology at the regional level (21 sites)
    Lead & provide direction for two local library boards
    Work closely with the City to ensure that their facility & services are utilized to maximum potential

  • Marketing Consultant & Product Evangelist

    ACD Systems

    (Public Company; 51-200 employees; ASA; Computer Software industry)

    November 2006September 2007 (11 months)

    Established & built framework for support of communities around the products
    Engaged evangelists & provided them with motivation & leadership
    Provided & implemented creative marketing solutions
    Established & built brand effectively
    Utilized social media & WOM techniques
    Collaborated with product development & quality assurance teams.

  • HS teacher - Spanish

    Roseau HS

    (Educational Institution; 51-200 employees; Education Management industry)

    August 1993May 1998 (4 years 10 months)

    Taught Spanish & Science at the high school level.

  • Customs Inspector

    US Dept of Treasury

    (Government Agency; 10,001 or more employees; Law Enforcement industry)

    October 1987June 1992 (4 years 9 months)

    US Customs Inspector on US/Canadian border


Connie Bensen’s Education

  • Valley City State University

    BA in Ed, Spanish, 19901993

  • The University of North Dakota

    B.S., Math, Physical Sciences, 19841987


Additional Information

Connie Bensen’s Websites:

Connie Bensen’s Interests:

Community Management, Social Media, Web 2.0, Personal Branding, Photography, Digital Scrapbooking

Connie Bensen’s Groups:

  •    LinkedMinnesota member

Connie Bensen’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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