Benoit Despierre

Current

• Application Service Manager - Communication & Collaboration at PricewaterhouseCoopers

Past

• IT Account Manager at PricewaterhouseCoopers
• ITIL Project Manager at PricewaterhouseCoopers
• Voice Communications Administrator at PricewaterhouseCoopers

• Contributing Writer at Rebirth Magazine

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1 more...

Education

• Université Sorbonne Nouvelle (Paris III)
• Université René Descartes (Paris V)
• Lycée Léon Blum

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Recommended

1 person has recommended Benoit

Connections

77 connections

Industry

Information Technology and Services

Benoit Despierre’s Summary

Business Relationship Manager / Application Service Manager for PwC France

Benoit Despierre’s Specialties:

Business needs appraisal and analysis (process modelling and reengineering, writing business case, functional specifications and user acceptance test plans)
IT Project & Service Management (ITIL Foundation)

Benoit Despierre’s Experience

• Application Service Manager - Communication & Collaboration

  PricewaterhouseCoopers

  (Partnership; Accounting industry)

  January 2009 — Present (11 months)

  Managing a portfolio of business applications:
  > Maintaining application architecture
  > Providing application support services
  > Managing relationship with application providers and business owners
  > Monitoring service levels
  
  Customer Relationship Management System / Document Management System / Engagement Management System / Enterprise Search Software / Learning Management System / Resource Management Software

• IT Account Manager

  PricewaterhouseCoopers

  (Partnership; Accounting industry)

  March 2004 — December 2008 (4 years 10 months)

  > Advise business sponsors and management in various departments on technology and information systems development
  > Determine key business requirements, prepare cost-benefits analyses and recommend strategic solutions on process workflows and systems improvement
  > Manage business relationships between the IT department and end-users, primarily working with end-user management teams
  > Principal owner of various high-level applications used across different departments and supervise their implementations
  > Propose, design and coordinate implementation of new service offers and improvement programmes
  > Supervise IT services that support 700 consultants and analysts
  > Design and propose IT process improvements
  > Review contracts with 3rd party suppliers for server hosting, IT helpdesk and asset management outsourcing
  > Manage information to customers and users on technology and IT service offers through meetings, email announcements and quick reference cards

• ITIL Project Manager

  PricewaterhouseCoopers

  (Partnership; 10,001 or more employees; PwC; Accounting industry)

  March 2004 — October 2005 (1 year 8 months)

  > Information Technology Infrastructure Library subject matter expert directly reporting to PwC France CIO
  > Supervised as is assessment, improvement opportunities and to be design of service support and delivery processes (incident, problem, change and service level management), dependent organisational and system changes
  > Managed a staff of people including managers and consultants
  > Trained approx. 70 IT professionals

• Voice Communications Administrator

  PricewaterhouseCoopers

  (Partnership; 10,001 or more employees; PwC; Accounting industry)

  September 1999 — July 2003 (3 years 11 months)

  > Optimized service performance by reengineering and integrating internal and suppliers’ processes
  > Managed customer support providing a single point of contact
  > Participated in infrastructure and service projects

• Contributing Writer

  Rebirth Magazine

  (Online Media industry)

  1999 — 2000 (1 year )

Benoit Despierre’s Education

• Université Sorbonne Nouvelle (Paris III)

  Indian Studies 1998 — 1999

• Université René Descartes (Paris V)

  Psychology 1994 — 1998

• Lycée Léon Blum

Additional Information

Benoit Despierre’s Interests:

Yoga, Indian culture and civilization, Chinese tea, table tennis, cinema, classical, hip-hop & electronic music, web 2.0

Benoit Despierre’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• reference requests
• getting back in touch