
Helpdesk/Desktop Support Technician at Showtime Networks
Greater Los Angeles Area

Helpdesk/Desktop Support Technician at Showtime Networks
Greater Los Angeles Area
My first job was a PC Technician for a company a friend and I started called Personal Touch PC. After a year of this I realized that I needed a better job to support my family so I began working in the corporate world.
My first job was at Xerox as a software tester. I worked there for 3 months as a temp then left to work for BCBG MAXAZRIA GROUP. For the last 2 years and 8 months I worked as a POS Helpdesk Technician, Helpdesk Supervisor, and Corporate Helpdesk Analyst supporting over 300 Retail stores and over 1700 corporate users.
My goal is to eventually become a Project Manager in the field of Information Technology. I will possess a broad range of technical skills in PC and MAC support, remote support, networking, security, infrastructure, business applications and retail systems.
Helpdesk Technician/Analyst, PC Technician, Technical Support, Project Management
(Public Company; CBS; Entertainment industry)
July 2009 — Present (1 month)
Provide second level desktop support to 100+ users.
(Privately Held; 1001-5000 employees; Apparel & Fashion industry)
March 2006 — October 2008 (2 years 8 months)
I provide telephone and remote support to over 2000 corporate users and manage an asset manager server.
(Privately Held; 1001-5000 employees; Apparel & Fashion industry)
March 2007 — February 2008 (1 year)
Managed a team of POS technicians to successfully support over 300 retail stores. Created policies and procedures. Worked on multiple projects regarding the implementation of multiple retail systems.
(Privately Held; 1001-5000 employees; Apparel & Fashion industry)
March 2006 — March 2007 (1 year 1 month)
Provided support to 300+ retail stores. Repaired and built PCs, laptops. Worked on many different projects to increase the level of efficiency of the helpdesk.
(Public Company; 10,001 or more employees; XRX; Information Technology and Services industry)
January 2006 — March 2006 (3 months)
I used to test the DocuSP software on Blackbird, Tigris, etc. printers.
(Government Agency; USN; Military industry)
January 2004 — September 2004 (9 months)
Combat zone. Provided logistics support for the U.S. Army.
(Government Agency; USN; Military industry)
September 1997 — September 2000 (3 years 1 month)
Did a wide range of jobs including firefighting, shipboard preservation, refueling, towing, rigging and shipboard security.
BA , Technical Management , 2002 — 2005
Emerging Technologies, Desktop Support, Helpdesk Support, Information Technology