Benjamin Moreno

Current

Helpdesk/Desktop Support Technician at Showtime Networks

Past

Corporate Helpdesk Analyst at BCBG Max Azria
POS Helpdesk Supervisor at BCBG Max Azria
POS Helpdesk Technician at BCBG Max Azria

Software Tester (Key Operator) at Xerox
BM2 OIF II at US Navy
BM2 at US Navy

see less...

3 more...

Education

DeVry University, Long Beach

Recommended

2 people have recommended Benjamin

Connections

54 connections

Industry

Information Technology and Services

Benjamin Moreno’s Summary

My first job was a PC Technician for a company a friend and I started called Personal Touch PC. After a year of this I realized that I needed a better job to support my family so I began working in the corporate world.

My first job was at Xerox as a software tester. I worked there for 3 months as a temp then left to work for BCBG MAXAZRIA GROUP. For the last 2 years and 8 months I worked as a POS Helpdesk Technician, Helpdesk Supervisor, and Corporate Helpdesk Analyst supporting over 300 Retail stores and over 1700 corporate users.

My goal is to eventually become a Project Manager in the field of Information Technology. I will possess a broad range of technical skills in PC and MAC support, remote support, networking, security, infrastructure, business applications and retail systems.

Benjamin Moreno’s Specialties:

Helpdesk Technician/Analyst, PC Technician, Technical Support, Project Management

Benjamin Moreno’s Experience

Helpdesk/Desktop Support Technician

Showtime Networks

(Public Company; CBS; Entertainment industry)

July 2009 — Present (1 month)

Provide second level desktop support to 100+ users.
Corporate Helpdesk Analyst

BCBG Max Azria

(Privately Held; 1001-5000 employees; Apparel & Fashion industry)

March 2006 — October 2008 (2 years 8 months)

I provide telephone and remote support to over 2000 corporate users and manage an asset manager server.
POS Helpdesk Supervisor

BCBG Max Azria

(Privately Held; 1001-5000 employees; Apparel & Fashion industry)

March 2007 — February 2008 (1 year)

Managed a team of POS technicians to successfully support over 300 retail stores. Created policies and procedures. Worked on multiple projects regarding the implementation of multiple retail systems.
POS Helpdesk Technician

BCBG Max Azria

(Privately Held; 1001-5000 employees; Apparel & Fashion industry)

March 2006 — March 2007 (1 year 1 month)

Provided support to 300+ retail stores. Repaired and built PCs, laptops. Worked on many different projects to increase the level of efficiency of the helpdesk.
Software Tester (Key Operator)

Xerox

(Public Company; 10,001 or more employees; XRX; Information Technology and Services industry)

January 2006 — March 2006 (3 months)

I used to test the DocuSP software on Blackbird, Tigris, etc. printers.
BM2 OIF II

US Navy

(Government Agency; USN; Military industry)

January 2004 — September 2004 (9 months)

Combat zone. Provided logistics support for the U.S. Army.
BM2

US Navy

(Government Agency; USN; Military industry)

September 1997 — September 2000 (3 years 1 month)

Did a wide range of jobs including firefighting, shipboard preservation, refueling, towing, rigging and shipboard security.

Benjamin Moreno’s Education

DeVry University, Long Beach

BA , Technical Management , 2002 — 2005

Additional Information

Benjamin Moreno’s Interests:

Emerging Technologies, Desktop Support, Helpdesk Support, Information Technology

Benjamin Moreno’s Groups:

DeVry and Keller Alumni
IT Specialist (20,000+ Information Technology Professionals)
Renewable Energy Network
Software Testing & Quality Assurance
Video Gamers
Social Media Marketing
David Perry's Game Industry Map Group.
Desktop Support Professionals
Retail Industry Professionals Worldwide
DeVRY Alumni Group
Inside EA: (Electronic Arts) People, Games & Opportunities
"Computer Support","Technical support","Pc Support","Desktop Support","Helpdesk" -All over US
Sales and Marketing Professionals Promoting HighTech and Technology in Los Angeles and its Vicinity