Benjamin Roudenis

Benjamin Roudenis

Programmer 2 at CenturyLink

Location
Columbia, Missouri (Columbia, Missouri Area)
Industry
Telecommunications

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Benjamin Roudenis's Overview

Current
Past
  • Service Delivery Specialist – Provisioning at SOCKET
  • Business Center Analyst – Tier 2 at SOCKET
  • Business Center Analyst – Tier 1 at SOCKET
  • Technical Support Technician – Tier 1 at SOCKET
  • Mathematics Instructor at Sylvan Learning Center
  • Student Assistant to Systems Support Analyst, Department of Human Environmental Sciences at University of Missouri
  • Graduate Teaching Assistant, Department of Soil, Environmental, and Atmospheric Science at University of Missouri
  • Student Assistant to Systems Support Analyst, Department of Residential Life at University of Missouri
Education
Connections

170 connections

Websites

Benjamin Roudenis' Summary

I am a telecommunications professional and degreed meteorologist currently residing in Columbia, Missouri. I am willing and able to relocate on short notice.

Benjamin Roudenis' Experience

Programmer 2

CenturyLink

Public Company; 10,001+ employees; CTL; Telecommunications industry

April 2011Present (3 years 1 month) Columbia, Missouri Area

• Provision voice and data services including GR-303, TDM, ADSL, VDSL, Fiber-to-the-premises, and CenturyLink LAN services
• Responsible for 3rd-party ISP DSL service orders and trouble tickets
• Provide support to installers and multiple departments involved in orders and trouble tickets
• Managing a project to convert terminal sessions from Procomm Plus to SecureCRT for all of CenturyLink’s programming departments, and writing various programming related scripts (Visual Basic, JavaScript, HTML) for terminal application provisioning
• Responsible for documentation of service provisioning procedures for CenturyLink's internal wiki, and methods and procedures documentation for the programming scripts I have written
• Represent Columbia Programming on the multi-department Website Improvement Team

Service Delivery Specialist – Provisioning

SOCKET

Privately Held; 51-200 employees; Telecommunications industry

September 2010April 2011 (8 months) Columbia, Missouri Area

• Data provisioning included T1/Serial, ATM, Frame Relay, MPLS, Point-to-point, SHDSL, and ADSL
• Voice switch provisioning included CAS/RBS, ISDN PRI, SIP trunking, VoIP, and GR-303
• Assignment responsibilities included circuit assignment, switch IOM/LEN assignment, telephone number/DID blocks, and assigning and subnetting static IP blocks
• CPE programming included Cisco and ADTRAN NetVanta routers, ADIT, CACTUS, and ADTRAN IADs and CSU/DSUs, and ADSL modems
• Sales engineering of voice and data services included CAS/RBS, T1/Serial, MPLS, SHDSL, ADSL, and GR-303
• Provided support to installers and vendors in the on-site turn up of new services, and troubleshooting of any customer issues during new service activation
• Provided continued support for residential and business analysts as an escalation point for customer trouble tickets
• Sole responsibility for conducting a system wide audit and testing of 911 routes on Socket’s Class 5 switches
• Worked closely with Socket’s sales department for all technical issues related to sales orders including new business
• Responsible for documentation of service provisioning procedures on Socket’s internal technical wiki

Business Center Analyst – Tier 2

SOCKET

Privately Held; 51-200 employees; Telecommunications industry

March 2010September 2010 (7 months) Columbia, Missouri Area

• Provided advanced troubleshooting for all data and telecom services, utilizing core network components including Cisco routers, Brocade MLX switches, ADTRAN Total Access and OPTI products, Lucent Class 5 switches, and a wide variety of customer premise equipment
• Provided support to installers and vendors in the on-site turn up of new services, and the troubleshooting of any customer issues during new service activation
• Provided support to Tier 1 Analysts, coaching the group on customer service and technical issues, and serving as an escalation point for trouble tickets
• Sales order responsibilities included pre-engineering and provisioning SMB services including POTS and DSL

Business Center Analyst – Tier 1

SOCKET

Privately Held; 51-200 employees; Telecommunications industry

June 2008March 2010 (1 year 10 months) Columbia, Missouri Area

• Provided support to business customers for data services including T1/Serial, ATM, Frame Relay, MPLS, Point-to-point, SHDSL, ADSL, and dial-up
• Provided support for voice services including CAS/RBS, ISDN PRI, VoIP, and GR-303
• Provided support to Socket business customers with hosted services, including web and email hosting, data backup, domain name registration, and DNS
• Contacted and worked with ILECs to resolve physical and logical issues regarding UNE/xDSL capable loops, high capacity circuits and ADSL
• Implemented a project to conduct a complete audit of Socket’s customer-assigned static IP blocks

Technical Support Technician – Tier 1

SOCKET

Privately Held; 51-200 employees; Telecommunications industry

January 2008June 2008 (6 months) Columbia, Missouri Area

• Assisted Socket residential customers with issues related to POTS, DSL, dial-up, and email
• Responsible for documentation of troubleshooting techniques and technical information on Socket’s internal technical wiki

Mathematics Instructor

Sylvan Learning Center

April 2005June 2006 (1 year 3 months) Columbia, Missouri Area

• Mathematics instructor for grades K-12, College Algebra, and Calculus

Student Assistant to Systems Support Analyst, Department of Human Environmental Sciences

University of Missouri

Educational Institution; 10,001+ employees; Higher Education industry

June 2005May 2006 (1 year) Columbia, Missouri Area

• General maintenance of computers and software for the department of Human and Environmental Sciences including workstation hardware and software installation and network support

Graduate Teaching Assistant, Department of Soil, Environmental, and Atmospheric Science

University of Missouri

Educational Institution; 10,001+ employees; Higher Education industry

August 2004December 2005 (1 year 5 months) Columbia, Missouri Area

• Assisted students who need additional help outside the classroom
• Graded assignments, projects and tests and managed student accounts on WebCT
• Guest lecturer, Atmospheric Science 1050: Introductory Meteorology, Atmospheric Science 1110: Introduction to Atmospheric Science, Atmospheric Science 4310: Atmospheric Thermodynamics

Student Assistant to Systems Support Analyst, Department of Residential Life

University of Missouri

Educational Institution; 10,001+ employees; Higher Education industry

October 2001May 2003 (1 year 8 months) Columbia, Missouri Area

• Oversaw basic maintenance of all computers and printers in the department of Residential Life including hardware and software support

Benjamin Roudenis' Education

University of Missouri-Columbia

Master of Science (MS), coursework completed, no degree, Soil, Environmental, and Atmospheric Science

2006

http://www.snr.missouri.edu/seas/academics/atmos-sci.php

Activities and Societies: Presenter at the 30th Annual Meeting of the National Weather Association - St. Louis MO (October 2005), Department of Atmospheric Science Teaching Assistantship (August 2004 - December 2005), Event Supervisor for Meteorology - Missouri Science Olympiad Tournament, Graduate Student Association Atmospheric Science Representative

University of Missouri-Columbia

Bachelor of Science (BS), Soil and Atmospheric Science

2004

http://www.snr.missouri.edu/seas/academics/atmos-sci.php

Activities and Societies: International H2O Project (IHOP 2002), Forecasting internship (published forecasts at weather.missouri.edu and recorded forecasts played on KOPN 89.5 FM), University of Missouri-Columbia chapters of the American Meteorological Society and National Weather Association (Vice President: August 2002 - May 2003; Web Design Chair: August 2002 - May 2004; Community and Education Outreach Chair: August 2001 - May 2002), Mizzou Storm Chase Team

University of Missouri-Columbia

Minor, Mathematics

2004

http://www.math.missouri.edu/

Benjamin Roudenis' Certifications

  • ADTRAN Technical Support Associate for IP Business Gateways (ATSA/IPBG)

    • ADTRAN
    • July 2013 to July 2016
  • ADTRAN Technical Support Associate for Internetworking (ATSA/IN)

    • ADTRAN
    • September 2010 to January 2017

Benjamin Roudenis' Organizations

  • Mensa

    Member

    http://www.mensa.org/about-us

  • American Meteorological Society

    Member

    http://www.ametsoc.org/aboutams

Benjamin Roudenis' Honors and Awards

  • You-Make-the-Difference Award

    SOCKET
    • January 2009

    Socket's You-Make-the-Difference Award is given monthly to the employee who best exemplifies Socket's Core Values and Beliefs. Recipients of the award are nominated and voted on by their peers.

  • Grant L. Darkow Scholarship

    Department of Atmospheric Sciences, University of Missouri
    • August 2002
  • Bright Flight Scholar

    Missouri Department of Higher Education
    • August 1999

Benjamin Roudenis' Skills & Expertise

  1. ATM networks
  2. MPLS
  3. HTML
  4. Telecommunications
  5. PHP
  6. Frame Relay
  7. ADSL
  8. Microsoft Office
  9. Customer Service
  10. Adtran
  11. Networking
  12. T1
  13. Software Documentation
  14. IP
  15. Social Media Marketing
  16. Social Media
  17. Strategic Planning
  18. Sales
  19. Cisco IOS
  20. ISDN
  21. Cisco Technologies
  22. Project Management
  23. Event Planning
  24. PRI
  25. Routing
  26. Redback
  27. Brocade
  28. Broadsoft
  29. Linux
  30. Apache 2
  31. POTS
  32. VDSL
  33. FTTx
  34. TCP/IP protocols
  35. Ethernet
  36. Metro Ethernet
  37. Google Apps
  38. Calix
  39. Alcatel
  40. Lucent
  41. CAS
  42. GR-303
  43. SHDSL
  44. Numerical Weather Prediction
  45. Weather Forecasting
  46. GEMPAK
  47. LaTeX
  48. TeX

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