Community Manager at Omniture
Provo, Utah Area
- Current
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- Community Manager at Adobe Systems
- Past
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- Technical Writer at Omniture
- Technical Support Engineer at Omniture
- Technical Support Consultant at Omniture
- Project Manager at Utah.com
- Production Assistant at New England Patriots
- Education
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- University of Utah - David Eccles School of Business
- Brigham Young University
- Connections
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172
connections
- Industry
- Internet
- Websites
Ben Gaines’s Experience
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Community Manager
Adobe Systems
(Public Company; ADBE; Computer Software industry)
October 2009 — Present (2 months)
Monitor online discussion of Omniture business unit products and brand, responding and proactively generating conversation where appropriate to facilitate learning and interaction in user community. Offer immediate, public support for all Omniture products via social media channels. Maintain company-sponsored blog dealing with best practices and technical solutions.
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Technical Writer
Omniture
(Public Company; OMTR; Computer Software industry)
June 2008 — October 2009 (1 year 5 months)
Authored and edited white papers and online knowledge base articles explaining best practices, product features, and implementation techniques for suite of Omniture products with emphasis on accuracy and clarity. Maintained client-facing knowledge base web site. Reported on various success metrics.
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Technical Support Engineer
Omniture
(Public Company; OMTR; Computer Software industry)
January 2007 — June 2008 (1 year 6 months)
Resolved product bugs and issues. Performed in-depth research of customer data. Assisted in management of relationships with business partners involved with Omniture Genesis™ product. Authored and maintained internal web-based tools used throughout organization, requiring extensive use of client- and server-side programming.
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Technical Support Consultant
Omniture
(Public Company; OMTR; Computer Software industry)
April 2006 — December 2006 (9 months)
Offered technical support and detailed consultation to top-tier client base using Omniture SiteCatalyst™ and related industry-leading web analytics and online business optimization tools, requiring extensive knowledge of all Omniture products, web analytics standards, and customer marketing needs. Helped clients understand and leverage SiteCatalyst™ reporting as well as code implementation, utilizing HTML and JavaScript. Strong emphasis on customer satisfaction and education.
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Project Manager
Utah.com
(Privately Held; Internet industry)
November 2004 — April 2006 (1 year 6 months)
Optimized, created, and edited Utah.com and other client web site content, functionality, and user experience for better inclusion and listing in major search engines. Managed pay-per-click campaigns with Google AdWords, Yahoo! Search Marketing, and MSN AdCenter. Reported monthly to clients on progress in search engine optimization campaigns.
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Production Assistant
New England Patriots
(Privately Held; Sports industry)
April 1997 — August 2000 (3 years 5 months)
Authored several articles printed in Patriots Football Weekly magazine. Filmed team practices, press conferences, and interviews for web-based Patriots Video News. Substituted as webmaster for official team web site.
Ben Gaines’s Education
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University of Utah - David Eccles School of Business
Masters , Business Administration , 2008 — 2010 (expected)
Classes in marketing management, brand management, managerial economics, finance, business strategy.
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Brigham Young University
2005 , History , 2001 — 2005
Emphasis in American history. Classes in HTML, CSS, JavaScript, print journalism, communications, writing/editing, research.
- Activities and Societies:
- Intramural basketball referee
