
Technical Services Coordinator at Costco Wholesale
Greater Seattle Area

Technical Services Coordinator at Costco Wholesale
Greater Seattle Area
I have experience in a wide range of environments including video and film production and clustered storage. I enjoy improving task efficiency and writing tools and automating tasks to help people work faster.
My biggest asset is my ability to learn new tools and processes and excel in new situations. Today's ideal candidate is one who can adapt to the changing requirements of the job. I believe the recommendations listed below bear out that I possess this adaptability.
I have often served in a role that requires help desk-style support, IT/infrastructure, and software engineering. Balancing these aspects is something I enjoy.
Support/IT:
Cacti & Nagios for statistics and monitoring, running cable, data recovery, archival and backup, intranet management, administering Windows, Linux, Mac and FreeBSD networks. NFS, CIFS/Samba, clustered storage.
Software and web development:
C#, ASP.NET, SQL Server, MySQL, PHP, Python, Django, Drupal, Photoshop, Illustrator, and InDesign
Film:
Tool creation, extending and managing the Rush render queue, Maya API and MEL, Final Cut Pro, After Effects, studio setup
(Public Company; COST; Retail industry)
January 2009 — Present (7 months)
This position is split between help desk/IT duties for the entire call center building and programming applications to support the call center. The primary purpose of these applications is to increase agent efficiency. They are written in both Windows Forms (C#) and for the intranet (Python & Django).
(Fund-Raising industry)
December 2007 — Present (1 year 8 months)
By Land and Sea is a round-the-world motorcycle trip in many legs to benefit charities that have helped my friends and family, including:
- The Alzheimer's Assocation
- The Pulmonary Fibrosis Foundation
- The Rape, Abuse, and Incest National Network
During the first leg I drove from Seattle to Panama and back and tackled challenges of terrain, language, and culture. I kept a blog updated with photographs and had to solve problems of low or no bandwidth, power conversion, lack of power, equipment repair, and equipment failure.
(Privately Held; 11-50 employees; Computer Hardware industry)
April 1999 — Present (10 years 4 months)
I have worked on many projects at NWCR. During the first few years the most common language was JavaScript. I am currently working in C#, ASP.NET, and MS SQL Server 2005 for several government (education sector) projects.
(Entertainment industry)
January 2004 — December 2007 (4 years)
Responsible for critical infrastructure, creation and maintenance of the Necessary Nomad Films website (http://www.necessarynomads.com/) and some editing and effects work (mostly titling).
(Public Company; 201-500 employees; ISLN; Computer Software industry)
August 2006 — December 2007 (1 year 5 months)
At Isilon the bulk of my activity was aggressively investigating customer issues. The Sustaining team was positioned above the top tier of Customer Support; our team was the bridge between Customer Support and the developers. I was responsible for fixing bugs that the company had deemed very high priority, often on tight deadlines. In addition, I rewrote parts of an SNMP MIB implementation in C, wrote utilities in C# and Python, and worked on monitoring Isilon hardware with Cacti.
(Privately Held; 51-200 employees; Motion Pictures and Film industry)
July 2005 — August 2006 (1 year 2 months)
At Zoic I helped the artists by fixing problems as they occurred, helping with infrastructure and planning so that problems occurred less often, and writing software in C#, C, PHP, and Perl to increase efficiency. I became very familiar with the Rush rendering system as well as Isilon storage products. I implemented monitoring with Nagios and Cacti and wrote custom pollers to access system metrics that were not exposed via SNMP.
In addition to the software side I also ran cable, setup rack-mounted machinery including render nodes and tape backup systems, and built a VOIP phone system with Asterisk to connect Zoic's Los Angeles and Vancouver offices.
(Privately Held; 11-50 employees; Computer Software industry)
January 2000 — April 2004 (4 years 4 months)
I was responsible for ASP and crossbrowser JavaScript used in the Washington State Office of the Superintendent of Public Instruction's School Improvement Project as well as data imports using SQL Server's Data Transformation Services.