
Business Systems Analyst at Grubb & Ellis
Greater Los Angeles Area

Business Systems Analyst at Grubb & Ellis
Greater Los Angeles Area
»» Demonstrated Project Manager: As an IT Professional of 12 years, I have developed a project management style that’s not afraid of running into roadblocks. An experienced forward thinker with a sound understanding of the Initiation, Planning, Execution, Control, and Closure phases of the Project Management Life Cycle (PMLC). I stray from micromanagement and believe in establishing strong team morale by empowering people with opportunities for growth and not just delegating tasks. As a strong project leader, I maintain a firm belief in critical thinking and tactful diplomacy. Open pipelines of communication and consistent status updates backed with tangible results keep all the stakeholders well informed.
»» Accomplished Business Analyst: 8-years experience as a Business Analyst, I bring an out-of-the-box style with unique and creative approaches to solving complex needs. My personal forté lies in my ability to translate vague ideas into organized technical ones. Hands-on SDLC experience; application & report requirements gathering, facilitating meetings, gap analysis, writing business requirements documents (BRDs), functional requirements, process improvement, report development, Visio workflows, test scenarios/scripts/cases, and user acceptance testing (UAT).
[Health Industry] - Laboratory Information Mgt Systems, Clinical Mgt Systems, Crystal Reports
[Banking/Financial Industry] - CRM, Business Objects
[Automotive Industry] - Java, XML
(Privately Held; Real Estate industry)
August 2009 — Present (5 months)
Project Mgmt & Application Development with SalesLogix CRM and other IT business applications for Grubb & Ellis corporate
(Government Administration industry)
April 2008 — April 2009 (1 year 1 month)
The IT Applications department in Riverside County's Community Health Agency oversaw IT projects for Public Health, Environmental Health, and Animal Services. I was responsible for guiding IT projects through the Systems Development Lifecycle with an emphasis on the implementation and support phases. Lead Analyst for the Public Health Lab’s implementation of a new laboratory information management system, Starlims. Worked closely with Microbiologists to gather requirements for; accessioning, testing, resulting, and reporting specimen test results. Also responsible for leading Data Migration efforts from previous LIMS, Cerner. Additional responsibilities included providing administration and support for the county’s clinic management system, BCA.
(Government Agency; Government Administration industry)
November 2007 — April 2008 (6 months)
Duties revolved around projects pertaining to the county's Property Information Management System (PIMS). This system maintained parcel data for the entire county of San Bernardino, the largest county in the United States. Primary duties were to guide Assessor IT projects through the SDLC; Requirements gathering, developing business requirements, process improvement, facilitating meetings, and user acceptance testing
(Privately Held; Computer Software industry)
April 2006 — November 2007 (1 year 8 months)
Project management and systems analysis supporting a J2EE shop with CCC’s B2B auto-insurance estimate auditing product now known as CCC Accumark Advisor. Leading projects from conception to implementation; requirements gathering, facilitating meetings, proofs of concept, business requirement write-up, and testing. iLog JRules Business Rule development; creating business rules and templates for estimate auditing. Forging strong relationships in a global team with members across the US and India for many different projects. Defining and creating Use cases, technical business requirements, flow charts, and business rules based on XML entities, attributes, and values in Pathways estimates. Other tasks included data mapping and a thorough understanding of CEICA EMS/BMS standards.
(Public Company; 5001-10,000 employees; UB; Banking industry)
March 2001 — March 2006 (5 years 1 month)
Project management and administration of Amdocs' Clarify, a CRM solution used for documenting calls to performing multi-million dollar transactions. Overseeing numerous projects from conception to implementation; requirements gathering, facilitating meetings, proof of concept, business requirement write-up, UML applied workflow design, test script design, and coordinating UAT. Developing and maintaining strong relationships on an executive, IT, and client level. Business Objects Report Development; requirements gathering, multi-queried reports, ad-hoc reports, writing SQL, scheduling reports with Business Objects' Broadcast Agent, and designing for the WEB Intelligence (WEBI) module of Business Objects.
(Public Company; 1001-5000 employees; ELNK; Internet industry)
June 1997 — March 2000 (2 years 10 months)
Troubleshooting internet connection issues and getting them back on the Internet. An original member of Earthlink’s first DSL Support Team. Played a major role in Earthlink’s to leap into the Broadband era developing new technical documents, & troubleshooting techniques for DSL, Cable modems, and ISDN Routers. Trained new employees with high-speed technologies and troubleshooting skills.
Bachelors of Science , Information Technology , 2004 — 2008
Music Performance 1994 — 1997
Diploma , 1987 — 1993